Schumacher Volkswagen of West Palm Beach

Service tech makes the difference! Unfortunately I've had several issues with my EOS. Fortunately, my experience at this dealership has been first rate. Doreen is the best! Efficient, Unfortunately I've had several issues with my EOS. Fortunately, my experience at this dealership has been first rate. Doreen is the best! Efficient, informative and prompt. She listened to me about the problems I was having, addressed my concerns and explained the process. More

Great and fairly fast Oil Change I've dealt with Doreen in the past and her customer service is second to none so I followed her to her new location. Quick and efficient! I've dealt with Doreen in the past and her customer service is second to none so I followed her to her new location. Quick and efficient! More

Poor car buying experience. Sold me a new car with a battery that lasted only one day when I specifically told them to check the battery. They did replace. The front end was or Sold me a new car with a battery that lasted only one day when I specifically told them to check the battery. They did replace. The front end was or of alignment and the morons in service department could never fix, took it to Weber and they fixed first try. Car also had scratches in paint that I told would be fixed but all they did was dab a little touch up paint on and didn't even try and buff out, bunch of lazy good for nothing's at this dealership. Take my advice and shop any other place but these clowns. More

Worst and most expensive service in the motor trade. Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could chec Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could check out my car was 2 days after we had to leave. I was a Toyota driver for years and never had a problem with them. This VW Tiguan has had fuel injectors replaced twice and within 3 years I had to get the head cloth replaced. Front head lights have also had to be replaced. Its the last VW I will ever own. More

Would not recommend After talking to a salesman for over a week about 2 stated certified used cars I was interested in, I woke up my teenage son at 7 am on Sat. to drive After talking to a salesman for over a week about 2 stated certified used cars I was interested in, I woke up my teenage son at 7 am on Sat. to drive 3 hours to buy one of these cars. At 11 am, I received an email stating both cars where sold on THURSDAY! I called the man and then he corrected himself and said the one certified car was still available (of course the more expensive one - sounds like a little bait and switch?). I drove directly to the dealership. We negotiated a price and then at closing, it was discovered by me reviewing the 24 months/24k warranty, it was not included. This was told to me by 2 salesman throughout the process that it was included, but not all of a sudden "human error" it was NOT! Left a bad crooked taste in my mouth and my son and I left the dealership with no car. More

Beyond Great Service Department I write this positive review for service only, which is stellar in every respect. Rich is especially good. We will continue to service our VW at this I write this positive review for service only, which is stellar in every respect. Rich is especially good. We will continue to service our VW at this dealership because of him and the entire service staff. Just a few words about the rest of the dealership; The sales department here is not friendly and they clearly don't go out of their way. Just an example, when I asked about any special financing offers, I was told to "look it up on the Internet". I bought my car here only because the dealership is close to my home, and I'm sure that location is what sells cars here, not the sales staff. One exception; a lovely lady greeter who was friendly and did go out of her way to be nice. More

Apple Family Room Specialist I was not considering a new car during my lease but after Gerson helped me to the best of his ability, I renewed my lease and drove away in my new Bee I was not considering a new car during my lease but after Gerson helped me to the best of his ability, I renewed my lease and drove away in my new Beetle. I couldn't thank him enough and appreciate everything he and the Schumacher team did to give me a great experience. More

Not a worry Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to k Drove into service department w/lease vehicle issue. Service manager analyzed problem & scheduled appointment. Received loaner vehicle & was able to keep vacation plans; no problem. More

Donna Skoda is the reason why I have returned time and time again to Schumacher Volkswagen. I just got my 5th VW Jetta from her! Donna makes getting a new car easy and is dedicated to her customers. I hav time again to Schumacher Volkswagen. I just got my 5th VW Jetta from her! Donna makes getting a new car easy and is dedicated to her customers. I have referred many people to her over the years. More

I am extremely happy with your dealership, the purchase and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to mana and recent service was a pleasurable experience and would recommend you to all friends & family. Very honest and courteous staff from shuttle to managers and service staff, Kudos to you and your company very nice to deal with a honest and reputable company and so glad that i looked on the internet that day because almost bought a Kia but sort of thought they were lying to me and sure enough when I came to your dealership and was lucky enough to have Paul be my salesman drove off your lot within a hour and half. and have been happy with this purchase from that day. So thank you Schumacher, owners, staff you can be proud of yourselves. thank you Pearl Gaughan More