Schumacher Volkswagen Lake Park - Service Center

Great customer service Cindi Cindy is amazing. She was extremely helpful, friendly, and addressed my needs in a timely manner. See her for any of your service needs!! Cindi Cindy is amazing. She was extremely helpful, friendly, and addressed my needs in a timely manner. See her for any of your service needs!! More

Great customer service We have been repeat customers at Northlake Schumacher for over 20 years, both with GM and VW vehicles...last year we bought a 2016 VW Golf Station Wag We have been repeat customers at Northlake Schumacher for over 20 years, both with GM and VW vehicles...last year we bought a 2016 VW Golf Station Wagen and a 2016 VW Beetle, replacing my low mileage 2001 Beetle...Sales Dept was great, knew their products, did not pressure us as we already knew our needs and what we wanted...Parts Dept helped us use some Rewards Points for extra accessories, and we always ask for service through our long-time Service Writer, Cyndi Cicioni, who recently handled a fuel tank safety recall on the Golf, and then she arranged for the Beetle's first annual oil change (less than 2,000 miles....both of us being retired means months for service not by mileage. We are lucky to live close by the dealership and they have always been responsive to our needs over time, proving the longevity, stability and good management of this large dealership. Thanks to all, Margie and Terry McMullen, Palm Beach Gardens. More

Oil Change and Turn Light Bulb Replacement Next oil change due date or due mileage was not recorded. Labor cost for the Turn Light Bulb Replacement was pricy. I thought it was an easy replaceme Next oil change due date or due mileage was not recorded. Labor cost for the Turn Light Bulb Replacement was pricy. I thought it was an easy replacement. More

In and Out I stopped by at around 11 AM on a Saturday and I saw a number of cars in the waiting area. I asked Cindi if there was any way I could get an oil chang I stopped by at around 11 AM on a Saturday and I saw a number of cars in the waiting area. I asked Cindi if there was any way I could get an oil change. She said if I could return at 1PM it would be an in and out. I was back around 12:30 and was out by 1:30! Perfect! More

Great service starting with Assistant Service Manager letting me know what needed to be done and why. New convertible top installed quickly and looks great. starting with Assistant Service Manager letting me know what needed to be done and why. New convertible top installed quickly and looks great. More

All was good. Service was fine. It did take a while to get my car back but the shuttle drivers were pleasant. I was not happy that the service department would n Service was fine. It did take a while to get my car back but the shuttle drivers were pleasant. I was not happy that the service department would not use multiple coupons on my bill. It's not like they are struggling & it would have only given me an extra $20+ off. Cut customers some slack. Them cleaning my car was nice. More

Excellent service with cindi and the dealership pleased with the timely manner and end result dealership friendly and accommodating far better than other dealer service with cindi and the dealership pleased with the timely manner and end result dealership friendly and accommodating far better than other dealerships and the location was great More

Positive experience from stratt to finish The experience was positive from start to finish, beginning with the professional and thorough manner that the representative handled every aspect of The experience was positive from start to finish, beginning with the professional and thorough manner that the representative handled every aspect of the process. She navigated some unexpected delays and kept me informed with the process running smoothly until completion with a repaired and spotless vehicle on pickup day. More

Good service. Good customer care. Great experience. Rob Nanz was the service rep and Mark Scott was the mechanic. Both of those guys are top notch. Very professional and courteous. Great experience. Rob Nanz was the service rep and Mark Scott was the mechanic. Both of those guys are top notch. Very professional and courteous. More

A pleasure to have my car serviced. Cyndie my VW service rep. is the best!!!! She is kind, efficient and knowledgeable. She truly cares about the customer needs and the car you are brin Cyndie my VW service rep. is the best!!!! She is kind, efficient and knowledgeable. She truly cares about the customer needs and the car you are bring in. More