Schumacher Volkswagen Lake Park

Great Experience Susan was extremely helpful and knowledgeable. We will be back just because of her. The experience was less painful than any I had previously experie Susan was extremely helpful and knowledgeable. We will be back just because of her. The experience was less painful than any I had previously experienced. She genuinely cared about our purchase and how we were doing. Unlike most car salesman. Or this survey for that matter. Why do I have to make an account? Am I going to on here daily? More

Robert Nicol Robert was very attentive and informative from the beginning of my search to me receiving the new Tiguan. He was very knowledgeable about the cars an Robert was very attentive and informative from the beginning of my search to me receiving the new Tiguan. He was very knowledgeable about the cars and the process. His friendly attitude made my visits very pleasant. More

VW experience Service at Schumacher Volkswagen was good and personnel was very helpfull. My mayor issue has been with the car itself. With 5 year and 66000 miles I Service at Schumacher Volkswagen was good and personnel was very helpfull. My mayor issue has been with the car itself. With 5 year and 66000 miles I have had problems with an Air sensor, the right door locking mechanism, and last but not least, the ABS hydraulic unit. None of which has been cheap. This contradicts the so called German engineering of DAS AUTO that VW advertises so much. Frankly I will think twice before buying another VW again. More

OUTSTANDING VW DEALERSHIP!! I want to thank Islam (Izzy) Abad, my car salesman, and Clark Boxall, the Sales Manager, for their outstanding professionalism and dedication to selli I want to thank Islam (Izzy) Abad, my car salesman, and Clark Boxall, the Sales Manager, for their outstanding professionalism and dedication to selling us our beautiful 2014 VW Jetta TDI. Clark is very friendly and approachable. He approved an excellent price for the car I was looking for. Izzy is an outstanding salesman, who did not pressure us, but did everything in his power to assist us with purchasing our new car. He is extremely knowledgeable of what he sells and is highly motivated to ensure we understand and are completely satisfied with the purchase of our new car. Overall, my wife and I had an excellent car buying experience, and I will HIGHLY recommend my family and friends to purchase a new VW vehicle from Schumacher VW!! Thank you, V/r Lenny W. More

overall satisfaction Nice reception and exceptional service.They were ready for me and he kept me informed of the progress. This was my first visit to the VW service aisle Nice reception and exceptional service.They were ready for me and he kept me informed of the progress. This was my first visit to the VW service aisle and I returned to this dealer due to Nelson, if not I would have gone back to Gunther..that's all Thanks! More

Patrick Casey was great! After a negative customer service experience with another tech, Patrick saved my overall experience with Schumaker. He is customer focused, informed a After a negative customer service experience with another tech, Patrick saved my overall experience with Schumaker. He is customer focused, informed and overall a pleasure to have as a service technician. Many thanks go to him for repairing the negative experience with the other tech. More

Exceptional experience We do not generally enjoy the automobile purchasing process. However, in this instance Susan and Mr. Boxall made the experience simple, convenient, a We do not generally enjoy the automobile purchasing process. However, in this instance Susan and Mr. Boxall made the experience simple, convenient, and informational. I would recommend them to anyone. More

Kerri Christensen I'm very satisfied! I did have to come back twice for same problem but this time it was corrected and I'm very happy! I'm very satisfied! I did have to come back twice for same problem but this time it was corrected and I'm very happy! More

Great Experience, fast, friendly The financing special was what drew us in. We were looking for a car, since ours was 13 years old. The online services were great. Follow up online by The financing special was what drew us in. We were looking for a car, since ours was 13 years old. The online services were great. Follow up online by Anthony A was great. Just 'pushy' enough without going overboard. We worked with Nikko, he was greatn in helping us with the deal we wanted. Overall a great experience. More

Service Department Please recognize service manager Cindi Cicioni's efforts helping resolve an ongoing air conditioning problem with my 2012 TDI Jetta. This was my third Please recognize service manager Cindi Cicioni's efforts helping resolve an ongoing air conditioning problem with my 2012 TDI Jetta. This was my third scheduled service visit within 2 months for the same issue. Her persistence with the aftermarket warranty company (Fidelity) is what finally convinced them to authorize the replacement of my compressor. I believe they were reluctant to approve as problem was intermittent. My Platinum warranty covered all components, contingent upon proving the part failure. I'm not impressed with the extended warranty company Fidelity as they have proven to make repairs difficult by necessitating on site inspection before authorizing parts replacement. Her efforts undoubtably saved us valuable time not having to write letters disputing the contractual technicalities. Bottom line, the vehicles ac appears to be working great as we go into our summer season. Knowing this gives me a sense of relief as many upcoming business trips with associates are planned. More