Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Great service! Tito Hernandez in the service department is the best! Very attentive to his customers . Thoroughly explains vehicle concerns...time frame and cost of Tito Hernandez in the service department is the best! Very attentive to his customers . Thoroughly explains vehicle concerns...time frame and cost of repair/s. Highly knowledgeable in his field. Thx! More

Service advisor Rick was great!!! Service advisor Rick was awesome! I love Schumacher and Rick. They come highly recommended by me! They always take great care of me. My next purchase Service advisor Rick was awesome! I love Schumacher and Rick. They come highly recommended by me! They always take great care of me. My next purchase will be here! More

Ricardo Quinones is awesome!!!!! Delray Schumacher's Ricardo Quinones is awesome! He makes car service so easy! I appreciate his expertise, kindness, honesty and friendly personalit Delray Schumacher's Ricardo Quinones is awesome! He makes car service so easy! I appreciate his expertise, kindness, honesty and friendly personality. He takes great pride in his job and his customer service is outstanding!! It is always a pleasure doing business with Ric!! I highly recommend Ricardo Quinones at Delray Schumacher for all of your service needs!!!! More

Very Good I was greeted on arrival and directed straight to Cindy,the service adviser. She gave me advice and an immediate estimate (which was accurate) and the I was greeted on arrival and directed straight to Cindy,the service adviser. She gave me advice and an immediate estimate (which was accurate) and then escorted me to the lounge. She came for me when the service was complete, went through what was done, answered any questions and suggested when to return for the next service More

Good Service Department The service I received was quick and convenient. Cindy was a pleasure to deal with. I would definitely use them again for my service. Good job. The service I received was quick and convenient. Cindy was a pleasure to deal with. I would definitely use them again for my service. Good job. More

Fast Reliable and Great service! Came in on a Saturday morning desperately needing an oil change. Being I was in the area and not able to get to my selling dealership I stopped by for Came in on a Saturday morning desperately needing an oil change. Being I was in the area and not able to get to my selling dealership I stopped by for an oil change and to check my tires. Service Advisor Tito Hernandez took great care to address my concerns and got all done in a timely and efficient manner. I will definately come back for services and see Tito. Glad to have brought my car in and have great service! More

Schumacher Chrysler/Jeep Agency Delray FL. Frank Santilli in the Service Dept is very professional, knowledgeable, courteous and friendly. We have been working together for a lot of years now a Frank Santilli in the Service Dept is very professional, knowledgeable, courteous and friendly. We have been working together for a lot of years now and I have not had any trouble with service matters in either of 2 Chryslers or the current Jeep that we have while working with Frank. More

GREAT DEALERSHIP! I had Buick for years. I finally got tired of their poor quality control and their treatment. I went to the Jeep dealership and not only did I get a I had Buick for years. I finally got tired of their poor quality control and their treatment. I went to the Jeep dealership and not only did I get a wonderful vehicle, I got a great service manager, in fact everyone there is terrific! Now I can relax and enjoy my Jeep. More

What a difference the Schumacher makes! I recently moved to the area with my 2014 F150 CC 4X4. Found that the Schumacher Lincoln store was very close to my job but was concerned about the p I recently moved to the area with my 2014 F150 CC 4X4. Found that the Schumacher Lincoln store was very close to my job but was concerned about the previous reviews. I decided to take a chance to save time to get my recommended maintenance. I was pleasantly surprised form the initial call to the actual visit. No appointments needed! They had me in and out ahead of my estimate. The staff very welcoming and even helped me get acquainted to the area. I have been to Ford/Lincolns stores across the country and this is one the best! If you haven't tried them lately..you ought too! More

Unacceptable service Made an appointment for 7:30 am for oil and filter change, recall change in computer, fix seat controls and check battery. The job was not completed u Made an appointment for 7:30 am for oil and filter change, recall change in computer, fix seat controls and check battery. The job was not completed until 5:45pm at which point I couldn't obtain the work order because one tech hadn't added his time. I asked Cindy Billock if she could at least provide me with the part number on oil and filter. She left me for a moment at cashier and came back and stated because there was not charge for this oil change the a part numbers would not be provided, the work order would just state: Diesel oil and filter. NOT TRUE, when I finally obtained the work order the next day IT DID have part numbers for both oil and filter. Tim Duran himself did not understand why the work order was not released to me upon completion. I don't understand the sense in making an appointment if they just put you off the whole day. Why not be forth right and say leave the vehicle for the day. Three employees gave me the same bogus excuse, well if you left the premises they would just move others in front of yours. If I left the premises, that doesn't mean I do not have a schedule of my own. It was certainly a bogus excuse. After picking up the vehicle that evening, we check the oil, it was not changed (black as when we brought it in). Cindy Billock was contacted the next morning and she stated she watched the service man drain and change the oil. NOT TRUE We went back and seen Tim Duran, he looked at the dip stick and had no question the oil had not been changed. They also provided a Mopar Vehicle Checkup, where they provide this check list that had checks in the green For OK for all fluids, tires, battery, etc. after looking under the hood and observing the coolant being well below minimum (hot then again when cold) I wonder if they had checked anything. Tim Duran personally seen that the oil and filter was changed the next day. And other fluids in the check list where topped off. Tim ended up making it right BUT this should NOT have happened. We spent 1 1/2 days getting some simple service. I suggest everyone check under the hood to make sure your service is provided. More