Scott Clark Nissan - Service Center

I purchased a vehicle in October and the car had a heavy smoke smell as well as cigarette burns & stains in the cushions, I was assured this would be corrected but it wasn't. Months later & the smoke smell smoke smell as well as cigarette burns & stains in the cushions, I was assured this would be corrected but it wasn't. Months later & the smoke smell still lingers & they didn't fix the burn holes as promised nor remove the stains & tried to fill them w a product that was done very poorly & left lint everywhere yet did very little to hide the holes. Mo (the salesman) tried to help as much as he could & he personally scrubbed the seats but that just end up removing whatever filler they put in the holes & stains still remained. He also ordered seat covers but they didn't fit properly & I ended up not being able to use them. I was also given a "lifetime warranty" on repairs and this wknd my engine light came on & the car wouldn't accelerate so I had it towed to the dealership in which I was told the problem was NOT covered (how convenient) under the warranty & I'd have to pay almost $500 to fix it or if I chose to fix elsewhere, I'd have to pay $150 + tax & fees for diagnostic. They force u to send it to them to see if it's covered to be fixed under warranty then charge u for that. I am very dissatisfied w my service & vehicle and when asked can the car just returned the very next day they of course refused because they already had my money. I never got the new car experience due to all the underlying issues they promised to fix but didn't & now after having the car for over 2 mos, it's already having issues. Not sure if they took advantage because I'm a female but I was definitely done unfairly & I'm hoping they rectify this ASAP More

The service manager that help was on top of his game, very knowledgeable and helpful. I was greeted with in a few minutes of arriving and didn’t take long to get the service done very knowledgeable and helpful. I was greeted with in a few minutes of arriving and didn’t take long to get the service done More

From try to finish the process was great. They took care of all of my needs quickly and efficiently. My car runs smoothly! Great Job!!! of all of my needs quickly and efficiently. My car runs smoothly! Great Job!!! More

Super friendly and helpful the whole time I was there! She kept me updated on the progress of my car and was very knowledgable on the work being done. Overall great experience! She kept me updated on the progress of my car and was very knowledgable on the work being done. Overall great experience! More

Staff are always courteous and attentive. Vehicle is usually returned earlier than promised. Professional service. usually returned earlier than promised. Professional service. More

Dealership was very disturbing I had a 8 AM appointment to have four new tires placed on the car and everything went terrible I did not leave the dealership until 11:50 AM. It’s no way I should have had to to have four new tires placed on the car and everything went terrible I did not leave the dealership until 11:50 AM. It’s no way I should have had to stay at a dealership for four hours I was there all of that time and no one said anything to me I had to go check to see what was going on finally at 3 1/2 hours at 11:30, The advisor said they was just now trying to complete my service, absolutely ridiculous and a very disappointing experience. More

Everyone was so nice and patient location was clean everyone was so professional and the kindness that I received on my visit was awesome everyone was so professional and the kindness that I received on my visit was awesome More

I have had great service with Scott Clark Nissan since 2016 when I needed help with transportation and I am very pleased👍🏾 2016 when I needed help with transportation and I am very pleased👍🏾 More

Very professional/knowledgeable about recommendations and pricing. Great transparency along with updates and able to accommodate a loaner vehicle as well. Jamie was great. Kudos. and pricing. Great transparency along with updates and able to accommodate a loaner vehicle as well. Jamie was great. Kudos. More

The service techs always work with you and they are honest about the time you will spend there. honest about the time you will spend there. More