Schumacher Volvo Cars of the Palm Beaches - Service Center

Spectacular service, never a disappointment :) I've been an old customer of this Volvo dealership and watched it change hands. I must say this change has been for the good and I'm happy to be a par I've been an old customer of this Volvo dealership and watched it change hands. I must say this change has been for the good and I'm happy to be a part of it. Sheila is AMAZING. What a smile! She is so helpful and honest...please never leave!!! Cole, your driver, is a very safe and professional employee. Kind courteous and prompt. I apologize for not knowing their names, Alex is one!- but two of your mechanics in particular are awesome...they both went out of their way to help me understand issues and went above their duties to solve my car problems..THANK YOU!! All of you...I'll be back every time my Volvo (4 vehicles) fleet needs attention. More

Came in for a routine 37,000 mile check I am very pleased with my service, everyone was polite, efficient and great to work with. A good experience, your employer Sheila is a pleasure to wor I am very pleased with my service, everyone was polite, efficient and great to work with. A good experience, your employer Sheila is a pleasure to work with. More

Poor Service Department I came to Volvo of Palm Beach for purchasing a backup key for my Volvo XC 90. The first time I arrived on Jan. 18 2015 I was told they do not take wal I came to Volvo of Palm Beach for purchasing a backup key for my Volvo XC 90. The first time I arrived on Jan. 18 2015 I was told they do not take walk-ins for cutting keys I would have to make an appointment. At this location they don't schedule appointments after 3 pm during the week nor on Saturdays. How a service department carries those types of hours is beyond me. So complying I scheduled an appointment for the next time I could fitting that criteria from my job as a school teacher. Feb 26 at 3 pm, however meetings ran long at work that day and there was no way of me making it for 3 pm. I called and spoke to a service rep I informed that I would be running 30 minutes late, I was told that would not work and that I need to reschedule. I was then told that they can schedule a shuttle service to and from work and that all I need to do is schedule an appointment for a specific time. I made the appointment for Friday March 6 at 8 am. Upon arriving at 8 am the data entry started and at 8:15 I was informed that the one driver they have is out on a delivery and he wouldn't be back for 20 minutes; since it is now a first come first serve situation and that individuals had been able to arrive earlier and thus now I was going to be late for work. If I was told to come early that would have been very easy. Their solution to the problem, "Sir you can schedule another appointment!" At that point, I had enough of poor customer service and communication. I asked for the location of another dealership that I can go to and I was told "I would have to Google it, just like him. Since we are a franchise!" One rep that heard the rude remark did say the nearest was Gunther. The next day I went to Gunther Volvo, surprisingly they took appointments and service on Saturdays; and even worked till 6 pm during the week. In 15 minutes of being at Gunther I had accomplished more and received much better service than the 3 month lack of customer appreciation ordeal at Volvo of the Palm Beaches. More

upset I took my car in on Monday for an oil change.The tech told me I have a $500.00 car ,in my opinion is an insult..Its A 1991 240 Volvo that I love.It ju I took my car in on Monday for an oil change.The tech told me I have a $500.00 car ,in my opinion is an insult..Its A 1991 240 Volvo that I love.It just happens to be my favorite model.He didn't top off the fluids.He kept abruptly shaking my wheels to show me and another tech how bad I needed ball joints. I thought he was going to further damage the ball joints with his force. It was the worst experience I have ever had.I would not go back here again.Not a good day for me.However I want to mention the service adviser inside and the cashier were very nice people.The mechanic needs training in customer service skills and efficiency.Now the Check engine light comes on. More

Service nightmare Took my 2000 s40 in to have an oil leak fixed - diagnosed as a leaking vvt cam gear problem - car ran perfectly except for the oil leak - had to repla Took my 2000 s40 in to have an oil leak fixed - diagnosed as a leaking vvt cam gear problem - car ran perfectly except for the oil leak - had to replace the timing belt as well since to oil was leaking heavily onto the timing belt. $1,512.10 later I picked up the vehicle and it ran fine under normal acceleration but cut out, missed and sputtered under load. I called and took it back and they said they would fix the problem. After 2 days Corey Mckinney called me and said the problem was that the vehicle needed all the ignition parts replaced as well as the fuel pressure regulator - this is a TIMING issue which happened when they performed their work on the timing components...seemingly a total attempt to make more money off cuatomers. More

Tamara Great!!! Very friendly and helpful!!! I enjoy working with her and she always keeps me updated on the status of my car/service and when it will be Great!!! Very friendly and helpful!!! I enjoy working with her and she always keeps me updated on the status of my car/service and when it will be ready. More

My My wife & I were so pleased to find out that Yovonne had relocated to this dearlership, after the closing of the Saturn Dealer. This was our first service at Suburan Volvo. It was a VERY PLEASAN Yovonne had relocated to this dearlership, after the closing of the Saturn Dealer. This was our first service at Suburan Volvo. It was a VERY PLEASANT experience. The service area sparkles, neat bays, clean and pleasant technications. Please keep up the good work. Dotti & Marko Milobar More

Sheila is simply great. She is the best service professional I've ever dealt with at a dealership. She ensures that everything is dealt with quickly and efficiently and keeps you informed regardin professional I've ever dealt with at a dealership. She ensures that everything is dealt with quickly and efficiently and keeps you informed regarding progress and recommendations made by the technicians. I had a problem with my car and had to attend business meetings. Within a few minutes she had sorted out a same-day appointment, organized the loaner and confirmed the appointment. She deals with everything professionally and promptly and is a real asset to Surburban Volvo. More

I called Volvo Service Department at 5-50 pm (during their normal business hours)asked spoke to Sheila Shular. And I was told that she refused to help me as she tired working since 7 am and all she want their normal business hours)asked spoke to Sheila Shular. And I was told that she refused to help me as she tired working since 7 am and all she wants to do is go home, she refused answer any of my questions and simply hung up in the middle of the conversation. I've never met more obnoxious representative than her! I recorded our conversation and willing to provide it to her superiors as Volvo employees is Volvo brand. I am amused how in this economy people like Sheila Shular can have a job! More

I have owned Volvos exclusively since 1997 and I am extremely happy with the service I receive from Suburban Volvo PB. I have always been impressed with the professionalism of the service staff (Frank extremely happy with the service I receive from Suburban Volvo PB. I have always been impressed with the professionalism of the service staff (Frank Hoydick in particular)and their concern for maintaining my vehicles in the best condition. I will always purchase from them with the confidence I will be treated fairly. More