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458 Reviews of Scott Clark Honda - Service Center
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September 22, 2015
can I give less than one star? Two months ago I bought 4 tires for my car at Scott Clark Honda ( I own a Mercedes Benz GLK350 ), I should had purchased the tires at Mercedes but sin Two months ago I bought 4 tires for my car at Scott Clark Honda ( I own a Mercedes Benz GLK350 ), I should had purchased the tires at Mercedes but since we had been long time customers with Honda, my family had purchased several cars from them and their tires were less expensive, I decided to go ahead. Tires were installed, balanced and alignment done based on the service report I was given. Fast forward two months later and driving on Providence Rd. me rear left tire goes flat. Mercedes road side assistance comes over and gets my spare tire on ( since apparently is hard to change their tires ) and it turns out both of my rear tires are worn out on the inside (alignment issues). Having a year warranty on the tires my husband goes to the dealer and explains the tire was flat and we are wondering how to go about with the warranty. My husband is turned away because being a Mercedes Benz it overrides their warranty, he is told by Steve Beck (the same person that advised us to buy the tires) that if the car would be a Honda they can honor the warranty but since is not, the only thing he can do about it is " sell us another tire" which of course would not have any kind of warranty since the car that needs it is still a Mercedes Benz not a Honda. Next Day my father goes over the dealership since he is the one that took the car there on the first place. He speaks again with Steve Beck and also with service management and he is told that our stories don't match, that the day before my husband told them that he had hit the sidewalk and that's how the tire got flat. ( Obviously my husband never said that, because that never happened!), on top of everything, Honda service management tells my father that my husband and I had placed him in a bad position because the tires the car had are not the same that they had installed, that either my husband or myself had removed the tires they installed and replaced them with worn out tires. So now, we are lairs and thieves. Don't know how it happened but they ended up replacing the rear tires, it was 7 pm and my parents are still waiting for the car, after it had been dropped off before noon. The alignment was never done the first time or yesterday when the rear tires were replaced. I took my car to Mercedes Benz dealer today because the alignment is completely off, it turns out the tires were not installed properly and they weren't even a good match for my car. I had to pay for the new alignment at Mercedes and was advised to replace the tires as soon as possible since they are not a perfect match for my car and it will continue driving off. Scott Clark Honda, you had lost 3 customers and as much as I can, will tell my friends and family about your unprofessional service department. More
by grande1129
Employees Worked With
james bass, steve beck
July 24, 2015
Upper management scores! I just bought a used 2007 honda accord in may 2015. My radiator went out on the car. Too bad I didn't pay extra for a warranty on the car. But after t I just bought a used 2007 honda accord in may 2015. My radiator went out on the car. Too bad I didn't pay extra for a warranty on the car. But after talking to the GM (JB BECKLEY), He told me no worries that he would see to it that my car was fixed free of charge!! Now that's what I call Satisfaction Guaranteed! Thanks Scott Clark. Sincerely, Joe Foy More
by jojo8288
Employees Worked With
JB BECKLEY&DONNIE FARMER, JB Beckley, Donnie Farmer
June 10, 2015
Great place to buy a car! Customer service is superb! I've purchased 3 cars from Scott Clark Honda. I would definitely recommend this dealership to everyone. The customer service is great and if there is I've purchased 3 cars from Scott Clark Honda. I would definitely recommend this dealership to everyone. The customer service is great and if there is an issue they will do whatever it takes to resolve it! Great people, great place! More
by Chasity MG
Employees Worked With
John Wilkins, Hooper, JB Beckley, JB Beckley, Hooper ., John Wilkins
December 05, 2013
Terrible service department. Would never recommend my friends & family ever again. Bought cars from here & never was treated badly but the service department made me never want to come back. friends & family ever again. Bought cars from here & never was treated badly but the service department made me never want to come back. More
by Dj213
Employees Worked With
Louis
October 22, 2013
Sales and Service worked with me to solve the problems with my Honda and demonstrated new and used Hondas at my request in an thorough, informative and extremely patient and courteous manner. The service with my Honda and demonstrated new and used Hondas at my request in an thorough, informative and extremely patient and courteous manner. The service department gave me additional information on optimum operation of my car and all the staff were exceptional in their helpful attentive customer care. Thank you so much! What a great experience. More
by susan502
Employees Worked With
Rich Vantine, Tim Fox, Sheriff, Dale Lawrence
October 14, 2013
The service department was a pleasure to deal with and so was the Exchange Program department! The customer service on all levels was above par for most other dealerships that I have dealt with in the past. was the Exchange Program department! The customer service on all levels was above par for most other dealerships that I have dealt with in the past. I would recommend anyone to visit this dealership! Ask for Rob Van Alstyne if you want to exchange your car -- he is a true professional and will definitely give you the best deal possible! More
by sfinkel27
Employees Worked With
Rob Van Alstyne
October 02, 2013
Tyson is very professional and excellent mechanic. I can always count on him to be fair and consistent with all of my vehicle repair. I recommended him and this dealership for all vehicle repairs. always count on him to be fair and consistent with all of my vehicle repair. I recommended him and this dealership for all vehicle repairs. More
by stroudia
Employees Worked With
Tyson Rule
September 30, 2013
Billy found the problem with car within an hour and really went the extra mile and found a part under warranty that happen also need to be replaced. happy I took it to billy and scott clark honda. really went the extra mile and found a part under warranty that happen also need to be replaced. happy I took it to billy and scott clark honda. More
by rugillespie18
Employees Worked With
Billy
September 30, 2013
Very helpful in getting the parts I need for my late model Honda. Parts usually arrive the next day and the parts staff are a pleasure to deal with. highly recommend them for all your needs. model Honda. Parts usually arrive the next day and the parts staff are a pleasure to deal with. highly recommend them for all your needs. More
by BLUCIVIC1
Employees Worked With
Pop Sundara
September 28, 2013
Had a wonderful experience here at scott clark honda, with.the great.thanks amd help of Miss Erin. I would definitely recommend this place to all my friends and family. with.the great.thanks amd help of Miss Erin. I would definitely recommend this place to all my friends and family. More
by Bsimbra
Employees Worked With
Erin hewitt
