Schumacher Volkswagen of West Palm Beach

In March this year, I leased a 2013 Passat and have been extremely pleased with customer service, friendliness of the salesman (Nick) and financing. I returned on August 1st with my son, whose vehicle was extremely pleased with customer service, friendliness of the salesman (Nick) and financing. I returned on August 1st with my son, whose vehicle was ready to trade in. He fell in love with the 2013 Beetle, so it is now part of our VW family too! Nick was very accommodating, courteous and went above and beyond when he was working with us. Also, the financing of the Beetle went smoothly and in record time. Thank you so much for always being there for your customers!!! I recommend Schumacher VW to all my friends and always tell them to "Go see Nick"!!! Brenda P. Masterman More

I had a battery problem and had service done, great experience, very easy and fast, gave me a loaner car. Friendly people, told me when I need to come back again, great experience! experience, very easy and fast, gave me a loaner car. Friendly people, told me when I need to come back again, great experience! More

Dealer took 3 attempts to replace defective headliner on 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out th 2012 Passat. Tried to pass off a dirty and damaged/creased headliner on first attempt. They Ben the second one again, and accidentally threw out the third one. Finally decided only way to repair was to remove windshield. In doing this they scratched A-pillars and did a very sloppy caulk job. They had car 13 days. Never a call or apology from dealer. They truly are the most inept service department I have ever encountered. More

I leased my VW from Gunther, but Shumacher is closer to home, so I called to schedule a service appointment. The three girls that work in that department are very rude and their service manager is obvious home, so I called to schedule a service appointment. The three girls that work in that department are very rude and their service manager is obviously okay with that, because I gave her a couple of days to return my call and she never has. I ended up going back to Gunther for service. A few months later, I received a Schumacher flyer in the mail, offering a great deal on a trade-in for MY vehicle (and two other models). I was stupid enough to think their sales department would be any better than service and went in to enquire. I got spotted immediately (with the flyer in hand) and gave my information to a warm and friendly sales girl. She set me up to meet with Corey McKinney, who wanted to take his time finding me a vehicle on his lot. I really just wanted to know where I stood with mileage and the value on my present vehicle FIRST. He obliged, by inspecting the vehicle...then he asked me to sign an intent to purchase and said that he also needed my credit card (to show his manager that I was talking business). Sounded like fluff to me, and harmless, so I obliged. It only took me a couple minutes to notice Corey standing in the hallway...more to the point...hiding around the corner, but in clear sight if you're taking advantage of the glass and mirrors that are everywhere. He was there for 15 minutes before I was confident he was just watching me. The second I stood from my chair, he came rushing back to tell me about the conversation he just had with his manager. I didn't have time for his lies, so I got my card and left. Maroone is now Auto Nation and I take my vehicle there for service now, because it's close, but I think I'll go back to Gunther if I decide to stay VW when my lease is up. More

Bought a used BMW with 12600 miles only to discover afterwards that there was a lien on the car that the dealer never told me about.The dealership asked me to pay over the agreed upon price to cover th afterwards that there was a lien on the car that the dealer never told me about.The dealership asked me to pay over the agreed upon price to cover the registration fees and that I will get a refund. Received a refund less than what the dealership owed me and when I put the check in the bank it bounced so I had to pay an extra fee to my bank because of the returned check... I went back to the dealership and had to spend one hour an a half explaining over and over again from one to another the problem... in the end I was so disappointed with the entire handling of this issue that I intentionally left the difference the dealer owed me as a pocket money for the employee who was bargaining with me... I will never, ever go back to this dealership... More

The salespeople and their managers will go to any length to rip you off. They will outright lie to your face. They will just make up stories about certain charges being 'the law' when the only 'law' they ar to rip you off. They will outright lie to your face. They will just make up stories about certain charges being 'the law' when the only 'law' they are is Chuck Schumacher's law of trying to rip off customers. More

I bought a new 2012 VW Passat from Schoemacher and the deal for my trade and price on the new car was by far the best of any other dealer. I have had the car serviced once and the service department could deal for my trade and price on the new car was by far the best of any other dealer. I have had the car serviced once and the service department could not of been nicer. I really like the new Passat, and I normally do not write reviews but this dealership is number 1 to me. Patrick More

We just purchased a new VW from Schumacher - our first experience with this dealership. As they say, first impressions matter. And the person we dealt with left a great first impression with us. The exper experience with this dealership. As they say, first impressions matter. And the person we dealt with left a great first impression with us. The experience could not have been any better. He was very friendly, listened to our wishes, and - most importantly - was not pushy. We were undecided between two different models when we walked through the doors. He offered test drives with both and at no point did he try to sell us the more (albeit only more slightly) expensive of the two. We came back the next day with our minds made up, did the numbers and drove home in a new car. Financing and trade-in went smoothly. Let's hope the service experiences down the road will be just as pleasant. More

My BIGGEST dream become a nightmare !! After 7 months I stll don't have my wheel lock and they don't even pick up the phone for basic appointments. Costumer service STINKS!!! Stay away from Schumache stll don't have my wheel lock and they don't even pick up the phone for basic appointments. Costumer service STINKS!!! Stay away from Schumacher dealership @ west palm beach. Do it for your peace of mind and your wallet! More

Dealt with Schumacher VW a couple of times in the past and decided to buy my new car from them. When the original salesmen moved out-of-state it felt like every employee there was helping to get my backor and decided to buy my new car from them. When the original salesmen moved out-of-state it felt like every employee there was helping to get my backordered accessories. Service wise - I had a MIL come on one evening - took the car in the next morning and I had my car back before noon (even though their systems showed that they would not be able to get to the car until the next day). More