Schumacher Volkswagen of West Palm Beach - Service Center

From arrival to completion of service all was excellent ' The greeter is polite and pleasant. Vince was informed and thorough in determining my warranty service. Honestly, I have nothing more to say. Blah bl The greeter is polite and pleasant. Vince was informed and thorough in determining my warranty service. Honestly, I have nothing more to say. Blah blah More

New front tires Didn't have an appointment and was pressed for time. Service advisor and mechanic worked with me to get best deal and wait time was minimal. Didn't have an appointment and was pressed for time. Service advisor and mechanic worked with me to get best deal and wait time was minimal. More

Good Service This particular location seems to be larger, therefore, more service appointments are open. My service advisor was fantastic and very quick, however, This particular location seems to be larger, therefore, more service appointments are open. My service advisor was fantastic and very quick, however, I never got a response after mail was sent in the letter showing I was due for a free tire rotation, never reimbursed. More

The best VW service people around! They have such friendly, patient and helpful people! Not only was the problem identified and fixed, it was done in super fast time. Thank you, Jose a They have such friendly, patient and helpful people! Not only was the problem identified and fixed, it was done in super fast time. Thank you, Jose and crew! More

Experience The Absolute Best Customer Service! Always very friendly, discusses my needs, and resolves any Service related problem. Always has a Loaner car av The Absolute Best Customer Service! Always very friendly, discusses my needs, and resolves any Service related problem. Always has a Loaner car available and ready for me. P.F. More

I drive all the way from Lakewood because of Drew very good guy also everyone in the dealership is very friendly and polite dealership is very clean guy also everyone in the dealership is very friendly and polite dealership is very clean More

Schumacher experience On time with appointment. ..great comunicato on with customers...comfortable waiting area....good coffee. ..good service advisor. Since I purchased th On time with appointment. ..great comunicato on with customers...comfortable waiting area....good coffee. ..good service advisor. Since I purchased this car from 2 hrs. away this means everything and with no regrets. More

Service My car was ready as promised. And car was wash.and vacuum. I would recommend this dealership to other vw. drivers throughout the south Florida area. My car was ready as promised. And car was wash.and vacuum. I would recommend this dealership to other vw. drivers throughout the south Florida area. More

Stellar customer advisor and service I have owned multiple VW vehicles, from dealerships in both ny & s. Fl. I have finally found a 'vw home' @ schmacher vw in wpb due to the outstanding I have owned multiple VW vehicles, from dealerships in both ny & s. Fl. I have finally found a 'vw home' @ schmacher vw in wpb due to the outstanding professionalism of Doreen Preshlock, who, unfailingly makes any service visit a efficient and easy process. Although northlake service center is closer for me, I go out of my way to go to wpb, just to have my car & time placed in Doreens's. I recommend her without hesitation! More

#1 In Customer Service!!! I have owned many new cars and dealt with many dealerships and service departments, but Doreen Preshlock of Shumacher is by far the best Service Mana I have owned many new cars and dealt with many dealerships and service departments, but Doreen Preshlock of Shumacher is by far the best Service Manager I've ever dealt with in my 30 years of getting vehicles serviced all over the United States. As like most people, I usually dread making a trip to the Service Department, even for items covered under warranty, but Doreen greats you with a smile and gives you the VIP Service every time and is a joy to know and work with, that you even look forward to getting your vehicle serviced! Doreen recently switched dealerships and my loyalty to her has My Service Manager has made me switch dealerships too and I have to drive a little further, but she makes it worthwhile! Shumacher is Lucky to have her as their Best Employee! Gary and Rosa Simpson Jupiter, FL More