Schumacher Volkswagen of West Palm Beach - Service Center

Dealer took 3 attempts to replace defective headliner on 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out th 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out the third one. Finally decided only way to repair was to remove windshield. In doing this they scratched A-pillars and did a very sloppy caulk job. They had car 13 days. Never a call or apology from dealer. They truly are the most inept service department I have ever encountered. More

Schumacher VW has a very bad reputation. I have never purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going of purchased a vehicle from them however, their service department is deplorable! I brought in my 2008 Jetta in due to the airbag sensor light going off for the second time. I was told that they would have to keep my vehicle (brand new vehicle), and order another passenger-side seat because their was a malfunction and the entire seat had to be replaced. I had to continually contact Schumacher VW to find out what was going on with my car. They gave me a loaner, which was fine. The Jetta is manufactured in Mexico and the SARS outbreak hit at that time, and I was given one excuse after another regarding the long delay on my new seat. In short, Schumacher VW had my NEW Jetta for almost 3 MONTHS until they replaced the seat. I could never get a straight answer from the service manager, or anyone else. When I finally got my car back, it was in horrible condition. It was the middle of summer and my NEW Jetta sat on the car lot in the heat, rain and humidity. The car was given back to me dirty. All they did was give it a quick wash, and did not bother to wax and detail it. The rotors were "pitted" from rust. I was not even given an apology. I will NEVER deal with Schumacher EVER again! My Husband also had bad experiences with Schumacher. I love VW's, and they are good cars, but I would not buy or service a vehicle at Schumacher if they were the LAST dealership in Florida! More

Service dept. - does',t listen you as the costumer -they make you feel that your complaint is all in your head and not valid. They ten to argue and defend their opinions. My wike and i have been complain make you feel that your complaint is all in your head and not valid. They ten to argue and defend their opinions. My wike and i have been complaining about noises in front the car being loud and rough at times - not the smooth ride when we bought the car. We finally take it to a in-depended mechanic to have it evaluated and his conclusion was front drive transmission Went back to dealership and was told they not check it out because they thought else ways. I told them to call the mechanic and they refused to call him. So here I'm writing and wasting my time. More

This is from Oct 2006 and I had posted this on 1.8.org which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am gl which had ratings for US based VW/AUdi dealers. Unfortunately the Website got taken down. Looking at the recent reviews of this dealership, I am glad I haven't been back there in almost three years. They suck big time. I still wanted to post this and warn others about servicing your vehicle under warranty (outside warranty would be HELL) at Schumacher VW, West Palm Beach........ The driver side door handle on my passat was peeling off and i took it in. The service advisor mentioned that it would be replaced under warranty. One saturday afternoon, the car went in and when it came out, the job was a mess. There were MORE scratches on the handle than there were before besides the leather was sticking out from under the handle. The handle was not even fitted properly and i could look INTO the DOOR THROUGH the DOOR HANDLE. A very very shoddy job which stood out indicating how bad it was. Anyway the parts were reordered and i went into the wait mode again. In between, One of these days, i decided to clean up the car and here is what i noticed. There was a huge gap on the front passanger side door panel and the door towards the outer edge (where the physical lock is). It was big enough that i could actually look inside. My immediate thought was that this door panel was also removed.Shocked, i sent a email to service advisor expressing my dis-pleasure and the reason for opening it up. Long story short , dealer replaced the entire driver side door panel (took it from an existing car on the lot) as they were not comfortable (or competent) replacing the door handle only. As far as the passanger side door panel was concerned, i was told that the middle interior clip was broken and there was nothing they could do. What pissed me up was that the DAMAGE WAS ATTRIBUTED AS PRE-EXISTING. One of he SA told me that it was probably there when i took delivery of the car and i never noticed it. WTF. I have the car for almost a year and have cleaned/waxed in/out not to mention the delivery inspection i went through. During the time the car first went to this dealer for repair and the second time (4-5 weeks), it was in my garage most of the time and driven not more than 150 miles. Today morning, i checked the passanger side door panel and saw visible scratches on the bottom screws on the door panel. Earlier also on my first visit with this dealer (for creaks/groans), There were grease smudges on the passanger side door handle and the front passanger seat when i got it back. Then also the SA mentioned that it was PRE-EXISTING and they were not responsible. I am appalled at the callousness of the service at this VW dealership and just want to warn anyone in the area that if they ever take their car to this dealership, DO A MICROSCOPIC walk-thru of your car otherwise any mess they make WILL BE ATTRIBUTED TO A PRE-EXISTING condition and at your expense. Or better, take it elsewhere and save yourself a lot of grief. I have also filed a complaint with VWOA. More