Schumacher Volvo Cars of the Palm Beaches - Service Center

Great professionalism. Greeting by Mark was exceptional. Expected typical 'hello, welcome, blah, blah' but he was enthusiastic, truly made me feel coming to the dealer for s Greeting by Mark was exceptional. Expected typical 'hello, welcome, blah, blah' but he was enthusiastic, truly made me feel coming to the dealer for service was the right decision, listened to what was required, and moved forward. I expected the wait time to be much longer than the actual, in fact it was half the time expected. Explained the service and asked that I come back if any issues and the next time service was required. Very professional! More

I always receive exceptional service I always get treated with the highest level of professionalism. My service representative, Sheila Shular, is always very welcoming and completely kno I always get treated with the highest level of professionalism. My service representative, Sheila Shular, is always very welcoming and completely knowledgeable. I have confidence that my car is getting the best service possible according to the high standards of the Volvo brand. More

Courteous service, as usual! I never dread going to the dealer. Everyone is so professional. Waiting for the service to be completed is painless. The waiting area is well-stock I never dread going to the dealer. Everyone is so professional. Waiting for the service to be completed is painless. The waiting area is well-stocked with hot drinks and snacks along with TV, Wi-Fi, the day's newspaper, and new magazines. Whenever I have my car serviced, I think of the time spent there as a comfortable break from busy-ness. To top it off, my car is delivered back to me washed and vacuumed. More

Fast & Friendly Service Made my service appointment online which made no guesswork of what was needed or the costs involved. My service advisor, Shelia, was attentive to my Made my service appointment online which made no guesswork of what was needed or the costs involved. My service advisor, Shelia, was attentive to my vehicle's need and had my Shuttle car ready soon after my pulling in. Very little waiting from checking in, to being picked up by the shuttle driver. Very impressed!!! More

Very good experience Good experience - everything was explained to me and time it took was as expected. Personnel very friendly and helpful. Price was as quoted to me in Good experience - everything was explained to me and time it took was as expected. Personnel very friendly and helpful. Price was as quoted to me in the beginning. More

Eager to please My recent service visit was, as always an extremely pleasant experience. The staff at Schumacher Volvo go beyond the extra mile to satisfy their custo My recent service visit was, as always an extremely pleasant experience. The staff at Schumacher Volvo go beyond the extra mile to satisfy their customers. My car was so clean, after the initial warranty scheduled service, that I didn't immediately recognize it. Amazing! Prompt, courteous, and attentive service. What more could one ask for? More

Always a great experience I have lived down in palm beach county for the past five years and have been getting my car serviced here since the beginning. Being a young professi I have lived down in palm beach county for the past five years and have been getting my car serviced here since the beginning. Being a young professional with family that lives up north it is a reassuring feeling to know that I have a great service team that I know I can rely on. Thanks Sheila for always going above and beyond! More

Spectacular service, never a disappointment :) I've been an old customer of this Volvo dealership and watched it change hands. I must say this change has been for the good and I'm happy to be a par I've been an old customer of this Volvo dealership and watched it change hands. I must say this change has been for the good and I'm happy to be a part of it. Sheila is AMAZING. What a smile! She is so helpful and honest...please never leave!!! Cole, your driver, is a very safe and professional employee. Kind courteous and prompt. I apologize for not knowing their names, Alex is one!- but two of your mechanics in particular are awesome...they both went out of their way to help me understand issues and went above their duties to solve my car problems..THANK YOU!! All of you...I'll be back every time my Volvo (4 vehicles) fleet needs attention. More

Came in for a routine 37,000 mile check I am very pleased with my service, everyone was polite, efficient and great to work with. A good experience, your employer Sheila is a pleasure to wor I am very pleased with my service, everyone was polite, efficient and great to work with. A good experience, your employer Sheila is a pleasure to work with. More

Poor Service Department I came to Volvo of Palm Beach for purchasing a backup key for my Volvo XC 90. The first time I arrived on Jan. 18 2015 I was told they do not take wal I came to Volvo of Palm Beach for purchasing a backup key for my Volvo XC 90. The first time I arrived on Jan. 18 2015 I was told they do not take walk-ins for cutting keys I would have to make an appointment. At this location they don't schedule appointments after 3 pm during the week nor on Saturdays. How a service department carries those types of hours is beyond me. So complying I scheduled an appointment for the next time I could fitting that criteria from my job as a school teacher. Feb 26 at 3 pm, however meetings ran long at work that day and there was no way of me making it for 3 pm. I called and spoke to a service rep I informed that I would be running 30 minutes late, I was told that would not work and that I need to reschedule. I was then told that they can schedule a shuttle service to and from work and that all I need to do is schedule an appointment for a specific time. I made the appointment for Friday March 6 at 8 am. Upon arriving at 8 am the data entry started and at 8:15 I was informed that the one driver they have is out on a delivery and he wouldn't be back for 20 minutes; since it is now a first come first serve situation and that individuals had been able to arrive earlier and thus now I was going to be late for work. If I was told to come early that would have been very easy. Their solution to the problem, "Sir you can schedule another appointment!" At that point, I had enough of poor customer service and communication. I asked for the location of another dealership that I can go to and I was told "I would have to Google it, just like him. Since we are a franchise!" One rep that heard the rude remark did say the nearest was Gunther. The next day I went to Gunther Volvo, surprisingly they took appointments and service on Saturdays; and even worked till 6 pm during the week. In 15 minutes of being at Gunther I had accomplished more and received much better service than the 3 month lack of customer appreciation ordeal at Volvo of the Palm Beaches. More