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Scott Clark Honda
Charlotte, NC
1,355 Reviews
Thanks for taking a look at Scott Clark Honda in Charlotte, NC. Scott Clark Honda is proud to serve the entire Charlotte metro area and all of North Carolina with outstanding customer service and an excellent selection of new and used Hondas in addition to other used cars and trucks. We are located at 7025 East Independence Blvd, Charlotte, NC 28227, right next to the intersection of W.T. Harris Blvd and Independence Blvd.
Our customers come from all over North Carolina and South Carolina to be a part of the Scott Clark Honda experience in Charlotte. Our extremely knowledgeable staff can help you no matter what your situation or needs are. If you're looking for a new Honda Pilot in Charlotte, we can help you. If you're from Rock Hill and need service for your used Honda Accord, we can help you. Maybe you're from Gastonia and heard about Scott Clark Honda Charlotte's Civic Hybrids, come take a closer look and our staff can help give you the right information and guide you to a Honda that fits your needs
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,355 reviews
November 24, 2015
purchase honda pilot 2016 I purchase my Honda pilot 2016 with the helped of John Greene. He is very helpful and answer all my questions. he is very valuable to the customer ser I purchase my Honda pilot 2016 with the helped of John Greene. He is very helpful and answer all my questions. he is very valuable to the customer service. More
by pilot16
Employees Worked With
John Greene, Reggie Terry
November 21, 2015
Disappointed. What's the point of making an appointment? #disappointed Made an appointment for the recall at 8 AM today. Got the car around 11:30 was told it was a 2 -2.5 hr timeframe. Alright I understand t #disappointed Made an appointment for the recall at 8 AM today. Got the car around 11:30 was told it was a 2 -2.5 hr timeframe. Alright I understand that and it's the week before a holiday so it's busy and crunch time...but it seemed like it was first come first serve and not sure if they went by the schedule.... Because the guy didn't seem to confirm it with me in the system....Also I could tell this guy was having a bad day. Brought up my concern at 11 am for wait time. Shocked by interaction as I was rudely dismissed. It was just a concern for time and it was just a conversation. I could tell this guys was upset but we're all human. It's just a conversation no need to be dismissive. He called me when ready "I paged you, called you and left a voicemail." "I told him I didn't hear the page and I'm in the lobby" I came out and showed him no voicemail. His response "I didn't call you then" and walked off. Didn't go over the report and found out on my own that I needed an alignment. Also paper work shows work order created at 10 AM... Not at 8 :( Hope this guy has a better day. I hope Scott Clark company genuinely takes this feedback as constructional training for your employees and a way to improve scheduling and turn around times....for your customers because I felt today you all didn't live up to your end of your motto to "Take care of the customer". More
by Op70366
Employees Worked With
Not listed above
October 03, 2015
My complaint mattered After reviewing this company on this website, I was contacted by Stuart Phelps and he went out of his way to make sure that both my parents and I were After reviewing this company on this website, I was contacted by Stuart Phelps and he went out of his way to make sure that both my parents and I were 100% satisfied. He apologized for the previous problems and proved to me that customer satisfaction is number one and he also went out of his way to make us, the customers, happy and satisfied. He built a relationship with me and his actions alone has earned my repeat business. Thank you for making a difference and showing me that customers do matter to your business! More
by My Opinion Matters
Employees Worked With
Stuart Phelps, JB Beckley, Eric Watts, Pasche Fung-A-Ling, Peter Moreno
September 22, 2015
can I give less than one star? Two months ago I bought 4 tires for my car at Scott Clark Honda ( I own a Mercedes Benz GLK350 ), I should had purchased the tires at Mercedes but sin Two months ago I bought 4 tires for my car at Scott Clark Honda ( I own a Mercedes Benz GLK350 ), I should had purchased the tires at Mercedes but since we had been long time customers with Honda, my family had purchased several cars from them and their tires were less expensive, I decided to go ahead. Tires were installed, balanced and alignment done based on the service report I was given. Fast forward two months later and driving on Providence Rd. me rear left tire goes flat. Mercedes road side assistance comes over and gets my spare tire on ( since apparently is hard to change their tires ) and it turns out both of my rear tires are worn out on the inside (alignment issues). Having a year warranty on the tires my husband goes to the dealer and explains the tire was flat and we are wondering how to go about with the warranty. My husband is turned away because being a Mercedes Benz it overrides their warranty, he is told by Steve Beck (the same person that advised us to buy the tires) that if the car would be a Honda they can honor the warranty but since is not, the only thing he can do about it is " sell us another tire" which of course would not have any kind of warranty since the car that needs it is still a Mercedes Benz not a Honda. Next Day my father goes over the dealership since he is the one that took the car there on the first place. He speaks again with Steve Beck and also with service management and he is told that our stories don't match, that the day before my husband told them that he had hit the sidewalk and that's how the tire got flat. ( Obviously my husband never said that, because that never happened!), on top of everything, Honda service management tells my father that my husband and I had placed him in a bad position because the tires the car had are not the same that they had installed, that either my husband or myself had removed the tires they installed and replaced them with worn out tires. So now, we are lairs and thieves. Don't know how it happened but they ended up replacing the rear tires, it was 7 pm and my parents are still waiting for the car, after it had been dropped off before noon. The alignment was never done the first time or yesterday when the rear tires were replaced. I took my car to Mercedes Benz dealer today because the alignment is completely off, it turns out the tires were not installed properly and they weren't even a good match for my car. I had to pay for the new alignment at Mercedes and was advised to replace the tires as soon as possible since they are not a perfect match for my car and it will continue driving off. Scott Clark Honda, you had lost 3 customers and as much as I can, will tell my friends and family about your unprofessional service department. More
by grande1129
Employees Worked With
james bass, steve beck
September 11, 2015
Great experience and great deal!!! I purchased a Honda odyssey and sales person Shane did a wonderful job in making my car buying experience very smooth and without any issues. Tony did I purchased a Honda odyssey and sales person Shane did a wonderful job in making my car buying experience very smooth and without any issues. Tony did a great job in explaining all the details clearly and patiently answer all my questions. I would recommend car buyers in this area not to miss visiting this dealership. More
by Venkat
Employees Worked With
George Billett, Tony Lowder, Shane Watson
September 10, 2015
Awesome experience with Mr. David Rucker!!! I needed to get out my old vehicle for financial reasons beyond my control. David Rucker put me in a newer vehicle along with great benefits. I am reb I needed to get out my old vehicle for financial reasons beyond my control. David Rucker put me in a newer vehicle along with great benefits. I am rebuilding my credit, the interest rate Mr. Rucker was able to do for me, is nothing but a miracle. I feel Blessed. More
by Shammee New" Edge"
Employees Worked With
David Rucker, Tony Lowder
August 25, 2015
Manager need training how to talk with customer Horrible experience , we went to purchase CRV we are ready to buy someday , Manager does not know how to talk with customer and if customer offers Horrible experience , we went to purchase CRV we are ready to buy someday , Manager does not know how to talk with customer and if customer offers some number , Manager should say Yes or No on customer offer, he should not talk more that. Scott Clark should trained the managers ,how to talk with customers, Last year staff and sales person are good, after changing to new building changed everything personally I don't recommend this place , try other places Honda showrooms More
by rama8888
Employees Worked With
Donnie Farmer, DeMario Hutchings
August 25, 2015
Great Deal! I made a purchase of a Honda CR V and found the experience to be smooth and flawless! The staff were all very courteous and very professional, I woul I made a purchase of a Honda CR V and found the experience to be smooth and flawless! The staff were all very courteous and very professional, I would highly recommend you pay them a visit if you are looking for a new purchase! More
by Mays
Employees Worked With
David Spevack
August 13, 2015
Happy Customer I purchased my first car from this dealership with David Rucker and when I can to trade it in I also worked with David Rucker, he took great care of m I purchased my first car from this dealership with David Rucker and when I can to trade it in I also worked with David Rucker, he took great care of me and made sure I got exactly what I wanted. I am very picky and hard to work with but that didn't bother David he helped me out anyway and made sure I was completely satisfied with my purchase. I am very pleased More
by kamela
Employees Worked With
David Rucker, Tony Lowder
August 10, 2015
Great dealers I am able to contact the one person that understand my car whenever needed and I'm glad I was able to work with him on my purchase almost 4 yrs ago. D I am able to contact the one person that understand my car whenever needed and I'm glad I was able to work with him on my purchase almost 4 yrs ago. David Rucker is by far on of the best dealers I have ever met. Thanks Honda! More
by ChrisHonda704
Employees Worked With
David Rucker
