Schumacher Volkswagen Lake Park

20,000 miles Service Doreen Preshlock, the service manager I worked with, was friendly and knowlegeable of my needs. The service was done sooner than scheduled. Getting Doreen Preshlock, the service manager I worked with, was friendly and knowlegeable of my needs. The service was done sooner than scheduled. Getting my vehicle back on time is very important to me. More

Painless in all ways Was in for year-end check up, oil change - tires rotate etc... all included in lease... happy with service and that they also took care of factory rec Was in for year-end check up, oil change - tires rotate etc... all included in lease... happy with service and that they also took care of factory recall service at the same time More

Friendly, efficient and timely. I was greeted by Pat Casey. He explained what was needed and everything went smoothly. Coffee and refreshments , comfertable lounge, made waiting very I was greeted by Pat Casey. He explained what was needed and everything went smoothly. Coffee and refreshments , comfertable lounge, made waiting very pleasent. Work was done in the time expected. More

30,000 mile service good experience not sure why the review needs to 25 words or longer had oil change tires rotated and balanced 30K miles service etc etc this survey i good experience not sure why the review needs to 25 words or longer had oil change tires rotated and balanced 30K miles service etc etc this survey is time consuming and not user friendly More

Fine. Always easy to deal with and is why I have always bought from Shumacher Northlake and/or Okeechobee. I love VW and like very much Shumacher. Always easy to deal with and is why I have always bought from Shumacher Northlake and/or Okeechobee. I love VW and like very much Shumacher. More

New Beetle GSR Owner The dealership contacted me to schedule my annual service. Doreen assisted me once I arrived at the dealership. She was very thorough and made my vi The dealership contacted me to schedule my annual service. Doreen assisted me once I arrived at the dealership. She was very thorough and made my visit as comfortable and quick as possible. I have purchased many vehicles from Schumacher. This visit was the most enjoyable of all. More

Fahrvergnugen !!! I had a wonderful experience at our local Schumacher dealership. Doreen was exceptionally thorough and such a pleasure to deal with. So glad you I had a wonderful experience at our local Schumacher dealership. Doreen was exceptionally thorough and such a pleasure to deal with. So glad you have her on board your staff. I continue to be THRILLED with my 2014 VW turbo bug. eileen More

Despite rude customers, service rep was polite and effective While waiting for my TDI's 25k service to be completed, my service rep, Doreen, was managing a very busy morning with rather rude customers. Despite d While waiting for my TDI's 25k service to be completed, my service rep, Doreen, was managing a very busy morning with rather rude customers. Despite distractions from these "squeaky wheels," she remained communicative, polite, and on top of appointments. I appreciated that she recognized patient and reasonable customers and did not allow other experiences to affect her attitude and job. More

Service of my 2002 VW Golf TDI It is great having to work with the same service person for the past 10 to 12 years. She knows my VW cars as well as me. She is very cordial, she is It is great having to work with the same service person for the past 10 to 12 years. She knows my VW cars as well as me. She is very cordial, she is great at explaining the repairs and providing me status of the work. She also understands my wanting to limit expenses or working with me to spread the work over time. It is really great that Schumacher has managed to keep good people around. I have some Honda vehicles as well and deal with a new person just about every time i bring my cars in for service. More

ALWAYS THE BEST!!!!!!!! Mr. Casey my service adviser is simply the best - no other way to say it - he is always professional, courteous, mindful of your time and keeps you up Mr. Casey my service adviser is simply the best - no other way to say it - he is always professional, courteous, mindful of your time and keeps you up to date on vehicle progress - I love Schumacher but in reality I come back to the place because of Mr. Casey - he is the pinnacle of excellence in service delivery - well done! More