Schumacher Volkswagen Lake Park

Cindy Does it Best For Her Customers Cindy gave us a reasonable quote for what a 60000 mile checkup might cost, she booked the car for service on the day I requested, she said it would no Cindy gave us a reasonable quote for what a 60000 mile checkup might cost, she booked the car for service on the day I requested, she said it would not take long, I added that there was a buzzing noise in the air fan, she let us know they found a problem with the fan and what it would cost to replace it. She delivered the car finished, washed and at the cost as projected. We were indeed, very pleased. More

Doreen is awesome! Doreen in VW serice is a pleasure to work with, she is easy to contact set up and make appointemnts and treats me right. When my car wasnt ready as ex Doreen in VW serice is a pleasure to work with, she is easy to contact set up and make appointemnts and treats me right. When my car wasnt ready as expected she gave me a loaner so I wasnt inconvenenced in any way More

Check Engine Light Stopped by on a Saturday morning, without an appointment, and the service department resolved the problem with the check engine light and had us on ou Stopped by on a Saturday morning, without an appointment, and the service department resolved the problem with the check engine light and had us on our way! Schumacher really goes the extra mile in customer service, their great! More

The best service person ever I was very lucky to have Doreen answer the phone. She is so professional and really enjoys her job. I went in for a 40k service and from handshake t I was very lucky to have Doreen answer the phone. She is so professional and really enjoys her job. I went in for a 40k service and from handshake to handshake it was A+. Very pleased and will recommend it to all my VW friends, Thanks again Doreen Andrea More

Broken Sensor ABS brakes sensor was replaced. Cynthia was very helpful. Even provided rental car when she found out part was not in stock. Very happy with servic ABS brakes sensor was replaced. Cynthia was very helpful. Even provided rental car when she found out part was not in stock. Very happy with service. More

Had a great experience and they did a great job! They took great care of us and our vehicle. Service was excellent!! The staff is very courteous and knowledgeable. Our Service person Cyndi was very n They took great care of us and our vehicle. Service was excellent!! The staff is very courteous and knowledgeable. Our Service person Cyndi was very nice and gave us a fair price for all work completed on our car! More

Patrick Casey is the bomb.com!!! The beginning of my visit was a disaster. I drove up and spoke with the rudest service rider ever. Cindy was her name. Every question I asked was a N The beginning of my visit was a disaster. I drove up and spoke with the rudest service rider ever. Cindy was her name. Every question I asked was a NO can't help you. Maybe because it was an older vehicle or it was 4:00 pm not sure. I drive a 08 VW Passat Wagon and trust me if they made a newer model I would so get one. But she was so rude. I left and called the service Manager and he stated he would help and to turn back so I did. That's when Patrick Casey came to the rescue. He was very informative and helped me with everything she said she couldn't. He called everyday with updates and answers from the warranty company as far as covering the repairs. He went above and beyond . As far as Cindy , I heard you have been there forever maybe it's time to retire because clearly this job is not for you. Thanks to the young girl behind Patrick in the same office. She was also kind and very helpful. You guys rock!!!! More

great was the best buying experience ever. every one was so personable showroom was clean and the sales staff was the best in the business I will buy all my was the best buying experience ever. every one was so personable showroom was clean and the sales staff was the best in the business I will buy all my cars from Schumacher northlake More

Wonderful from start to finish The entire experience was engaging. The dealership was clean and easy to move around. The sales associate, Jim, was informative and helpful which made The entire experience was engaging. The dealership was clean and easy to move around. The sales associate, Jim, was informative and helpful which made for a quality experience. Staff like Jim will bring us back! More

Excellent service as always From Ryan to Jeff I had amazing experience. This is my 4th VW from this dealership. Always impressed by the timely manner in which transactions are From Ryan to Jeff I had amazing experience. This is my 4th VW from this dealership. Always impressed by the timely manner in which transactions are made. Attention to detail second to none! More