Schumacher Volkswagen of West Palm Beach

Where to start? 1st Contact was Rob in Sales. Test Where to start? 1st Contact was Rob in Sales. Test drove TDI Sedan (amazing car!). Rob was OK, friendly, pretty knowledgeable. Rob knew I was drivin Where to start? 1st Contact was Rob in Sales. Test drove TDI Sedan (amazing car!). Rob was OK, friendly, pretty knowledgeable. Rob knew I was driving a Murano SUV, but he failed to tell me the TDI was available as a Wagon (VW says Wagen! LOL!), so -10 points, it required ANOTHER trip to them the next week (40 min drive each way) to look at it. Next Saturday (we both work) I called Rob and got the machine on both numbers. No dealership number on the Card (DUH!), had to look it up. (-2 Points) No Reply to messages. (-10 Points) Called dealer, got clueless guy who told me Rob was off for the weekend (no name, but was just not very friendly, I got the impression when he heard it was "Rob's Deal" he just wasn't interested). Said I could Test drive the TDI Wagen Sunday. 2nd Visit, not so smooth. Arrived about 2:30 PM. Walked in and NO one greeted us. We wandered for two or three mins, finally William Farmer, Sales Manager, approached us and asked if he could help us. We told him we were Rob's, but needed to test drive the Wagen. He looked around and said he was sorry but they were VERY busy and we'd have to wait. Got us water. (+ 1 Point) He went back to his office and left us sitting. (BTW - VERY busy meant TWO, yes, TWO customers in the Dealership!) I felt SO cared for. After ten mins he got a Sales guy from the HUMMER side to ferry us out to a secondary lot (had to DRIVE to it!) to look at their three wagens (all Black & Grey - we live in FL, that's NOT an option unless you like ovens). This guy didn't even know what the models were, kept taking us to the wrong models, WE had to show HIM the cars. No test drive offered. As soon as we indicated Black wasn't on our list, we were treated like a PROBLEM, not a customer. Back in the dealership, William looked up if he could get Red or Blue with the options we wanted. The whole time he kept telling us with his MOUTH that they'd take care of us, but his BODY language and attitude said we were just a bother. Very unfriendly and standoffish. NEVER did he offer to tell us about the car, offer a Test drive, or find us someone who knew ANYTHING. In the over TWO HOURS we spend in the dealership I saw him smile ONCE , when a joke was told and he HAD to socially. Hummer Guy (didn't get his name) came back with two sheets on cars (Red and White). White had NAV (which I wanted) and Sunroof (NOT wanted), Red was perfect, but no NAV. He kept telling us how HARD these were to get (code for "I sure ain't dealing none on price, ya'll"). Ummm, can you say 10 keystrokes on the computer? LOL! We left to ponder, drove almost home, decided on the Red and went back. 3rd Visit - REALLY not so great! When we came back, William got us Donna. Donna was a very friendly, old school sales person. Nice, but smoooooth. STILL no test drive offered. We sat down to "work the numbers". Took FOREVER. She kept leaving us to do things. While I paced around, I found William (the Sale MANAGER!) slouched on the couch in the waiting area WATCHING TV! This from a guy who is SO busy he can't discuss the car with us. UNBELIEVABLE! My guess is it’s below him to know, that’s what Sales people are for, at least that’s the attitude I got from him. We negotiated a price of $500 off the new, $14K on the trade. She shows us the contract and there's this little $659 Dealer fee (read PROFIT) that was NOT up for discussion. Leaves to check the trade. She came back from the "evail" on my trade (Fully Loaded, clean, NO problems, 52K over 4 yrs) which is selling for $18-20K locally, and offered us $1500 LESS as the best deal they could make. THAT PUT THE PRICE AT, GET THIS: MSRP, PLUS $659, AND MY CAR THEY STEAL FOR $13K !!!! My wife & I rose as one (not planned) and left. OUTRAGEOUS! (4:40 PM, over two hours of my life gone) Oh- and Mr William Farmer? Refused eye contact while we stormed out. Of course, they both called the next day and "apologized”, and "Oh I'm sorry for the misunderstanding" and "Well, talking with the PROPER appraiser, we can probably do a thousand more" and GET THIS - "That's not the way we like to do business ..." RIGHT! Ahhh, that IS the way you do business!!! You DID it that way you idiot! For the record - Called another dealer (Vista Motors - Pompano, FL), spend less than 15 Mins on the phone, got the SAME car for OVER $2000 less, no muss, no fuss, sight unseen. (Yes, I was STILL giving away my trade, but it was MY decision, not some made up fee). David Petrie at Vista is the BEST! Got the car in two days (Farmer told me 5), and was VERY helpful, and as friendly as they come. You go to Schumacher, be ready to be only a number. TERRIBLE customer service, they’re all about the money, you’re a bother. William Farmer would work for me for two days, then he’d BOUNCE as I threw him out my door. He should seek his career far from people, like on an oil platform in the Bering Sea. More