Schumacher Volkswagen of West Palm Beach

WARNING! GO TO ANY OTHER DEALER avoid Schumacher dealers at any cost! They've called and harassed me at least 10 times to trade in 2015 Passat for a newer one and get "a better deal", but sadly not only my paym any cost! They've called and harassed me at least 10 times to trade in 2015 Passat for a newer one and get "a better deal", but sadly not only my payments are Higher! But a few weeks later they've returned my trade without giving me any credit or discount as the falsely promised. Now, i am stuck an extra car, and and extra payments, an extra insurance without any alternatives. This is unfair and unjust! This kind of snaky and fishy behavior must be stop once for all. I was ridiculed and insulted by their managers " Kent McClure and Sal del Greco" and their shady sales crew "Richard Gardner". Before the sale I was called SIR, now " whenever I called to get a status they asked me "what do you want"? I am totally disgusted by this company bad customer services and I am demanding for the President CHUCK SCHUMACHER to investigate and resolve this matter as soon as possible, first by apologizing for these abuses and mistreatment from their staff and by giving me the full credit that I was promised without any trickery. (Not a penny more, not a penny less) PS: I don't need another car, but just give me my credit or discount for my trade for as promised! More

Great Service This dealer offered a great service and willingness to negotiate the best price for the client. I would absolutely recommend this dealer to any client This dealer offered a great service and willingness to negotiate the best price for the client. I would absolutely recommend this dealer to any client. It was a great experience, I am decided to continue having VW in the future. More

Jetta I normally do not fill out reviews, but the customer service Ted provided me was pristine. Ted was very pleasant to work with as well as understanding I normally do not fill out reviews, but the customer service Ted provided me was pristine. Ted was very pleasant to work with as well as understanding when it came to sticking within my price range. Ted even took his time to show me the ins and outs of my newly purchased car, even though it was closing time. I HIGHLY recommend Ted! My only complaint was the unprofessionalism when it came time to sign my lease paperwork with the financial manager. I felt super rushed, granted it was closing time (Sunday @5pm), but still! I would completely understand if I was wandering aimlessly around the dealership wasting time. This was not the case, as a "buying" customer I should have deserved more respect from this particular individual. Especially since I had to drive to the dealership the following day to resign/initial paperwork because he (not Ted) did it incorrectly. The resigning could have been completely prevented if he hadn't been rushing me in the first place. I appear to be young, but every customer should be treated the same whether they are leasing a Jetta or buying a Maserati! Luckily, Ted's exceptional customer service has made up for the careless mistakes made by others. More

Positive sxperience I found my salesman, Scott, to be informative and helpful. He did not try to pressure me into anything, As a senior citizen on a limited budget, finan I found my salesman, Scott, to be informative and helpful. He did not try to pressure me into anything, As a senior citizen on a limited budget, financial terms were very important. Scott, and the dealership was very understanding and helpful while discussing finances and I was able to favorable terms for my lease. Everyone is so nice, it seems a shame I'll only have to visit service once a year!. More

Excellent customer service Mr. Ochoa was very professional and helpful with the purchase of our car. He assisted in taking care of a few pending issues and we were very happy w Mr. Ochoa was very professional and helpful with the purchase of our car. He assisted in taking care of a few pending issues and we were very happy with the service. More

Best custumer service ever! I'm an international student, and i knew it's not going to be easy to get a car in the US without a social securty number, but i got to the right plac I'm an international student, and i knew it's not going to be easy to get a car in the US without a social securty number, but i got to the right place! Amazing team, especially Alex, who helped me with every step, and made this purches easier. It was an unusual experience. I didn't think that there were such nice peaple left in the world, that wants to help you! More

Great customer service and very efficient! My experience with Alejandro was amazing! The process was very fast and he displayed spectacular customer service! I went in just to inquire regarding My experience with Alejandro was amazing! The process was very fast and he displayed spectacular customer service! I went in just to inquire regarding the car and returned the following week with all of my required documents. Unbeknownst to me, I shockingly drove out of the dealership that exact day with my brand new car!! He made the process very easy and stress-free. I highly recommend Mr Ochoa! More

Amazing experience with Donna and other staff It was easy setting up an appointment and all of my issues were addressed in under a few hours. Donna was thorough with her explanations throughout th It was easy setting up an appointment and all of my issues were addressed in under a few hours. Donna was thorough with her explanations throughout the time my car was in and called every hour to update me. It was so efficient and detailed that all my decisions were easy to make. She made the appointment headache free and I had no issues. I will always ask for her when I go back because she is extremely friendly, knowledgeable, and professional and I highly recommend her. Thanks Donna and also the techs that worked on my CC. My issues were not super straightforward and they made them so simple to fix! More

5 Star Purchase Experience I stopped to view a used SUV that I saw online and upon arrival met Alex, who was immediately helpful! I knew right away the car I came in to see was I stopped to view a used SUV that I saw online and upon arrival met Alex, who was immediately helpful! I knew right away the car I came in to see was not "the one" and Alex was honest with me, actually encouraging me not to purchase that car! Can you believe, a car salesman who tells you a car on his lot is not the right fit for you?! After hearing what I was looking for, he showed me a 2017 Jetta that was exactly what I was looking for and I ended up buying it. He was honest and knowledgeable every step of the way, , and addressing each and every concern I had about the vehicle. I then worked with in the finance department who was super friendly and helpful. He was able to beat the interest rate offered by my bank and helped me through the process of getting an extended warranty. I absolutely love my new car, I feel I got a good deal AND I got treated like a king throughout the process - what a great experience! More

Great stress free experience Seth was wonderful with everything! I went in originally wanting a Jetta as I believed it would be more in my price range and left with a Passat which Seth was wonderful with everything! I went in originally wanting a Jetta as I believed it would be more in my price range and left with a Passat which was even better. I don't feel like I got taken advantage of and he was awesome with negotiating a deal that fit my needs. He was friendly and knowledgeable and not pushy. I'm in love with my new car and highly recommend Seth! More