Schumacher Volkswagen Lake Park - Service Center

Service Department Please recognize service manager Cindi Cicioni's efforts helping resolve an ongoing air conditioning problem with my 2012 TDI Jetta. This was my third Please recognize service manager Cindi Cicioni's efforts helping resolve an ongoing air conditioning problem with my 2012 TDI Jetta. This was my third scheduled service visit within 2 months for the same issue. Her persistence with the aftermarket warranty company (Fidelity) is what finally convinced them to authorize the replacement of my compressor. I believe they were reluctant to approve as problem was intermittent. My Platinum warranty covered all components, contingent upon proving the part failure. I'm not impressed with the extended warranty company Fidelity as they have proven to make repairs difficult by necessitating on site inspection before authorizing parts replacement. Her efforts undoubtably saved us valuable time not having to write letters disputing the contractual technicalities. Bottom line, the vehicles ac appears to be working great as we go into our summer season. Knowing this gives me a sense of relief as many upcoming business trips with associates are planned. More

Servicing I was able to get my appointment the day after I called. I waited in the lobby for about 1 hour and my job was completed. I was able to get my appointment the day after I called. I waited in the lobby for about 1 hour and my job was completed. More

Wonderful service I am writing this to commend Cindy on her consistently excellent service. The appointment time was per scheduled, and the required service was done p I am writing this to commend Cindy on her consistently excellent service. The appointment time was per scheduled, and the required service was done promptly and efficiently. More

Cindi C. I found Cindi to be very pleasant, polite and professional. She is a credit to the company. Great job and thanks, Cindi, I highly recommend Cindi an I found Cindi to be very pleasant, polite and professional. She is a credit to the company. Great job and thanks, Cindi, I highly recommend Cindi and Schumacher. More

Top Notch Service Jim Liantonio in the service dept. did his best in all areas of service on the Jetta--he explained things well, made me feel comfortable and always re Jim Liantonio in the service dept. did his best in all areas of service on the Jetta--he explained things well, made me feel comfortable and always responded promptly. Thanks! More

I worked with Cindy Cioni and the service she provided was excellent!!!! It couldn't have been a better experience. She explained everything to me and the work was completed exactly when she said it would was excellent!!!! It couldn't have been a better experience. She explained everything to me and the work was completed exactly when she said it would be. More

I am a realtor and between the time that I scheduled my service and the actual date, I had an appointment with a customer that I could not miss. When I explained this to Jim, and offered to come in at ano service and the actual date, I had an appointment with a customer that I could not miss. When I explained this to Jim, and offered to come in at another time, not only did he tell me he would get me out on time, but he did even better, and got me out way before my time. He was friendly and courteous and would highly recommend him and your service department. More

I appreciated that Jack called to apologize for the misunderstanding with previous service person and then put me in the good hands of Patrick. Patrick was awesome. Helpful and timely. He followed u misunderstanding with previous service person and then put me in the good hands of Patrick. Patrick was awesome. Helpful and timely. He followed up with on the pre appointment and explained to me all the work being done and the findings. The young lady that sits at the front desk was friendly and helpful too. More

Had a miscellaneous charge of $47 with no description. Still do not know what it was for. Car was not washed/vaccumed after spending $700 + in service. Still do not know what it was for. Car was not washed/vaccumed after spending $700 + in service. More

My last service and repair work this past week was fine and Cindi was my rep for the first time. My comments that follow and my rating above refer to my overall experience with past service done at Schumac and Cindi was my rep for the first time. My comments that follow and my rating above refer to my overall experience with past service done at Schumacher VW............ I've had problems with the quality of your service center: After several past visits they were unable to diagnose a dented custom wheel that came on the Passat (that I purchased from you). The salesman told me at the time of my purchase that the original owner ordered the custom wheels at the time he purchased the car new at Schumacher. I bought it with about 2300 miles on it, essentially a new car. I had been going through tires much too soon and one wheel was losing air at a very fast rate over an extended time. I had Schumacher look for the problem a couple of times without resolution so I went to a wheel specialist in Jupiter who immediately found and fixed the problem, a dented rim, for $100. He told me my constant poor ride quality was because the custom wheels should have hub rings because they did not properly fit the axles. I went to Custom Wheels in WPB for hub rings and they found that the wheel bolts were also not the correct ones for the custom wheels and they corrected that problem by selling me new bolts. They also told me that I only had to do half the brake work that Schumacher's diagnostic service listed to be a necessity. Custom Wheels in WPB fixed all the problems during one visit. Schumacher's service center caused me to have a less than great ride from my car for many years and I don't appreciate that! I hope you fix these glaring deficiencies in the quality of your car care center as I continue to come to you because of the convenient location of the shop. I have spent many thousands of dollars for repair work at Schumacher during the past few years on my Passat and it's quite unfortunate that I do not have a VW service center nearby that I can rely on for quality work and honest transactions. More