Schumacher Volkswagen of West Palm Beach

We leased a new VW Tiguan and never got a it.Instead our We leased a new VW Tiguan and never got a it. Instead our Tiguan was damaged. We tried to get it fixed but in 3 attempts the vehicle came back broke We leased a new VW Tiguan and never got a it. Instead our Tiguan was damaged. We tried to get it fixed but in 3 attempts the vehicle came back broken in other ways. Now we do not want this broken vehicle but have 4 more years of payments on the lease. They want us to try and get a 4th repair but we do not trust them any more. They cannot do what they said. We wish we never went in there. Shawn & Che More

The sales team was amazing and my process seamless. The gentleman that leased me my car was authentic and very helpful and made the experience stress free. gentleman that leased me my car was authentic and very helpful and made the experience stress free. More

Management and the repair department are a disaster. After six attempts to fix none functioning sensors on a 2019 Tiguan they still do not work. Management does not return phone calls, passes the buck a After six attempts to fix none functioning sensors on a 2019 Tiguan they still do not work. Management does not return phone calls, passes the buck and has otherwise wash their hands from the issue. Took the car for an oil change, and found out several weeks later that they never change the oil, only the sticker from the windshield. Run in the other direction from Schumacher, they do not deserve your business and is one of the worst companies I've ever had to deal with. More

Not communicated well the total charges. I was at Not communicated well the total charges. I was at dealer for Oil change and after waiting two hour inform for leak. Thanks for providing Lyf Not communicated well the total charges. I was at dealer for Oil change and after waiting two hour inform for leak. Thanks for providing Lyft service to drop me at home. More

My service advisor Tyler Hill was the best. Professional and efficient, he gave me constant updates. He went above and beyond, I would recommend him to everyone. and efficient, he gave me constant updates. He went above and beyond, I would recommend him to everyone. More

The quality of your employees is wonderful from The managers assistant managers sales and especially the services Dept Thus is my only second lease and I tell every of my friends I. Have driven Jaguar managers assistant managers sales and especially the services Dept Thus is my only second lease and I tell every of my friends I. Have driven Jaguar Lexus Cadillac Infinity and never enjoyed any car as much as a Volkswagen 👍 More

Ovick Kogosov provided great service and everything was completed for my vehicle. He answered all my questions and always kept me informed during my service visit. completed for my vehicle. He answered all my questions and always kept me informed during my service visit. More

My service manager Jay Hershey was wonderful kept me aware of what was going on with my car let me drop it off without going into the office because I suffer from chronic pain and he texted me that he g aware of what was going on with my car let me drop it off without going into the office because I suffer from chronic pain and he texted me that he got it. He texted me when the vehicle was done and ready for pick up they washed and clean my car very efficient very satisfied and I feel very safe in the vehicle now Jay is a wonderful service manager I would recommend him and the dealership to everyone More

A family that cannot be trusted! Smoke screen ! Read the fine print! Lost a loyal customer !After 4th purchase! Greed, deception, zero transparency ! Buyer beware ! Feel free to get the facts fine print! Lost a loyal customer !After 4th purchase! Greed, deception, zero transparency ! Buyer beware ! Feel free to get the facts More

My 2014 VW Passat was experiencing several problems. My experience has always been excellent and smooth since I have been seeing Ovick as my Service Advisor. Thumbs up to Ovick and all the mechanics who h experience has always been excellent and smooth since I have been seeing Ovick as my Service Advisor. Thumbs up to Ovick and all the mechanics who have made my older car run like new. More