Schumacher Volkswagen of West Palm Beach - Service Center

My appointment was for next day and they accommodated me the same day. Jay the service advisor was top notch professional. the same day. Jay the service advisor was top notch professional. More

They provide great service. The staff is attentive and go out of their way to make you comfortable. I bought my car at this dealership and do all the service there. I would nev The staff is attentive and go out of their way to make you comfortable. I bought my car at this dealership and do all the service there. I would never think about going any place else. More

It was a great service experience! I dropped my vehicle off at 7:30am and was offered a Lyft ride to my house with a return Lyft ride promised on completion, I had excellent communicat I dropped my vehicle off at 7:30am and was offered a Lyft ride to my house with a return Lyft ride promised on completion, I had excellent communication with Paul Jones the service advisor who made the service experiece seamless and had my vehicle back by 11am. Kudos to them! It was great that a service appointment was not needed for my complimentary 2 year maintenance appointment, More

Trustworthy, customer-focused people who go above and beyond to ensure a good experience and meet your needs beyond to ensure a good experience and meet your needs More

I always have an excellent experience at Schumacher Volkswagen of West Palm Beach. The service advisors are very informative and always meet my expectations. Paul was very helpful and Ovik was extrem Volkswagen of West Palm Beach. The service advisors are very informative and always meet my expectations. Paul was very helpful and Ovik was extremely knowledgeable. Thank you to them and to the entire VW service team. More

excellent and friendly customer service, pleasant experience every service that I get every visit. I consider the member my family. experience every service that I get every visit. I consider the member my family. More

Donna is a great advisor and it is always a pleasure to work with her to keep my Volkswagens running great shape! work with her to keep my Volkswagens running great shape! More

I moved to Florida in the late spring of this year from New York City. I hadn't owned a vehicle for years. I needed a new battery during the summer. During my prior decades of car ownership, I have always New York City. I hadn't owned a vehicle for years. I needed a new battery during the summer. During my prior decades of car ownership, I have always preferred dealing with the dealer for my servicing needs. After some research, I chose to try Schumacher VW in West Palm Beach. One of the best decisions I've made since moving here. Jay Hersey demonstrated to me why this dealership has such an outstanding reputation. He is friendly and competent and PATIENT. All my questions were answered honestly and treated with respect. I also ended up doing the scheduled maintenance which we both decided probably hadn't been done by the prior owner. The price for everything was extremely competitive and competently done while I waited in a very comfortable customer lounge. Now, after a summer sitting in the hot Florida summer, I needed a new set of tires. Although there is a quality tire discount store near me, I waited for Jay Hersey to come back from vacation in order to discuss what I wanted with him. Not surprisingly, he was not only competitive on the tire price, he pointed out that doing an alignment on all 4 wheels made sense, especially considering the investment I was making in premium tires. I knew also that they would check the suspension, break pads, fluid levels, etc. as part of their service when installing the tires. I made an appointment for the next morning. Although, Jay offered me transportation back and forth to my home in Boynton Beach, I decided to wait in their customer lounge. The entire wait was only three hours which passed quickly due in part to conversation with a friendly customer who was also waiting for his car to be serviced. Finding an established company with an excellent record of customer satisfaction for all my needs has been my goal since moving to Florida. Schumacher Volkswagen in West Palm Beach has met that goal for all my automotive needs. More

Reese is THE MAN! Great customer service kept me updated on timing made sure I was taken care of and happy. He even made sure they detailed my car it was a nice touch. Great customer service kept me updated on timing made sure I was taken care of and happy. He even made sure they detailed my car it was a nice touch. Thanks! More

The express service was exactly what it was, Alex was top notch when it came to customer service, fast and efficient. notch when it came to customer service, fast and efficient. More