Schumacher Volkswagen of West Palm Beach
West Palm Beach, FL
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Very friendly and attentive staff, very clean and safe environment practices during this pandemic, quick turn around time on service, great coffee while you wait, no complaints. environment practices during this pandemic, quick turn around time on service, great coffee while you wait, no complaints. More
Charlie Brown was so helpful with any and all of my experience with VW. He’s the best salesman there!! Although, I do think that VW needs to step up with their service a little. If anyone is making ap experience with VW. He’s the best salesman there!! Although, I do think that VW needs to step up with their service a little. If anyone is making appointments to have an oil change.... or for anything in service, they should be in and out of the dealership as quickly as possible. I got there at 1:05pm and my car was brought up to the front around 2:45pm. If customers are calling in advanced to schedule an appointment, we should be in and out or as quickly as possible. I know this also has happened in the past where I came in to bring my neighbors car for an oil change and I waited for 2 hours. If anything customers shouldn’t be waiting for more than an hour to get an oil change. Just saying... More
Jay listened to all my concerns without interruption and asked pertinent questions that made my concerns clearer to him. He even went out to the que line prior to the car being sent into the shop and explai asked pertinent questions that made my concerns clearer to him. He even went out to the que line prior to the car being sent into the shop and explained what I was doing wrong and It did not need a repair on one of my concerns this visit. Nice overall experience More
Gezer Ivan Garcia was a pleasure to work with. He was extremely thorough from start to finish. Overall my experience was excellent because of him. extremely thorough from start to finish. Overall my experience was excellent because of him. More
Todd was great. He made my purchase super quick and easy. He did not pressure me to come in immediately for an appointment when I first inquired and he answered all my questions via email prior to coming in. He did not pressure me to come in immediately for an appointment when I first inquired and he answered all my questions via email prior to coming in. Chris in finance was great as well, took his time and explained everything to me! More
Donna was amazing!! She is very personable and went out of her way to get me into a loaner vehicle. Definitely helps Volkswagen in their high ratings for customer service experience. Will be back again! of her way to get me into a loaner vehicle. Definitely helps Volkswagen in their high ratings for customer service experience. Will be back again! More
Wonderful experience. Ovik is courteous, professional, and knowledgeable. This dealership is a pleasure to visit for quality service with fair pricing on my car. The service area is clean, cool and safe, and knowledgeable. This dealership is a pleasure to visit for quality service with fair pricing on my car. The service area is clean, cool and safe, very professional. More
Tyler was very professional and helpful, although he couldn't help me with the renewal of my service contract. I still don't know who to talk to about this. The service department was prompt and efficie couldn't help me with the renewal of my service contract. I still don't know who to talk to about this. The service department was prompt and efficient. The waiting area was adequately spacious and sanitary, an important feature for seniors. More
Beware of non caring /deceptive practices!Recent Beware of non caring /deceptive practices! Recent lease/with trade in Tiguan. My wife and I scammed out of $500.00! To be treated this way after Beware of non caring /deceptive practices! Recent lease/with trade in Tiguan. My wife and I scammed out of $500.00! To be treated this way after my third purchase does not sit well. Be sure to get all the facts up front or they will take your money and signature and run. Not even the courtesy of the General manager to help resolve this discrepancy. Service after the sale! Search other dealers who care. More
Customer service and the Service Department ( Jay) always provide excellent service. I would recommend anyone who is servicing there vehicle to ask for Jay. Your in great hands. Thanks for the excellent serv provide excellent service. I would recommend anyone who is servicing there vehicle to ask for Jay. Your in great hands. Thanks for the excellent service Jay and his team. More