Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Cindy Billock is an exceptional service advisor who should immediately be given a raise! Even though I was only at Schumacher for a simple oil change, Cindy made sure to review the complete vehicle his should immediately be given a raise! Even though I was only at Schumacher for a simple oil change, Cindy made sure to review the complete vehicle history and provide advice as to service requirements. And when I discovered something was missed, Cindy made no excuses, apologized, took charge and had the issue addressed immediately. She and other advisors there are truly professional. While waiting in the lounge, I witnessed another advisor help an elderly lady to her vehicle, which he had the technician bring to that door. Also while I was waiting, I was looking at new Jeeps and was approached by Rony from Sales. He also was very professional as he explained future options for a potential purchase of a new Wrangler. So I say, keep it up Schumacher and do not let this type of service slip. More

Austin has been the most helpful young man, polite, accommodating and knows his product well. I have always been greeted with courtesy, and Austin has just gone above and beyond where customer service accommodating and knows his product well. I have always been greeted with courtesy, and Austin has just gone above and beyond where customer service in the service department is concerned. I am sorry that he is leaving but wish him all the best of luck in his future endeavors. More

Ben, the service advisor is exceptional! The service department does their best to get your vehicle serviced in a timely manner. The service department does their best to get your vehicle serviced in a timely manner. More

great service. Jonathan marrero . 100%. great service. super and the service advaiser Jonathan Marrero. excellent and very qualified Jonathan marrero . 100%. great service. super and the service advaiser Jonathan Marrero. excellent and very qualified More

Excellent service start to finish on ordering and installing after market Chrysler accessory for 2023 Pacifica installing after market Chrysler accessory for 2023 Pacifica More

Carmelo was really great! Took my Jeep in for factory recall and a few other things were checked out as well as the alignment fixed. The Jeep was ready sooner than promised w Took my Jeep in for factory recall and a few other things were checked out as well as the alignment fixed. The Jeep was ready sooner than promised without incident. I browsed around the showroom and know that I'll definitely be upgrading to a newer Jeep in the future :) More

I had to have my hinges replaced on both my doors and hood. This seems to be an ongoing issue with Jeep, but the dealership had no pushback on scheduling the work. Even though it took awhile to get the hood. This seems to be an ongoing issue with Jeep, but the dealership had no pushback on scheduling the work. Even though it took awhile to get the hinges they gave me a rental for that period of time! My Jeep is the mojito green which after 6 years of ownership they amazingly were able to color match to the point of I can’t see a difference on either the hood it the doors. But here is the kickers. When it was in the body shop they noticed brake fluid on my tires, both sides… it seems the company that installed my lift did it wrong and my brake lines were worn out do to friction. the company is no longer around, big surprise. They immediately showed me my the issue and since I was going on a two week vacation I left my Jeep in their care. Carmen my service rep was so insanely diligent about communicating with my the progress and making sure the job wouldn’t fall between the cracks. This was also during the time supply chain issues were happening all over the country. The wait took an extra 2 weeks but the communication via text never stopped and apologizing for the delays which I told him were not necessary because he and his dealership were not to blame. Eventually I received my Jeep back looking brand new. Service to me is the defining item that will have my dealership loyalty and Schumacher Jeep and Carmen have mine! More

This is my second jeep with Schumacher. The first one they could never fix the problem so they gave me my repair costs towards a new one. Now, I have had my current jeep in for a starting The first one they could never fix the problem so they gave me my repair costs towards a new one. Now, I have had my current jeep in for a starting problem with start button and “couldn’t find the problem”. I cannot believe this is my second jeep and again I am stuck with a vehicle they cannot repair but in reading blogs from jeep this is a legitimate concern and it is driving me crazy that I got stuck with two vehicles they allegedly cannot fix. More

Sales and service personnel are excellent. They are courteous, respectful and knowledgeable. Asa Chrysler retiree, I have dealt with hundreds of Chrysler, Jeep,Dodge dealerships and Schumach They are courteous, respectful and knowledgeable. Asa Chrysler retiree, I have dealt with hundreds of Chrysler, Jeep,Dodge dealerships and Schumacher is among the best. More

Service department is consistently friendly and maintains great care of my Jeep. Would highly recommend. great care of my Jeep. Would highly recommend. More