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Schwartz Mazda
Shrewsbury, NJ
589 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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589 Reviews of Schwartz Mazda
September 27, 2021
Typically great service. My backup camera was not working consistently at 38k Miles so I asked to have it check during the 40k service. they upgraded the software but if that didn’t work I needed a new came consistently at 38k Miles so I asked to have it check during the 40k service. they upgraded the software but if that didn’t work I needed a new camera at $530+ !! I asked If that included updating the module since the camera does work but the module seem flaky. I was told “the camera is the module” and that and when I asked if this is something he’d seen before whereby the camera typically blows at 38,000 miles as the warranty ends at 36,000 miles. I was told it’s like every other technology - like a television- electronics die! I responded then if my television blue after 38 months and the warranty was 36 months you can be rest assured it’s the last television I’d buy from that vendor. Told him it was a bad answer! I have two Mazda 3s and I’m reluctant to buy another. I was looking at a cx30 but not sure now. A flippant customer service manager is not a good experience. I own 7 cars and this is just unacceptable. I also have a job- I also may be stressed- but at no time do I hand our such stupid comments. Tech doesn’t just die. If there’s a fault or design issue tell me that. Know you business - know your number- talk to me With knowledge and respect. Horrible experience and if it wasn’t my lunch hour I would have had a few words about his patronizing attitude. Not a good experience More
by lmgkids
Employees Worked With
Service dept
September 23, 2021
This was an excellent car buying experience. Elvin my sales rep was easy to work with and made the process a pleasure. Not your typical car salesman. Helped me select the perfect car for my budget and dr sales rep was easy to work with and made the process a pleasure. Not your typical car salesman. Helped me select the perfect car for my budget and driving style without any pressure. It was a quick and professional, less than 2 hours from walking in the door to driving out in my new car. It was actually fun. Elvin and Stephen in Finance made it a simple, clear and enjoyable purchase. I would recommend them and Schwartz Mazda highly. More
by JeanReagan
Employees Worked With
Elvin and Stephen
September 14, 2021
Satisfied, with the overall experience from looking at options and finalizing a buyout. Sales team dealt things satisfactorily. Kudos to the team. options and finalizing a buyout. Sales team dealt things satisfactorily. Kudos to the team. More
by Hemanath
Employees Worked With
Tommy Mauro, Ben Davidson
September 13, 2021
Joe Guzzo worked hard to help us with our needs, We tried several vehicles before we found right fit. Joe made the process painless and enjoyable. several vehicles before we found right fit. Joe made the process painless and enjoyable. More
by Jkcasey1
Employees Worked With
Joe Guzzo, Neil Rosenstein, Neil Rosenstein
September 12, 2021
The salesman was knowledgeable and very helpful. He took the time to explain all the details of the sale. He also explained the electronic system of the car the time to explain all the details of the sale. He also explained the electronic system of the car More
by georgetay1
Employees Worked With
Tommy Mauro
September 12, 2021
Excellent! Ben got me out of my old lease and into my brand new car with ease! He was extremely helpful, knowledgeable and friendly! Thank you! brand new car with ease! He was extremely helpful, knowledgeable and friendly! Thank you! More
by Patriciadimaggio614
Employees Worked With
Neil Rosenstein, Tommy Mauro, Neil Rosenstein, Ben Davidson
September 04, 2021
Working with Schwartz Mazda was great. Amazing customer service. Neil and George went above and beyond for us. So happy with the car. 10/10 experience! service. Neil and George went above and beyond for us. So happy with the car. 10/10 experience! More
by hglazerman
Employees Worked With
George Hatalowich, Neil Rosenstein
