Schumacher Volkswagen of West Palm Beach

Stellar customer advisor and service I have owned multiple VW vehicles, from dealerships in both ny & s. Fl. I have finally found a 'vw home' @ schmacher vw in wpb due to the outstanding I have owned multiple VW vehicles, from dealerships in both ny & s. Fl. I have finally found a 'vw home' @ schmacher vw in wpb due to the outstanding professionalism of Doreen Preshlock, who, unfailingly makes any service visit a efficient and easy process. Although northlake service center is closer for me, I go out of my way to go to wpb, just to have my car & time placed in Doreens's. I recommend her without hesitation! More

#1 In Customer Service!!! I have owned many new cars and dealt with many dealerships and service departments, but Doreen Preshlock of Shumacher is by far the best Service Mana I have owned many new cars and dealt with many dealerships and service departments, but Doreen Preshlock of Shumacher is by far the best Service Manager I've ever dealt with in my 30 years of getting vehicles serviced all over the United States. As like most people, I usually dread making a trip to the Service Department, even for items covered under warranty, but Doreen greats you with a smile and gives you the VIP Service every time and is a joy to know and work with, that you even look forward to getting your vehicle serviced! Doreen recently switched dealerships and my loyalty to her has My Service Manager has made me switch dealerships too and I have to drive a little further, but she makes it worthwhile! Shumacher is Lucky to have her as their Best Employee! Gary and Rosa Simpson Jupiter, FL More

Great Service I purchased my vehicle at the Schumacher dealership in Novermber of 2015. I have since then moved to Tampa, FL. I have recently had some troubles, and I purchased my vehicle at the Schumacher dealership in Novermber of 2015. I have since then moved to Tampa, FL. I have recently had some troubles, and unfortunately the local dealerships in this area were not helpful or polite in my correspondence. When I contacted Schumacher, they were extremely informative and demonstrated genuine care and concern for the customer. I wa able to get the necessary repairs at their dealership. They were extremely accommodating to my travel situation and had my car fixed in less than 2 hours for a 3 hour job. Paperwork was prepared prior to my arrival. The staff was very friendly, competent, and efficient. I appreciate their world class service, and you would too! More

Doreen Preshlock @ VW is best service writer ever! Doreen Preshlock is one the most professional and knowledgeable service writers I've had the pleasure of dealing with. She handled all issues for my Doreen Preshlock is one the most professional and knowledgeable service writers I've had the pleasure of dealing with. She handled all issues for my beloved bug and now has provided great assistance with my new Subaru. Highly recommend Doreen and Schumacher! The only place to go! More

Doreen in service department is great! I first bought my car at the Northlake Schumacher and did not have the best experience with the sales department, but because of past experiences with I first bought my car at the Northlake Schumacher and did not have the best experience with the sales department, but because of past experiences with outside servicing on my older vehicle I decided to service it with the dealer only. This is where I met Doreen. I met her on probably my third service there and she took me right in when it was my appointment time, even though the automated system had booked my appointment at the other Schumacher. She was extremely friendly and helpful the entire time. She kept me updated on the progress and cost of everything before it was done which I found unusual but totally awesome! She was personable and professional and made the whole experience smooth. I now only book my service appointments with her and will travel a few extra miles to Okeechobee to get serviced through her. If anyone has had a bad experience with service here, I'd definitely ask for Doreen next time for a better one! 🙂 More

Service tech makes the difference! Unfortunately I've had several issues with my EOS. Fortunately, my experience at this dealership has been first rate. Doreen is the best! Efficient, Unfortunately I've had several issues with my EOS. Fortunately, my experience at this dealership has been first rate. Doreen is the best! Efficient, informative and prompt. She listened to me about the problems I was having, addressed my concerns and explained the process. More

Great and fairly fast Oil Change I've dealt with Doreen in the past and her customer service is second to none so I followed her to her new location. Quick and efficient! I've dealt with Doreen in the past and her customer service is second to none so I followed her to her new location. Quick and efficient! More

Poor car buying experience. Sold me a new car with a battery that lasted only one day when I specifically told them to check the battery. They did replace. The front end was or Sold me a new car with a battery that lasted only one day when I specifically told them to check the battery. They did replace. The front end was or of alignment and the morons in service department could never fix, took it to Weber and they fixed first try. Car also had scratches in paint that I told would be fixed but all they did was dab a little touch up paint on and didn't even try and buff out, bunch of lazy good for nothing's at this dealership. Take my advice and shop any other place but these clowns. More

Worst and most expensive service in the motor trade. Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could chec Before going on a 4000 mile road trip I tried for a week to contact my service rep. When I eventually got hold of him the earliest day they could check out my car was 2 days after we had to leave. I was a Toyota driver for years and never had a problem with them. This VW Tiguan has had fuel injectors replaced twice and within 3 years I had to get the head cloth replaced. Front head lights have also had to be replaced. Its the last VW I will ever own. More

Would not recommend After talking to a salesman for over a week about 2 stated certified used cars I was interested in, I woke up my teenage son at 7 am on Sat. to drive After talking to a salesman for over a week about 2 stated certified used cars I was interested in, I woke up my teenage son at 7 am on Sat. to drive 3 hours to buy one of these cars. At 11 am, I received an email stating both cars where sold on THURSDAY! I called the man and then he corrected himself and said the one certified car was still available (of course the more expensive one - sounds like a little bait and switch?). I drove directly to the dealership. We negotiated a price and then at closing, it was discovered by me reviewing the 24 months/24k warranty, it was not included. This was told to me by 2 salesman throughout the process that it was included, but not all of a sudden "human error" it was NOT! Left a bad crooked taste in my mouth and my son and I left the dealership with no car. More