Scott Clark Honda

DO NOT DO BUSINESS HERE! EVERYONE PLEASE READ BEFORE CONSIDERING GIVING THESE PEOPLE YOUR BUSINESS: I’ll start from the beginning. I purchased a Ford F150 from Scott Clark EVERYONE PLEASE READ BEFORE CONSIDERING GIVING THESE PEOPLE YOUR BUSINESS: I’ll start from the beginning. I purchased a Ford F150 from Scott Clark Honda in October of 2015, one that was advertised to me as being in like new condition and it appeared to be that way when I drove it off the lot. Well, a few short months later, their cheap paint cover up they did started to flake off uncovering significant body rust on the side panels of the vehicle. I called them up to express my displeasure and their Used Car Manager, Jason Liles said if I brought it in they would have this fixed for me. I finally got my truck back almost A MONTH LATER, only to find that within two months, the paint started to bubble up and flake off again, exposing the fact that they were only trying to cover up the problem. AGAIN! At that point, they said that the best option would be to put me in a different truck, which I thought (and the average consumer would think) meant that they were going to right their wrong and not try to screw me over. That was certainly wrong. Over the next SIX MONTHS, the service given to me to “find me a better truck” was passed around between about 5 different sales managers, all of whom I had to follow up with on a nearly weekly basis to avoid being forgotten about: Never once did they actually reach out to me to let me know what they found, how the search was going, etc. One thing they did do upon my reach outs was tell me to come to the dealership to discuss what they could do for me. Each time, I’d tell them it was an hour drive for me, but they said it’d be worth my time to come in. Each time, we’d be finished talking with no solutions in place within 15 minutes. When they finally did find me a replacement truck, I went to the dealership to take a look. I did my research before going in and found that they had the vehicle overpriced by $3,500 based on KBB. After test driving it, I asked to see the Vehicle Value Report, which they refused to show me. They told me that if I did not accept the vehicle at the price it was, then our business was done and I’d be leaving in the “PIECE OF S***” that I drove in and they wouldn’t take my calls anymore. At that point, I stupidly succumbed to this pressure and accepted the price. I thought this would all end once I passed through the finance department that day. Again, I was wrong. A few days after leaving in my vehicle, I got a call from Donnie in Finance saying that I’d have no choice but to come in and sign a new financing agreement that had an interest rate in the UPPER TEENS. I went back and spent well over an hour discussing matters with him and he was “magically” able to drop that interest rate to 9%, which is still terrible considering I have good credit and have never missed a payment on anything. To offer some perspective, less than a week after receiving documentation of this financing from the financial institution, I took refinancing matters into my own hands and was able to secure a loan for the same term at 4.9% interest. This showed me that their finance department had no interest in getting me a good rate. Less than six months after driving this truck off their lot, I had already had brake issues, AC/heat went out, suspension issues, and required a front end adjustment. I refuse to go back to this dealership to ask them for anything because I refuse to be verbally attacked and taken advantage of again. I posted a review online of my experience and was quickly reached out to by Brooke Gillenwalters, their Social Media Manager. I was very hopeful that they wanted to right a wrong and help me to repair the truck that I had just bought from them, that shouldn’t already have these issue. However, its been a year since I’ve had this truck and after constant reach outs between Brooke, Victoria McCleave, George Billett, and the general manager, JB Beckley, himself, all issues with the truck are STILL NOT RESOLVED!! It is very clear to me that these people only value taking your money and don’t care about their customers or the condition of the vehicles they are selling. More

STEVE BECK Steve has got to be the best! He has been so helpful, friendly, and courteous over the past couple of years and most recently. He has gone above and Steve has got to be the best! He has been so helpful, friendly, and courteous over the past couple of years and most recently. He has gone above and beyond the call of helping us many times over. We feel like he is part of our family and not just a person we deal with when we take our cars to Scott Clark. We certainly cannot say enough good things about him. THANKS, STEVE for being there for us. Clare and Bobby Jordan More

I love this place The only place I’ll bring my Honda for service. I worked with Jimmy and he was very friendly and helpful. I wouldn’t take my car no place else for ser The only place I’ll bring my Honda for service. I worked with Jimmy and he was very friendly and helpful. I wouldn’t take my car no place else for service. They even had a shuttle that took me to Waffle House while I waited! More

Why we choose Honda We chose Honda Accord Sport to be our very first bought brand new car. Honda bacause so many people recommended it. The Accord Sport because we love t We chose Honda Accord Sport to be our very first bought brand new car. Honda bacause so many people recommended it. The Accord Sport because we love the body style. We were in for our oil to be changed. One time we went and Chris Whiteman served us and my husband ask for him everytime because he is so good. Very respectful, very helpful, ready to hear all questions and gives answers in a way that are very easy to understand!! He really has a great rapport and treats his customers excellent. I'm sure we will keep asking for him because it is hard for my husband to be happy with someone and trust them!! More

Good care!! Excellent customer Service!! First time I'm here and they took care of me so well. Appreciate the way the associates are knowledgeable and answered all my questions. My vehicle First time I'm here and they took care of me so well. Appreciate the way the associates are knowledgeable and answered all my questions. My vehicle is in awesome shape. More

Great experience! I had the best Experience buying my car! Brandon Smith was my sales person he was awesome!!! and Donnie handled my paperwork excellent! Totally sa I had the best Experience buying my car! Brandon Smith was my sales person he was awesome!!! and Donnie handled my paperwork excellent! Totally satisfied More

Incompetent Finance Staff Steer clear of this dealer. The finance staff is incompetent and have zero communication skills. I was left in the dark over a purchase through a ban Steer clear of this dealer. The finance staff is incompetent and have zero communication skills. I was left in the dark over a purchase through a bank, then after several weeks, surprise !. After driving to the dealer and writing a check for the car, the finance department said that a loan for the car had already been processed. There are too many other dealers to do business with, to have to deal with ones that refuse to inform the customer what is going on during a car purchase. More

Service They always take great care of their customers in every way possible. Shulka In the service dept is such a great person. Really liked their new café They always take great care of their customers in every way possible. Shulka In the service dept is such a great person. Really liked their new café while waiting. The food was so good. More

Service exoerience Very courteous and delivered great quality service. Kept me informed what they were doing, why and the time involved. I appreciate their honesty and k Very courteous and delivered great quality service. Kept me informed what they were doing, why and the time involved. I appreciate their honesty and kindness. More

Bought Car from West Coast Bought a used Honda Certified car from Scott Clark Honda after seeing it on the internet. Paid cash, took a few days to make it on transport headed f Bought a used Honda Certified car from Scott Clark Honda after seeing it on the internet. Paid cash, took a few days to make it on transport headed for west coast. Received car a couple weeks later. Seemed great. However, we found the car a/c wasn't working well when on drive to Utah. Took it in to nearby dealership and had it fixed. Took a little bit of communicating, but in the end Scott Clark Honda stood behind their certified car. Thank you. More