Schumacher Volkswagen Lake Park - Service Center

Schuhmacher's service is normally pleasant and efficient. They give me a ride to work and normally have the car by the afternoon. The last time my car had to stay in the shop for 2 days to get par efficient. They give me a ride to work and normally have the car by the afternoon. The last time my car had to stay in the shop for 2 days to get parts. Cindy organized a loaner. She's a pleasure to deal with. More

I was greeted right away upon arriving. Since I live 30 miles away I asked that I have my car back by a specific time...which I got. Also was taken by shuttle to nearby mall to spend the time. B my car wa miles away I asked that I have my car back by a specific time...which I got. Also was taken by shuttle to nearby mall to spend the time. B my car was cleaned when they returned it and all and all, my experience was very pleasant. More

Service was great. Everyone was very friendly. Matt was very professional and courteous as well as the General Manager. The waiting area was nice with TV and a computer to use. Overall visit was great. very professional and courteous as well as the General Manager. The waiting area was nice with TV and a computer to use. Overall visit was great. More

Arrived on time for a scheduled safety recall repair for my 2008 VW Tiguan. The young gentleman said it would probably take about 1.5 hours for the repair so he offered for the shuttle to take me to the ne my 2008 VW Tiguan. The young gentleman said it would probably take about 1.5 hours for the repair so he offered for the shuttle to take me to the nearest department store. After sitting in the very uncomfortable waiting area at the dealership for over an hour, the shuttle never showed, and I was told they didn't have the parts to fix my vehicle. How can a dealership not have the parts for a safety recall???? It's beyond my understanding, and unfortunately I have to take more time off to go back to the dealership. When I made the appointment, I specifically said it was for the recall, and the woman who took my appointment seemed well aware of the fuse/plug recall. Needless to say, I'm pretty annoyed but not surprised. More

My experience was excellent but I have one concern. I was there to have my headliner replaced and now the sunglasses holder in my roof falls open all the time. It was fine before. I haven't had time to come there to have my headliner replaced and now the sunglasses holder in my roof falls open all the time. It was fine before. I haven't had time to come back because this is not critical but wanted you to know. More

I appreciate dealing with the same service technician for the past 12 years and she knows me and my cars and that is helpful when I come in for service and she treats me well. the past 12 years and she knows me and my cars and that is helpful when I come in for service and she treats me well. More

I want to thank vw for the good will gesture in fixing my vw tiquan due to the fuse box that melted. Cindi in service was great in helping me . Thanks to all Tom vw tiquan due to the fuse box that melted. Cindi in service was great in helping me . Thanks to all Tom More

2nd time bringing car in for service, Dealt with Cindi on both occasions - it was because of her effort and attitiude that we would recommend your dealership. both occasions - it was because of her effort and attitiude that we would recommend your dealership. More

The people are friendly and courteous. Car was serviced when promised. I was able to get a loaner car which was very important to me. Very satisfied with my experience. when promised. I was able to get a loaner car which was very important to me. Very satisfied with my experience. More

Cindy was GREAT! Helped us on a potential problem which she took care of. Also , provided a loaner car on a Saturday with no reservation Thanks she took care of. Also , provided a loaner car on a Saturday with no reservation Thanks More