Scott Clark Honda

They took my keys and left me sitting for an hour Inquired about a car online and received a call a few hours later from a sales rep (Brandi) she was very helpful and explained why she believed Honda Inquired about a car online and received a call a few hours later from a sales rep (Brandi) she was very helpful and explained why she believed Honda was the way to go for a minivan. Received another call the next day from Kevin asking for me to set an appointment to come look at the van. I couldn't and said I would call back. Called the next day and said I was able to come up there later that afternoon, Kevin said to call when I was on my way and he would have the van ready to look at. I called as I was leaving (I live about 45 min away) I was on hold for over 20 min and he never picked up the call, I told the receptionist who I was and what Kevin told me would happen. I arrived at the dealership and said I was there to see Kevin but I didn't have an appointment the receptionist said and I would have to wait. A salesman came over I told him what I was there for. He asked if I was trading my car I said yes. He took my keys to pull my car around and have it appraised. I told him I only had about 20 min to look at the car. I looked at the van being sold above market value that had tons of really deep scratches all over the doors. The salesman said that it would be repainted. Sit down to talk price, turns out it is being sold as is and they will only give me $5000 for my trade. My car was appraised well over that at 4 other dealerships. And that they would repaint it for $800. This young manager with an attitude comes over and is extremely rude talking about how he has kids too and my car isn't worth much and he can tell where I bought it because of something wrong with it (the dealerships name where I bought it is on the back). Regardless, I tried to leave and had to wait 20+ minutes for my keys. After waiting around for Kevin who only showed his face for 2 minutes. I would not tell my worst enemy to go there. Not only did they waste my time I had to stand out in front of the dealership waiting for my car, that I own, to drive home at 515 on a week day in rush hour. Please consider a different dealership when looking for a Honda. I ended up purchasing a new Honda Odyssey from Honda Cars of Rock Hill, ask for Tim Oakes. More

Sold a car I was planning to purchase out from under me I called early on a Tuesday morning to inquiry about a specific vehicle. I talked to a sales rep he ran my credit information and I sat an appointment I called early on a Tuesday morning to inquiry about a specific vehicle. I talked to a sales rep he ran my credit information and I sat an appointment for the next day to come in and complete the sale. He called me the next morning to tell me what information to bring with me but informed me they had sold that vehicle the night before. When I asked why it was not held he stated they don't hold vehicles unless you put a deposit down, he never mentioned this before. He then seemed confident that he could find me something on the lot that fit my needs, without even finding out what I needed If you run a person's credit and have the application pending you should not leave the vehicle as available. Now my credit took a hit and I have no car to show for it. I have told all my friends to choose another Honda dealer from now on. More

Misplaced my payment check!! Can you imagine that? They wouldn't deliver the vehicle until I provide full amount check to them and they call me back a week AFTER completing the sa Can you imagine that? They wouldn't deliver the vehicle until I provide full amount check to them and they call me back a week AFTER completing the sale, making the payment and car delivery asking me for the check? What the heck! Definitely wouldn't recommend them to my friends and family members, especially after going through the terrible experience. Here's my overall experience: 5/6 - First visit to their dealership, finalized the car and started price negotiations. Took about 90 minutes to agree upon the price, and Sales Manager bagged the deal done deal for him! Never showed his face again since then. Salesperson and Finance Manager rushed me through the documentation not explaining how and when I will receive warranty documentation. They bragged a lot about LIFETIME powertrain warranty during the sales pitch, never talked it after the sale was done! Finance manager - Tony L offered me to take the car same day if I could provide the pre-approval letter from my credit union, but I was too tired to take the delivery same day, so I proposed to take the delivery on the next day. 5/7 - I obtained the pre-approval letter and called up dealership to reconfirm that they could release the vehicle (glad that I did that) they denied outright. They wanted LOG (Letter of Guaranteed credit) to be able to release the car. Tony L was out of office and other finance manager wouldn't agree. No matter how many times I requested and referred to what Tony promised, they didn't budge. 5/8 - I received the pre-approval check from my credit union, and handed over to the sales person, took the delivery. The delivery process is so much screwed, that the delivery checklist was pre-filled before I arrived. They did not include owner's manual in the car's glove box (pretty basic isn't it?) 5/13 - 1:30pm - With prior notice to the sales person and dealership receptionist, I sent my wife to collect the manual and powertrain warranty document. They claimed that owner manual was already included, then they took about 1 hour to dig through the manual and handed it over to her. They also claimed that the warranty document was already provided. 5/13 - 3:30pm - Tony L calls me leaves message. I called back and he confirms that I have taken delivery and asks when will they receive the check from my credit union. what the heck! Don't they talk to sales floor before calling customers? I told him that check was already handed over to he sales person. I asked him about the warranty documentation, he confirmed that he has it right on his table and he would mail it to me. Update 5/14 - 3:30pm - They found the check! yay! They had applied to the wrong customer account! They promised that it would be deposited in a couple of days. I don't trust them for anything anymore. Sorry I chose them for my first ever brand new vehicle purchase. Update 6/18 - And the Saga continues... I waited about a month for my credit union to receive the car title, they still don't have it. So called up DMV (can't trust the dealership!) and they had sent the Title to totally different credit union. They added wrong lien information! Isn't that unbelievable. After waiting for a month, now I have to deal with contacting incorrect lienholder, get their lien release then deal with DMV to correct the lien information. Can I really trust dealership to do this for me? I absolutely don't think so! More