Schumacher Volkswagen of West Palm Beach - Service Center

Great Service I purchased my vehicle at the Schumacher dealership in Novermber of 2015. I have since then moved to Tampa, FL. I have recently had some troubles, and I purchased my vehicle at the Schumacher dealership in Novermber of 2015. I have since then moved to Tampa, FL. I have recently had some troubles, and unfortunately the local dealerships in this area were not helpful or polite in my correspondence. When I contacted Schumacher, they were extremely informative and demonstrated genuine care and concern for the customer. I wa able to get the necessary repairs at their dealership. They were extremely accommodating to my travel situation and had my car fixed in less than 2 hours for a 3 hour job. Paperwork was prepared prior to my arrival. The staff was very friendly, competent, and efficient. I appreciate their world class service, and you would too! More

Doreen Preshlock @ VW is best service writer ever! Doreen Preshlock is one the most professional and knowledgeable service writers I've had the pleasure of dealing with. She handled all issues for my Doreen Preshlock is one the most professional and knowledgeable service writers I've had the pleasure of dealing with. She handled all issues for my beloved bug and now has provided great assistance with my new Subaru. Highly recommend Doreen and Schumacher! The only place to go! More

Doreen in service department is great! I first bought my car at the Northlake Schumacher and did not have the best experience with the sales department, but because of past experiences with I first bought my car at the Northlake Schumacher and did not have the best experience with the sales department, but because of past experiences with outside servicing on my older vehicle I decided to service it with the dealer only. This is where I met Doreen. I met her on probably my third service there and she took me right in when it was my appointment time, even though the automated system had booked my appointment at the other Schumacher. She was extremely friendly and helpful the entire time. She kept me updated on the progress and cost of everything before it was done which I found unusual but totally awesome! She was personable and professional and made the whole experience smooth. I now only book my service appointments with her and will travel a few extra miles to Okeechobee to get serviced through her. If anyone has had a bad experience with service here, I'd definitely ask for Doreen next time for a better one! 🙂 More

Service tech makes the difference! Unfortunately I've had several issues with my EOS. Fortunately, my experience at this dealership has been first rate. Doreen is the best! Efficient, Unfortunately I've had several issues with my EOS. Fortunately, my experience at this dealership has been first rate. Doreen is the best! Efficient, informative and prompt. She listened to me about the problems I was having, addressed my concerns and explained the process. More

Great and fairly fast Oil Change I've dealt with Doreen in the past and her customer service is second to none so I followed her to her new location. Quick and efficient! I've dealt with Doreen in the past and her customer service is second to none so I followed her to her new location. Quick and efficient! More

Worst and most expensive service in the motor trade. Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could chec Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could check out my car was 2 days after we had to leave. I was a Toyota driver for years and never had a problem with them. This VW Tiguan has had fuel injectors replaced twice and within 3 years I had to get the head cloth replaced. Front head lights have also had to be replaced. Its the last VW I will ever own. More

Beyond Great Service Department I write this positive review for service only, which is stellar in every respect. Rich is especially good. We will continue to service our VW at this I write this positive review for service only, which is stellar in every respect. Rich is especially good. We will continue to service our VW at this dealership because of him and the entire service staff. Just a few words about the rest of the dealership; The sales department here is not friendly and they clearly don't go out of their way. Just an example, when I asked about any special financing offers, I was told to "look it up on the Internet". I bought my car here only because the dealership is close to my home, and I'm sure that location is what sells cars here, not the sales staff. One exception; a lovely lady greeter who was friendly and did go out of her way to be nice. More

Not a worry Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to k Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to keep vacation plans; no problem. More

I am extremely happy with your dealership, the purchase and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to mana and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to managers and service staff, Kudos to you and your company very nice to deal with a honest and reputable company and so glad that i looked on the internet that day because almost bought a Kia but sort of thought they were lying to me and sure enough when I came to your dealership and was lucky enough to have Paul be my salesman drove off your lot within a hour and half. and have been happy with this purchase from that day. So thank you Schumacher, owners, staff you can be proud of yourselves. thank you Pearl Gaughan More

On leaving work late on Sun. evening I noted a light on the dash board was on. checking the service manual found it was the check engine light, also noted a wrench symbol that said service. On Mon. a.m. I the dash board was on. checking the service manual found it was the check engine light, also noted a wrench symbol that said service. On Mon. a.m. I called the service department to inquire as to whether it was safe to drive as I was going away for a few days. I spoke with a gentleman named Pat and he advised I bring the car in for a check before I went away. On arriving at Schumacher I met Drew who stated there was no one there by the name of Pat, that there was a Pat at Northlake. I informed him I really didn't want to drive to Northlake he stated he could help and would get me in for service at Okeechobee but that it would be several hours. As I was headed out on a mini vacation I didn't really want to wait several hours and asked if there was a rental car available. He stated that as my car was under warranty they would give me a loaner, which was awesome. He stated he would call me Tues and let me know what they found. He called as promised and stated my car wouldn't be ready until Thurs as they had to order the part that was defective. He actually called late Wed. and said the car was ready, I was still out of town and informed him I probably couldn't get my car till Sat. which he said was not a problem. I actually picked it up Thurs. am, good as new and with a fresh wash. Drew was very pleasant to work with and the service was great. Thanks More