Schumacher Volkswagen Lake Park - Service Center

Speedy Service Started my day at 7:20 a.m. with a dead battery! Had the car jump started and got it to the dealership - Doreen got me back on the road within an hou Started my day at 7:20 a.m. with a dead battery! Had the car jump started and got it to the dealership - Doreen got me back on the road within an hour! If there is anything negative to say - it would be about VW. This is my second CC and the batteries and tires on both vehicles did not last. I have had my current one for just over 2 years and already replaced those items. Same situation for my first CC ! More

Always a hassle-free experience My experience at the Schumacher Volkswagen on Northlake Blvd has only been about the service department. I have been there on two occasions and both e My experience at the Schumacher Volkswagen on Northlake Blvd has only been about the service department. I have been there on two occasions and both experiences have been excellent. Cindy, the service personnel that I have delt with both times is a genuine, kind, honest, and extremely helpful. I had been to other mechanics in recent years and I was not happy with their results...that's how I ended up at this particular dealer and I refuse to go anywhere else for any service needs. I highly recommend them for service! More

YEARLY SERVICE WHEN I CALLED TO SEE IF THE AFTERNOON WAS A GOOD TIME TO BRING THE CAR IN FOR SERVICE, THE RESPONSE FROM CINDI WAS "GREAT". I GOT THERE A LITTLE EARL WHEN I CALLED TO SEE IF THE AFTERNOON WAS A GOOD TIME TO BRING THE CAR IN FOR SERVICE, THE RESPONSE FROM CINDI WAS "GREAT". I GOT THERE A LITTLE EARLY AND THEY TOOK IT RIGHT AWAY AND UPON RETURN AT THE ESTIMATED TIME, THE CAR WAS OUT FRONT, WASHED AND READY TO GO. THE DETAILED REPORT WAS EXCELLENT, ALSO. More

service and dashboard computer problem When I arrived at the dealership I met Patrick Casey. I started explaining the problem I was having with the dashboard and before I could finish Patr When I arrived at the dealership I met Patrick Casey. I started explaining the problem I was having with the dashboard and before I could finish Patrick knew what was going on and explained to me what was going on. He was knowledgable and friendly. He took care of the problem and service in a timely manner. More

Easy in and out service Cindy was very helpful and was able to take care of servicing my car in a timely manner. not only did she take care of service, but also had my car cl Cindy was very helpful and was able to take care of servicing my car in a timely manner. not only did she take care of service, but also had my car cleaned as well. More

always friendly and helpful and take care of the problem Patrick is always friendly and helpful and takes care of problem promptly and makes sure i have a way home and the car service people are very nice Patrick is always friendly and helpful and takes care of problem promptly and makes sure i have a way home and the car service people are very nice More

Scheduled Service Outstanding service, great to work with Kelly as our service advisor......pleasant , honest and friendly Done on time. Vehicle was cleaner when we Outstanding service, great to work with Kelly as our service advisor......pleasant , honest and friendly Done on time. Vehicle was cleaner when we picked it up than when we dropped it off More

Tune up service of my 2002 Passat. The Service Department at Schumacher's did an excellent job on my Passat. The improved response and handling was really noticeable. I will not take The Service Department at Schumacher's did an excellent job on my Passat. The improved response and handling was really noticeable. I will not take my car to anyone else for service. Thanks, Cindy. More

Fast services, active staff I was happy to get the car back in the same day, even thought the job was not complete. However, the staff was explained very clearly that there was I was happy to get the car back in the same day, even thought the job was not complete. However, the staff was explained very clearly that there was no part and had to be ordered. I do not mind at least she had updated the software for me. More

Fixed A/C, changed timing belt, improved sound system Cindi was outstanding in scheduling the work with a minimum of fuss and a maximum of efficiency, Mark went out of his way to help with the sound syste Cindi was outstanding in scheduling the work with a minimum of fuss and a maximum of efficiency, Mark went out of his way to help with the sound system. One of the most pleasant major repairs I have had. More