Scott Clark Nissan - Service Center

Outstanding Customer Service! We received outstanding customer service from Ron Traver, Service Advisor, when we took our 2014 Nissan Altima to Scott Clark Nissan for recalls on No We received outstanding customer service from Ron Traver, Service Advisor, when we took our 2014 Nissan Altima to Scott Clark Nissan for recalls on November 13, 2017. Ron was very knowledgeable, professional, courteous, and personable. In addition, your employees did a great job on the recalls and even completed the work in about an hour, earlier than expected. Although we purchased our Nissan from another dealer, we are very pleased with the service we received at Scott Clark and will definitely return if our car ever needs service in the future. More

Best Salesman Jimmy Huggins,, and Best service dept, ask for Best Salesman in the entire Charlotte Area and wonderful Service Dept no mater who the advisor you pick ! Their all honest and fair and that starts at Best Salesman in the entire Charlotte Area and wonderful Service Dept no mater who the advisor you pick ! Their all honest and fair and that starts at the top with upper management! My truck is a 2014 Titan and I purchased it here and won’t let any other shops service my truck! Just an FYI, I traded in my Toyota Tundra from Scott Clark Toyota, they were great there, and also Great at SCNissan , Bill Larson, Professional Contractor 👍 More

Completely dissatisfied customer!!!! On 5/24/17 I had my car towed to Scott Clark Nissan South Blvd. After my 2011 Nissan Altima Coupe completely cut off on the highway, and wouldn’t rest On 5/24/17 I had my car towed to Scott Clark Nissan South Blvd. After my 2011 Nissan Altima Coupe completely cut off on the highway, and wouldn’t restart. By the time I had made it to the dealer, the service department was closed, but I’d made the service dept aware that I was dropping my car off via phone call. During my phone call with the service dept, they informed me my car would be first in line to be checked out the following morning when they opened at 6:30a.m..I went into the dealer to ask where the tow truck should drop the car and where I should drop my keys. They informed me to have the tow truck driver drop the car in one of the front parking spaces. Fine. The next morning around 9 a.m.I called the service dept to see what exactly what was wrong with my car and if they had any updates. I was put on hold and was advised that they were currently working on my car and that my Service Rep/Tech Caleb Martin was helping another customer and he would call me back shortly. Another 2 hours passed and I hadn’t heard anything from my Service Rep/Tech Caleb Martin, so I called back. Again I was told the same thing, “your car is being worked on, Caleb is helping a customer”. This time I was able to get Caleb’s direct #, so I called and left a msg. In the meantime, the sales department called me trying to sell me on trading in my car!!! Now it’s 1 o’clock and Caleb finally calls me back stating that they HADNT STARTED WORKING ON MY CAR, because they needed a tow truck to move it. At this point I was completely outraged, I had been told by two individuals that my car was being looked at and it hadn’t even been moved!!! Caleb assures me that he would have an answer within the next hour or so. By this time I had my dad follow up with Caleb via phone because as a female I felt like I wasn’t being taken seriously. Caleb calls me back and leaves a msg stating that there isn’t any fuel pressure. I contacted my dad and they informed him a fuel pump was needed $800!!! My dad or myself was pleased about the cost, but it had to be fixed, and who else better to fix it than the Certified Scott Clark Nissan dealership! Caleb informed me the car would ready for pickup by 5/26/17 by lunch. Caleb called me that morning around 9 stating that the car was ready for pickup. GREAT! I picked up the car and retrieved my old fuel pump (per Dad’s request) and drove 3 ½ hours to my hometown. I did not drive the car for 2 days. So when I drove the car on 5/29/17 my SERVICE CHECK ENGINE WAS ON!!! I went to the local auto zone to get a free diagnostic test and test read there was an EVAP issue (fuel leak)! They informed the car should be safe to drive but need to go back to Nissan. I arrive back in Charlotte on 5/28 and returned back to Nissan on 5/29. And of course Caleb wasn’t there! Bobby assisted me and understood I was upset had my car looked at took about 2 hours literally 30 minutes before they closed. He said the seal wasn’t tight around the fuel pump causing the fuel leak and I was all set. Very apologetic. I could less about the apology at that point! Drove the car as normal for about 7 DAYSSSS Friday 6/9 SERVICE CHECK ENGINE LIGHT WAS BACK ON!!! Returned to Scott Clark Nissan that same day and Caleb was there! Gave him my name stated my ISSUES and how dissatisfied I was, he seemed completely uninterested. Ask if I was dropping the car off since they closed in 2 hours, I told him yeah if you’ll provide a loaner, his response was “we don’t have any loaners its Friday”, I responded well it needs to be fixed today! After 1 hour Caleb informed me they were doing a smoke test on my vehicle to see where the leak was coming from, they were unable to do the smoke when I came the first time because they couldn’t find the hose to smoke machine says Caleb. Needless to say I’ve had my car for 6 days now and hopefully I won’t have to return to Scott Clark Nissan South Blvd. To be a certified service dealership I’d never such unprofessionalism and lack of interest to get the job done right the first time and after $800. I’ll never do business with this dealership again! More

Execellent Customer Service Scott Clark Nissan is over the top. My family and I have been a customer for some time now purchasing more then four CARS/SUV from here. I must say th Scott Clark Nissan is over the top. My family and I have been a customer for some time now purchasing more then four CARS/SUV from here. I must say this year has been the best I've witnessed. With the over the top customer service and ability to make things work for our budgets and wants we are more than satisfied. Employee Deon Brace was an excellent listener and didn't waste any time. He was efficient and showed he cared about my time. Mr. Brace made my trade the easiest, fastest deal I've had yet. Also Mr. Cruz in financing. He also was professional and efficient. I was very comfortable while putting my paper work together with him. I'm a happy satisfied customer who plans to pass the word. It's nice to visit a dealership and are recognized with a friendly smile. Thank you Nissan for having great professional staff. I love my Nissan Rogue!!! More

Great Service! This service department always takes great care of our needs! Excellent service! We will definitely be back. We plan on purchasing our next vehicle This service department always takes great care of our needs! Excellent service! We will definitely be back. We plan on purchasing our next vehicle from this dealer! More

Thumbs up Treated like a VIP no matter how small the issue. From sales to service always treated respectfully and honestly. Thanks Tray and Troy for being so Treated like a VIP no matter how small the issue. From sales to service always treated respectfully and honestly. Thanks Tray and Troy for being so helpful and professional. More

Thanks Michael for your help with my service done. You have clearly explained and get it done with a smile. Happy to work with you and you are awesome for your help with my service done. You have clearly explained and get it done with a smile. Happy to work with you and you are awesome More

Tim was great Service was great thanks come in and service advisor was very friendly and great hopely the employee are taken care of you guy very great service Service was great thanks come in and service advisor was very friendly and great hopely the employee are taken care of you guy very great service More

Thanks Tim was friendly and quickly. He saved me a lot of money by advising me the problem with my car was actually a cheaper repair. Thanks! Tim was friendly and quickly. He saved me a lot of money by advising me the problem with my car was actually a cheaper repair. Thanks! More