Schumacher Volvo Cars of the Palm Beaches - Service Center

Alex, my Service Rep, is great!! In fact the whole Service Team is fabulous and fun! Great energy and attention to detail. Alex is my service Rep Service Team is fabulous and fun! Great energy and attention to detail. Alex is my service Rep More

My service experience at Schumacher Volvo of the Palm Beaches has been an excellent experience without exception. The staff is always professional and mechanics are competent and highly skilled. My ser Beaches has been an excellent experience without exception. The staff is always professional and mechanics are competent and highly skilled. My service writer, Erick Rivera, adds a new dimension to excellence in service. He keeps me informed every step of the repair and is very knowledgeable about the vehicles. He is an outstanding employee and Schumacher is fortunate to have someone of his caliber. More

Great experience I had an excellent service with Erick in the service department, he was friendly, kind, respectful, professionalism. I would recommend anyone who have I had an excellent service with Erick in the service department, he was friendly, kind, respectful, professionalism. I would recommend anyone who have Volvo go there and see Erick. More

Excellent first experience with the service department at Schumacher. They were thorough and offered a quick turn around time! I highly recommend Christian & Schumacher Volvo! Schumacher. They were thorough and offered a quick turn around time! I highly recommend Christian & Schumacher Volvo! More

Exemplary service the moment you arrive . Chris Pineda Assistant Service treats you like family . My XC40 recall was quick & car details looks like brand new ! Assistant Service treats you like family . My XC40 recall was quick & car details looks like brand new ! More

Polite, professional and efficient Our West Palm Beach Volvo dealership is staffed with friendly and professional people. Very courteous and helpful. The waiting area is neat and clea Our West Palm Beach Volvo dealership is staffed with friendly and professional people. Very courteous and helpful. The waiting area is neat and clean as a pin with comfortable chairs, a tv and coffee and tea.. Makes waiting while your car is serviced comfortable and pleasant. More

Extremely helpful and very thorough. I was confused about my warranties and he explained very clearly my warranty am I extended warranty. My service was fast and everything was explained I am very happy with my warranties and he explained very clearly my warranty am I extended warranty. My service was fast and everything was explained I am very happy with Eric Riviera thank you More

The Volvo representative in the Schumacher Service Department is Chris Pineda. He has been extremely helpful; he calls when my car is being serviced to keep me abreast of progress or any additional is Department is Chris Pineda. He has been extremely helpful; he calls when my car is being serviced to keep me abreast of progress or any additional issues that may arise during a service visit. He reviews invoices and answers any questions I might have. I recommend him without reservation. More

Poor communications I recently had my 2017 Volvo serviced at the West Palm Beach Location. The check in was done quickly, as I was already in their system and I had set u I recently had my 2017 Volvo serviced at the West Palm Beach Location. The check in was done quickly, as I was already in their system and I had set up the service appointment on line. I left my car overnight for some warranty repairs, a factory recall, and oil change. The following morning the service advisor sent me a picture of a severely worn front tire - dangerous - with the cords exposed. I requested an estimate of the repair/replacement costs. Over the next 3.5 hours, I called and texted him 4 times. I even left a message for the service manager, but never heard back. Finally I got a response, but had already ordered the tires/alignment from Firestone for that day (much cheaper price by the way). The service advisor was to show me why a door cover piece was not broken, as he initially demonstrated. However, when I picked up the vehicle, no one seemed to know about this. Driving away, the saw that the "NEED SERVICE" light was still on and the windshield sticker reminder for the next service hadn't been changed. Rather than go back to the dealership, I went on line to learn how to reset the service light indicator. To summarized, this service was sub par and in these times I would have expected a much better experience. The customer should not need to do an indicator warning reset. More

My service experience was efficient and easy. The waiting area was clean, easy to maintain distance and everyone I saw was wearing a mask. The problem was fixed as well as a recall I was unaware of but which area was clean, easy to maintain distance and everyone I saw was wearing a mask. The problem was fixed as well as a recall I was unaware of but which has made a huge difference in my satisfaction with the car! More