Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Both Mr Hoye and Mr Ferency have no regard for customers when you ask for them to resolve issues they avoid your questions or just mislead you if yo try and get answers they will ask you to leave or call th when you ask for them to resolve issues they avoid your questions or just mislead you if yo try and get answers they will ask you to leave or call the police on you my experience with this dealer was a nightmare More

Have had nothing but problems with this dealership on their service. I bought the car in NC but live in FL so Maroone was my local dealer. When my 02 Dodge Dakota was about 6 months old I heard a noise their service. I bought the car in NC but live in FL so Maroone was my local dealer. When my 02 Dodge Dakota was about 6 months old I heard a noise in the front end and since we were in NC we took it back to the dealer we bought it from. The diagnosed the problem but since we were leaving and they didn't have the part in stock they let us know what we needed. When I brought it to Maroone they didn't want to hear that it was the ball joints and the control arms (maybe because there had just been a recall on the same parts!!!) They kept telling me they didn't hear a noise - but as soon as I would drive off it would do it again. Finally the end of my 36k warranty was coming and they finally heard the noise but said it was my serpentine belt - the noise went away. Well then my engine light came on last Dec, so I made an appointment with Maroone for service and it sat there ALL day and NO ONE looked at it. I was leaving out of town the next day so I couldn't let it stay another day - I figured I had an appointment they should have at least looked at the truck. The next day I called to make another appointment and of course no one answered so I left a message - no return call. A few months later I make an appointment to get it looked at - so I take the day off work and they call and CANCEL the appointment. Last week the truck started making an awful squeaking noise and the engine light was still on so I made an appointment for Arrigo and have already been treated so much better by them. They found that the Fuel Pump Seal is bad and the ball joints and control arms are no good (just what I told Maroone was wrong with the truck 4 years ago!!) and they also found that the rear wheel cylinder is leaking hydrolic fluid something I didn't even bring it in for. Since they don't have the ball joints in stock it will be in service over the weekend. I have the extended warranty and it covers a rental and they were nice enough to take care of that for me - Maroone would never have offered that - especially since they can't even look at the vehicle even if you have an appointment!! More