Schumacher Volkswagen of West Palm Beach - Service Center

Amazing experience with Donna and other staff It was easy setting up an appointment and all of my issues were addressed in under a few hours. Donna was thorough with her explanations throughout th It was easy setting up an appointment and all of my issues were addressed in under a few hours. Donna was thorough with her explanations throughout the time my car was in and called every hour to update me. It was so efficient and detailed that all my decisions were easy to make. She made the appointment headache free and I had no issues. I will always ask for her when I go back because she is extremely friendly, knowledgeable, and professional and I highly recommend her. Thanks Donna and also the techs that worked on my CC. My issues were not super straightforward and they made them so simple to fix! More

From arrival to completion of service all was excellent ' The greeter is polite and pleasant. Vince was informed and thorough in determining my warranty service. Honestly, I have nothing more to say. Blah bl The greeter is polite and pleasant. Vince was informed and thorough in determining my warranty service. Honestly, I have nothing more to say. Blah blah More

New front tires Didn't have an appointment and was pressed for time. Service advisor and mechanic worked with me to get best deal and wait time was minimal. Didn't have an appointment and was pressed for time. Service advisor and mechanic worked with me to get best deal and wait time was minimal. More

Good Service This particular location seems to be larger, therefore, more service appointments are open. My service advisor was fantastic and very quick, however, This particular location seems to be larger, therefore, more service appointments are open. My service advisor was fantastic and very quick, however, I never got a response after mail was sent in the letter showing I was due for a free tire rotation, never reimbursed. More

The best VW service people around! They have such friendly, patient and helpful people! Not only was the problem identified and fixed, it was done in super fast time. Thank you, Jose a They have such friendly, patient and helpful people! Not only was the problem identified and fixed, it was done in super fast time. Thank you, Jose and crew! More

Experience The Absolute Best Customer Service! Always very friendly, discusses my needs, and resolves any Service related problem. Always has a Loaner car av The Absolute Best Customer Service! Always very friendly, discusses my needs, and resolves any Service related problem. Always has a Loaner car available and ready for me. P.F. More

I drive all the way from Lakewood because of Drew very good guy also everyone in the dealership is very friendly and polite dealership is very clean guy also everyone in the dealership is very friendly and polite dealership is very clean More

Schumacher experience On time with appointment. ..great comunicato on with customers...comfortable waiting area....good coffee. ..good service advisor. Since I purchased th On time with appointment. ..great comunicato on with customers...comfortable waiting area....good coffee. ..good service advisor. Since I purchased this car from 2 hrs. away this means everything and with no regrets. More

Service My car was ready as promised. And car was wash.and vacuum. I would recommend this dealership to other vw. drivers throughout the south Florida area. My car was ready as promised. And car was wash.and vacuum. I would recommend this dealership to other vw. drivers throughout the south Florida area. More

Stellar customer advisor and service I have owned multiple VW vehicles, from dealerships in both ny & s. Fl. I have finally found a 'vw home' @ schmacher vw in wpb due to the outstanding I have owned multiple VW vehicles, from dealerships in both ny & s. Fl. I have finally found a 'vw home' @ schmacher vw in wpb due to the outstanding professionalism of Doreen Preshlock, who, unfailingly makes any service visit a efficient and easy process. Although northlake service center is closer for me, I go out of my way to go to wpb, just to have my car & time placed in Doreens's. I recommend her without hesitation! More