Scott Clark Honda - Service Center

Saturday June 3 2017 @ 1pm I didn't like the fact that there was raw sewage sitting on the floor in the dealership/ waiting room! People with health issues sitting in that mes I didn't like the fact that there was raw sewage sitting on the floor in the dealership/ waiting room! People with health issues sitting in that mess could harm them! When I mentioned it to one of the men walking around the showroom who was wearing a white shirt. He did not seam concern not one bit. They could have said something to me when I arrived. Gave me a choice of wether I would wait or reschedule. The person who was assigned to me said she had no idea that this mess had happened. The whole two hours I was there I did not see anyone around who was working to correct the problem during my wait. It had gotten so bad that I moved several times to get away from the smell. Because it was cause me great distress and it gave me a headache. I have always like this place and they always give good service. But this particular day. They sucked!! No one came out to explain or to apologize and this is inexcusable! More

my service was excellent My experience was great Steve provided excellent customer service. He walked me through the process and it was simply. I was in and out in 30 minutes. My experience was great Steve provided excellent customer service. He walked me through the process and it was simply. I was in and out in 30 minutes. More

Service Robby takes great care of his customers and works very hard to be transparent. He is always looking to provide the best customer experience possible. Robby takes great care of his customers and works very hard to be transparent. He is always looking to provide the best customer experience possible. More

Top notch customer service!!!! I don't live in Charlotte so when my car needed a repair here I was extremely nervous about picking a dealer to take my Honda Pilot to. Austin made me I don't live in Charlotte so when my car needed a repair here I was extremely nervous about picking a dealer to take my Honda Pilot to. Austin made me feel super comfortable and made the repair super easy. I didn't even miss a best bc they put me in a loaner SUV. No pressure on getting more services then the repair I am in for. Great staff all the way around! More

Tracy is the best when taking care my car Because since I first bought my Honda this is my best experience with Honda crv thanks to my service advisor Tracy Stephen thank you.god bless Because since I first bought my Honda this is my best experience with Honda crv thanks to my service advisor Tracy Stephen thank you.god bless More

Wonderful experience! I love coming here! The staff is helpful and friendly. The job is done quick and efficiently. My service advisor Bobby Hardin was wonderful, he was ve I love coming here! The staff is helpful and friendly. The job is done quick and efficiently. My service advisor Bobby Hardin was wonderful, he was very friendly and willing to help answer all my questions. More

Service experience Went in because I had a problem with my sunroof. They hit my bumper on the bay pulling it in. Took 5 days but got a free rental. Basically replaced my Went in because I had a problem with my sunroof. They hit my bumper on the bay pulling it in. Took 5 days but got a free rental. Basically replaced my whole sunroof no charge and painted my front bumper. Looks great. Service help was great. Always prompt with updates and was just a great experience. Have had some bad experiences in the past with other dealers but very pleased with where I purchased this vehicle. More

Went in to replace my broken key. Service was quick and easy. Thank you a AUSTIN. I went to get my key replaced. I was shot on time and Austin said he will take care of me quickly and Service was quick and easy. Thank you a AUSTIN. I went to get my key replaced. I was shot on time and Austin said he will take care of me quickly and he did. More

Minor service done very well I had oil changed, tires rotated, First Place Finish, and full detail cleaning done to my Pilot. The staff were friendly and courteous, the jobs were I had oil changed, tires rotated, First Place Finish, and full detail cleaning done to my Pilot. The staff were friendly and courteous, the jobs were done well (as far as I can tell), and my car was ready to pick up about an hour earlier than expected. Very satisfied with the service. More

Customer Service is good Normally when you think of dealership maintenance you assume overpriced and inflated cost but, here I can honestly say they have improved and made it Normally when you think of dealership maintenance you assume overpriced and inflated cost but, here I can honestly say they have improved and made it fair. I'm a business owner and understand the cost of being in business and some tend to take advantage, but here they seem to understand if you treat customer as you would like to be treated yourself it will reflect in repeat business and word of mouth is powerful!!! More