Scott Clark Honda

Rob was great. He helped me find the right car and took car of everything in a timely and efficient manner. He's a good guy too. car of everything in a timely and efficient manner. He's a good guy too. More

Excellent experience walked us through the whole process easy to do business if you are in the market for a new car I would check with this dealer easy to do business if you are in the market for a new car I would check with this dealer More

Sales and Service worked with me to solve the problems with my Honda and demonstrated new and used Hondas at my request in an thorough, informative and extremely patient and courteous manner. The service with my Honda and demonstrated new and used Hondas at my request in an thorough, informative and extremely patient and courteous manner. The service department gave me additional information on optimum operation of my car and all the staff were exceptional in their helpful attentive customer care. Thank you so much! What a great experience. More

Scott Eisenheimer immediately contacted me after expressing interest in the Honda Civic Hybrid. I had planned to buy a 2008-2010 model, but Scott and his team worked with me to give me some extra va expressing interest in the Honda Civic Hybrid. I had planned to buy a 2008-2010 model, but Scott and his team worked with me to give me some extra value for my trade-in along with some financing options that helped get the price down and allowed me to leave that day in a new 2012 model. I added some features and signed up for the maintenance plan and looking forward to working with the Scott Clark Honda team again in the future. More

First I would like to say that Scott the salesman that we bought our daughters car from, and Maureen his manager were the best salespeople I have ever dealt with. They are top notch, and really work with you bought our daughters car from, and Maureen his manager were the best salespeople I have ever dealt with. They are top notch, and really work with you through every step of the process. From beginning to end, I would go back to Scott Clark Honda for my next vehicle, and I live 4 hours away. Kudos to you Scott Clark Honda! More

The service department was a pleasure to deal with and so was the Exchange Program department! The customer service on all levels was above par for most other dealerships that I have dealt with in the past. was the Exchange Program department! The customer service on all levels was above par for most other dealerships that I have dealt with in the past. I would recommend anyone to visit this dealership! Ask for Rob Van Alstyne if you want to exchange your car -- he is a true professional and will definitely give you the best deal possible! More

I checked with Maureen (Internet Rep) about pricing for a 2013 Honda Odyssey. She responded quickly with a price that I thought was too good to be true because it was $1k less than any other dealerships arou 2013 Honda Odyssey. She responded quickly with a price that I thought was too good to be true because it was $1k less than any other dealerships around. I kept asking her if that was truly the price out the door and she continued to reassure me that it was. There is a Honda dealer 2 minutes from my house but I decided to make the drive to Scott Clark Honda to hopefully take advantage of the pricing that I thought was too good to be true. I let Maureen know that I would like as much of the paperwork as possible completed for me when I got there because I didn't want to have to sit around all day long waiting to be finished at the dealership. When I arrived I was quite shocked to be met by Scott (he handles things in the dealership that Maureen sets up online) who was waiting for me and already had the paperwork pre-filled and waiting for me to sign. Once we signed the initial paperwork I was taken to the options desk and then put in the queue to finish in the financing office. At the options desk a very polite lady told me about the accessories we could purchase from the dealer for our new Odyssey. I had looked online for the accessories I wanted ahead of time and printed out the pricing I could order them for. I told her what options I wanted and what price I would be willing to purchase them from Scott Clark Honda for but she politely let me know that the prices I brought from the internet were lower than what they were willing to sell for so I declined to purchase any accessories. She didn't try to push me at all to purchase accessories directly from them and was very easy to work with. The next step in the process was waiting for the finance office. That took about 45 minutes for a finance rep to pick up my folder but once I made it in the office the process was very straight forward and there were no high pressure tactics to try and coerce me into purchasing extended warranty coverage. Ashley (I believe that was her name), told me the details of the extended warranty they offered, I politely declined, and we moved forward with getting the rest of the paperwork signed without her trying to pressure me at all. For the reasons above, I was very impressed with the Scott Clark Honda dealer in Charlotte and would most definitely consider using them again for any future Honda vehicle purchases. BTW, if you are wondering why there is no information in the review about me looking at the vehicle to decide what we wanted, it is because we were previous Odyssey owners and were just replacing a 2002 model and we already knew exactly what model / color we wanted. More

When arriving at Scott Clark Honda, my wife and I were greeted by Arnie. He was such a pleasure to work with and seemed to always have our best interests in mind. They were short on finance people on th greeted by Arnie. He was such a pleasure to work with and seemed to always have our best interests in mind. They were short on finance people on the busy Saturday we were there, but Arnie kept us plenty comfortable during the wait. Would highly recommend you request him if you are interested in a Honda, he was highly knowledgeable on the vehicle but never attempted to force anything on us that we didn't want. More

I like that during funding process we had the opportunity to have access to help from someone in Spanish not only at the time of choosing the vehicle but all the attention from here was excellent to have access to help from someone in Spanish not only at the time of choosing the vehicle but all the attention from here was excellent More

Overall I had a good experience. The only negative I had was at pick-up. I waited in the waiting area for 30mins until a young lady asked me to follow her. She took me to her desk and proceeded to try and was at pick-up. I waited in the waiting area for 30mins until a young lady asked me to follow her. She took me to her desk and proceeded to try and sell me options. Unacceptable. If I wanted them, I would have ordered them. I then was sent back to the waiting area and sat for 20 mins until the finance man asked me into his office to close the deal. At last. I had to sit there reading a book for 45 mins waiting to complete 5 mins worth of paperwork. All the personnel were professional and nice to deal with, but the wait was just lousy and uncalled for. If I get any junk mail as a result of voluntarily doing this critique, I will go postal. More