Schwartz Mazda

Great experience In the week leading up to my purchase of a used 2012 Ram 1500 I dealt with Neil the internet sales manager. He answered my inquiries promptly and kept In the week leading up to my purchase of a used 2012 Ram 1500 I dealt with Neil the internet sales manager. He answered my inquiries promptly and kept in touch with me to make sure I was still interested in the truck but not in a pushy or badgering way. On the day of purchase Neil met us when we arrived and then handed us off to Franklin. Franklin was very professional but also laid back and friendly and walked us through the sale. This is the fourth vehicle I have purchased/leased from a dealer and this was by far the quickest and easiest purchase yet. Both Franklin and the guy from the credit department offered us several options to purchase for the vehicle only one of which we purchased (the xzilon treatment). When we said no to the other offered services, that was the end of it, they didn't push us to buy and bump up the sale price. Overall it was a great experience with a courteous, friendly and knowledgeable staff. Also the truck I purchased was immaculate inside and out and so far am very pleased with it. More

Great Dealership Charlie Jackson is one of the most professional Salesmen. ( I am a Sales Manager with over 30 years experience and have 30 + reps in the field ,believ Charlie Jackson is one of the most professional Salesmen. ( I am a Sales Manager with over 30 years experience and have 30 + reps in the field ,believe me I know a pro when I see one) I have ever had the pleasure of dealing with! In fact a family member leases a New CX5 Grand Touring in December we were so pleased we went back a few days later and leased a second CX5 Grand Touring from Charlie Charlie was fantastic! As was Mark rage F&I Manager. Greg F. More

Great customer service! I can't think of one negative thing to say about my experience. We went out car shopping in the coldest crappiest weather possible and Clark braved th I can't think of one negative thing to say about my experience. We went out car shopping in the coldest crappiest weather possible and Clark braved the weather with us all the way! Super welcoming and patient. We had his attention 100% of the time. Never tried to haggle us, was just open and committed to making something work for us. Left super happy with the whole experience! More

Misleading and Amateur We purchased a 2012 MB C300 for nearly $18K. We were told numerous times during the process to be careful not to lose they key because Mercedes keys We purchased a 2012 MB C300 for nearly $18K. We were told numerous times during the process to be careful not to lose they key because Mercedes keys "cost $300 to replace". We were never told that the car only came with one key (other original key did not arrive at dealership with car). We would not have made the purchase if salesman Steve W had disclosed that one key was missing. When we picked up the car, salesman was proud to point out that the car came with half a tank of gas. Half a tank for an $18K purchase when gas is $2/gallon? This is amateur league stuff. When I spoke to him about it later I was told that "new cars get a full tank and pre-owned cars get half a tank". This rubbed me the wrong way. I am sorry to leave a negative review, but I cannot recommend this dealership. More

great service I met with Chris and he was very professional and I will be looking forward to working with him again on my next purchase of a new mazda I met with Chris and he was very professional and I will be looking forward to working with him again on my next purchase of a new mazda More

First service My experience was the best ever at a dealership. I arrived on time for my appointment and was done within one hour. My service rep was well knowledged My experience was the best ever at a dealership. I arrived on time for my appointment and was done within one hour. My service rep was well knowledged of my vehicle and provide me with the same respect that I received from my salesperson the day I purchased the vehicle. More

Best car buying experience of my life I bought a low mileage Prius from Charlie Jackson at Schwartz Mazda and I have never been happier. He went the extra mile to make sure that I was sat I bought a low mileage Prius from Charlie Jackson at Schwartz Mazda and I have never been happier. He went the extra mile to make sure that I was satisfied with the vehicle and with the service he provided. EVERYONE should be buying from Schwartz Mazda! If you want to be treated like royalty get your butt down to Shrewsbury and buy a car! More

SHADY USED CAR SALESMAN OR NEW CAR DEALER??? I answered an AutoTrader online ad for a car that they had in stock. I was looking at a 2012 Mercedes_Benz C300 Sport that they had in stock. I assume I answered an AutoTrader online ad for a car that they had in stock. I was looking at a 2012 Mercedes_Benz C300 Sport that they had in stock. I assumed the car came from a customer who had purchased a new car from them. They said that the car was there and that it was in great condition. So, I took them at their word and paid a mechanic to travel and check the car over. They reluctantly agreed to allow him to observe the car on a lift at which point the front end accident and damage became obvious. In addition, the car reeked of cigarettes when the air was turned on and had cigarette ash burns on the armrest. They claimed to have no knowledge of these issues. I told them that as a respectable new car dealer it was incumbent upon them to turn the damaged vehicle over to auction. They claimed the car was purchased at auction and lowered the price $500.00. I find this behavior from a franchised new car dealer to be REPREHENSIBLE, these people are nothing but shady used car salespeople and should be ashamed of themselves. A franchised dealership should not be buying cars from auction. They are at the auction for a reason, they're damaged. A new car dealership should hold themselves to a higher standard and the public should expect this higher standard. That's why we visit and pay a little more. I will never set foot in this place again. Thanks for wasting my time and money!!! More

poor service I had my car in for service. Kenny the service center man who worked on my car said I needed a new transmission and control module. He could not tell I had my car in for service. Kenny the service center man who worked on my car said I needed a new transmission and control module. He could not tell me what was wrong with the transmission but charged me $150.00 for it. He said it would cost almost $6000. he tried talking me into a new car since $6000 is more than my car is worth 100,000 mi 2008 Mazda 3. I knew then that he was trying to take advantage of me. I made arrangements to have the transmission repaired elsewhere. When I picked up my car today my windshield was cracked. They replaced my windshield wipers because of a recall from 2011 and didn't mention it to me. They know they cracked my windshield and they did not replace it or admit to it. I don't know how these people sleep at night. Not a shred of decency in these people. More

Liars. Call and threatened me after I purchased my car!!!! Dealership lied and refused to give the agreed upon package, then called and threatened to reposes before the first payment was even due! Liar, cheat Dealership lied and refused to give the agreed upon package, then called and threatened to reposes before the first payment was even due! Liar, cheat More