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Schumacher Volkswagen of West Palm Beach

West Palm Beach, FL

5.0
836 Reviews
"Come Join The Family" here at Schumacher Volkswagen of West Palm Beach. We want to thank you for taking the time to review us and the services we provide. Schumacher Automotive has been around for over 50 years in the Palm Beaches, and we're proud to have a very longstanding relationship with the community. We service West Palm Beach, Wellington, Stuart, Jupiter, Delray Beach, Boca Raton and the surrounding areas here in South Florida. Our solid commitment to our customers is exemplified by our extensive selection of Volkswagen cars we offer, both new and Certified Pre-Owned. Whether it's the stunning Jetta, class-leading Tiguan or commanding Atlas, we're sure to have what you're looking for.
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3001 Okeechobee Blvd

West Palm Beach, FL

33409

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Showing 836 reviews

May 07, 2021

Not communicated well the total charges. I was at Not communicated well the total charges. I was at dealer for Oil change and after waiting two hour inform for leak. Thanks for providing Lyf More

by zaki.khan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Skoda
2.0
This rating includes all reviews, with more weight given to recent reviews.
Ovick Kogosov
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Hersey, Maggie Burke
May 07, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Thank you for your feedback. We are sorry that your experience at Volkswagen of West Palm Beach didn't quite match your expectations, if there is anything more you wish to discuss please email us at cs@schumacherauto.com.

April 21, 2021

My service advisor Tyler Hill was the best. Professional and efficient, he gave me constant updates. He went above and beyond, I would recommend him to everyone. More

by Kerriebrunette14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hill
Apr 22, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Hello Kerrie, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

April 02, 2021

The quality of your employees is wonderful from The managers assistant managers sales and especially the services Dept Thus is my only second lease and I tell every of my friends I. Have driven Jaguar More

by Maxie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Hersey, Dmitry Gonchar, Damien Perez
Apr 05, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Hello Maxie, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

March 27, 2021

Ovick Kogosov provided great service and everything was completed for my vehicle. He answered all my questions and always kept me informed during my service visit. More

by Dagreat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ovick Kogosov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.

March 01, 2021

My service manager Jay Hershey was wonderful kept me aware of what was going on with my car let me drop it off without going into the office because I suffer from chronic pain and he texted me that he g More

by kimmla
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jay Hersey, Maggie Burke
Mar 01, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Hello Kimmla, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; Jay and the rest of our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

March 01, 2021

A family that cannot be trusted! Smoke screen ! Read the fine print! Lost a loyal customer !After 4th purchase! Greed, deception, zero transparency ! Buyer beware ! Feel free to get the facts More

by vin42na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Delgreco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Bennett, Terry Wong, Dmitry Gonchar, Damien Perez
Mar 03, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Hello, thank you for providing your feedback and letting us know about this issue. We are truly sorry to hear that you were not happy in your interaction with us. Please reach out to our Customer Service team directly at cs@schumacherauto.com if you have any further concerns. Thank you Schumacher auto Group.

Mar 03, 2021 -

vin42na responded

I have reached out to customer relations on numerous occasions and management! No response or reply ! Pathetic! Unacceptable

February 21, 2021

My 2014 VW Passat was experiencing several problems. My experience has always been excellent and smooth since I have been seeing Ovick as my Service Advisor. Thumbs up to Ovick and all the mechanics who h More

by camckenty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ovick Kogosov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Hello, these words go a long way, it motivates us to work even harder, thank you for the review!

February 15, 2021

All staff members were positive and professional that I interacted with. Keep up the good work! I will be scheduling my next service appointment when prompted. More

by jep7310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hill
Feb 18, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Hi, Jep7310. These words go a long way, it motivates us to work even harder, thank you for the review!

February 12, 2021

Cudos to Tyler at Schumacher Volkswagen of WPB. I was in and out in an hour, Tyler was very knowledgebale and courteous. He informed me of another problem that needed attention and I had that fixed as well. More

by karlamills14730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 15, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Thank you very much for your rating! We are glad you had a pleasant experience.

February 06, 2021

Courteous and competent. Service was delivered in a timely manner. Waiting area was clean and comfortable. Salesperson was helpful in identifying new models. Will definitely consider new purchase More

by Jpdens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gian Giraldo
Feb 18, 2021 -

Schumacher Volkswagen of West Palm Beach responded

Jpdens, thank you for taking the time to offer your great 4 star rating. We appreciate you and would like to know what we can d to make it a 5-star rating. Please let us know if you should require anything additionally at, cs@schumacherauto.com

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