Scott Clark Honda

Great Service I love Scott Clark when it comes to their service. They always listen and ready to offer best service and deals possible. I had great experience worki I love Scott Clark when it comes to their service. They always listen and ready to offer best service and deals possible. I had great experience working with Robert Headley, he was able to solve the drivability issue with my Honda Odyssey. More

Sold Me A Dinged Car, Can't Get It Fixed. On November 30, I bought a 2018 Honda Fit Sport from Victor Rizk. The sales process had a few hiccups (including a manager calling me "sweetheart" and On November 30, I bought a 2018 Honda Fit Sport from Victor Rizk. The sales process had a few hiccups (including a manager calling me "sweetheart" and speaking to me in such a condescending tone that it rendered me - a person who loves to talk - speechless). We got that smoothed over, though, and I moved forward with the purchase. In delivery, I noticed a ding on the front bumper of my brand new car. I pointed it out to the lady going over the car with me. She said we'd need to get Victor to help me. He came out, took photos of the ding, and asked when I could come back. My gut said not to leave without the ding being fixed, but Victor seemed like he'd tried to do right by me up to that point, so I said I could come back on the following Wednesday, December 6th. Victor said he'd get an appointment set up and let me know what time to be there. When I hadn't heard from Victor by the 5th, I emailed him at 10am. No response. That night, at 9:03pm, his assistant Moddie called my work number asking if I had any questions about the car. Given that I'm not at work at 9:00, I didn't get the message until the next morning - the day I was SUPPOSED to have an appointment to get my car fixed. I called Moddie back and left a message saying yes, I had a question: When was I supposed to come get my car fixed? Victor THEN calls me back and tells me to come in at 10am on Friday morning. At 9:58, I roll up to the dealership. No one in service seems to understand why I'm there, so they get Victor. It's only THEN that Victor tells me they can't fix cars on a rainy day. (This still has me baffled, along with everyone else I've told this story to.) So we look at the weather and decide I should be back on Tuesday, December 12th, at 10am. On December 9th, I messaged Victor again. I'd looked at the wrong Tuesday on my calendar and I couldn't make it on the 12th. I asked then if there was another day I could come, and I even suggested a couple days my schedule was open and the weather looked good. We're now at December 17th, I STILL haven't heard back from Victor, and I STILL have a ding in my brand new car. I am not happy. UPDATE: Car ding was finally fixed on December 19th. More

They never disappoint Excellent and quick affordable service. I was offered a courtesy shuttle but chose to rent a car for a day instead. Terrell in the rental area is al Excellent and quick affordable service. I was offered a courtesy shuttle but chose to rent a car for a day instead. Terrell in the rental area is always friendly and helpful. More

Impeccable Customer Service I am the proud mother of a very satisfied customer. My son experienced his first dealership car purchase and the salesman, Reign who was amazing for h I am the proud mother of a very satisfied customer. My son experienced his first dealership car purchase and the salesman, Reign who was amazing for him to work with. He was exceptional and provided quality customer service. Although this was my son’s first car purchase experience; Reign made this a seamless and great experience from him. To receive excellent customer service these days; sometimes can be few and far in between but this young man did just that! He answered every question, was very thorough and made sure my son remained comfortable through this entire deal. Despite a few little hiccups that occurred; he remained professional and delivered results immediately to the issues. We will definitely be recommending him and your dealership to our family, friends and coworkers. Again thank you to Reign for such a great experience as amazing team players like himself are priceless! Again....we thank you!!!! More

They wrecked my 2017 Ridgeline!! They were to repair a noise in the window. Less then an hr later they wrecked it into a pole. A lot of xx like telling me I had to get it repaired They were to repair a noise in the window. Less then an hr later they wrecked it into a pole. A lot of xx like telling me I had to get it repaired at their heavily discounted place or they won’t pay and promises made to me. They still owe me money they supposedly had cut me a week ago. Asked if they could drop off after thanksgiving I said sure. I get my truck back after two weeks they recommended repair place did not BOLT my middle seat belt...in took them a week. They also had to repair molding they put in due to being warped. NOW the day I was to receive check...today I need to sign some paperwork. I wish I could post it! No option to. They want me to pay taxes now on the apology money?! Which I know realize after reading it after submitt a w-9 was I’m not allowed to talk about the wreck. Shouldn’t that have been discussed a month ago when they gave me the first portion?! It ended up more because they replaced 2 body parts and I the owner was only notified of 1! David White tells me I need to sign it or sue them. Let’s see what free Hyatt legal services offer... Surprise the sound I took it in for today to get my check driving home still making the sound Not sure if I have ever gotten work done here the first time correctly so why am I surprised this is the same...Should I going to Hendri should Have gone to Hendricks after being the third car in less than a year because the other two had issues I really couldn’t go anywhere after they took my huge down payment... More

Detailed, Honest, Knowledgeable If he doesn't know, he always finds out. He doesn't just say what he thinks but confirms his theories. He has great character. I have been working wit If he doesn't know, he always finds out. He doesn't just say what he thinks but confirms his theories. He has great character. I have been working with Steve for more than 5 years. He is the reason I keep going to Honda even after I bought another make and model. More

Customer service is always open to answering any question. No matter what the question they will take time to answer it in a way that you can understand what's going on with your car. From the sales staff to No matter what the question they will take time to answer it in a way that you can understand what's going on with your car. From the sales staff to the staff that service your car your always treated with respect. More

Terrible Service Department Mechanics at Scott Clark Honda OVER TIGHTENED one of the special lock lug nuts that broke off when it was removed to have the tires replaced at a Hond Mechanics at Scott Clark Honda OVER TIGHTENED one of the special lock lug nuts that broke off when it was removed to have the tires replaced at a Honda dealer in Boone and Scott Clark Honda REFUSED to help with the repair. WHAT A LOUSY DEALER!!! Look somewhere else before going to this dealer. More

Maintenance Mr Beck was very friendly, thorough and purposeful with regards to getting to my car in for service and keeping me updated throughout the entire proc Mr Beck was very friendly, thorough and purposeful with regards to getting to my car in for service and keeping me updated throughout the entire process. Overall the experience was seamless. More

Excellent as aways I've been taking my Honda cars there for maintenance for years. Always on time and as expected. This time was no different. I would certainly and h I've been taking my Honda cars there for maintenance for years. Always on time and as expected. This time was no different. I would certainly and have recommended the dealership/service department to others. More