Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

disgusting customer service I went to drop my jeep off this week for an oil change. There was literally no one there. No other cars. There were maybe 5 service advisors in their I went to drop my jeep off this week for an oil change. There was literally no one there. No other cars. There were maybe 5 service advisors in their offices with the sliding doors shut. So 5 advisors, 1 customer. Somehow i still had to wait 15 minutes to check my car in. A few people would come and ask me if i have been helped, i would say no, and they would say, oh someone will be with you soon. Then when i finally pick my car up (after hours) i had questions about the paperwork i was given. so of course i needed to just call in the next day. Brake fluid, power steering fluid, among others were marked red, meaning they need attention. Then it took me 2 business days to finally talk to my advisor megan jackson, i must have called 20 times in two days!! to ask if these were adressed. She said no... i asked her why she didnt call me to explain these issues when my jeep was done? All that happened was I got a text message saying my jeep is ready. Why not also notify me of these issues and ask if i want them addressed? You already have my jeep... you might as well! And guess what the company can charge me for these things! And make more money! Also i am pretty sure you are not looking out for the safety of your customers if vehicles can just drive away without any break fluid.... im not a mechanic but break fluid sounds important. to clarify, even though i picked up the jeep after hours, it was ready and i was notified it was ready with about 3 hours left in their operating hours.... so they needed to contact me and they did not. More

Service for my Durango My Durango was towed in because of total power failure. I had 3 recalls which I didn't realize I had. One was the Alternator. All 3 recalls were fi My Durango was towed in because of total power failure. I had 3 recalls which I didn't realize I had. One was the Alternator. All 3 recalls were fixed but the battery would not hold a charge. I approved the replacement of my battery. The car would run only a short distance before the power failed again. Upon further analysis it was discovered that the powertrain component modular needed to be replaced. After this was replaced, my Durango ran like new. Most of the work was covered under my Life Time Warranty. I only paid for the Battery and Oil Change. The staff was courteous and polite. Everyone was very professional. No one ignored my calls or questions. I must apololgize for the delay in responding to you request for a review. I have been extremely busy and this was unintentionally forgotten. I will bring my vehicle to you for service again when I need service. More

Excellent customer service My service advisor Cindy keep me informed almost daily of the progress of my car. They also give me a rental car while mine was being serviced. Despi My service advisor Cindy keep me informed almost daily of the progress of my car. They also give me a rental car while mine was being serviced. Despite a slightly prolonged service stay I had no inconvenience at all. That was very important to me. Thank you Cindy and Schumacher Dodge. More

Very thorough service My service rep Charlie was very thorough in his assessment and plan to make sure my Jeep was fixed properly. I felt confident that the Jeep was safe My service rep Charlie was very thorough in his assessment and plan to make sure my Jeep was fixed properly. I felt confident that the Jeep was safe and ready to drive when I picked it up. More

Jay was very helpful , Kudos!! Service was performed very professionally . Time Waiting, was too long, Improvement needed. Otherwise, looks good and service was OK Hope to get the Service was performed very professionally . Time Waiting, was too long, Improvement needed. Otherwise, looks good and service was OK Hope to get the same treatment for a shorter time. Thank you guys. Moshe Baytel More

Makes car shopping easy Really nice people, very helpful and informative. They listen to your concerns and address them. Great waiting area when needed with TV, wifi and sna Really nice people, very helpful and informative. They listen to your concerns and address them. Great waiting area when needed with TV, wifi and snacks. Willing to go the extra mile when it helps! More

Outstanding Vehicle Service I brought my 2015 Chrysler in to the Schumacher Delray Auto Dealer for an oil and filter change, and the work was done in less then 1/2 hour, includin I brought my 2015 Chrysler in to the Schumacher Delray Auto Dealer for an oil and filter change, and the work was done in less then 1/2 hour, including a free car wash! Service Adviser Cindy Billock expedited the servicing of my car to achieve excellent Customer Satisfaction! More

Dave the Service SuperStar!***** There was a "software update" on my new leased Jeep. Dave (and Craig-Salesman) helped me get it in within a day. They greeted me as I pulled in, had e There was a "software update" on my new leased Jeep. Dave (and Craig-Salesman) helped me get it in within a day. They greeted me as I pulled in, had everything done in under an hour. The Wifi in the waiting area is AWESOME (so is the coffee)! I will never get my jeep serviced anywhere else. Dave came in and explained everything and was so kind and professional. Super Delightful Experience....how refreshing! Thank you, Dave and the Schumacher peeps! - Lizzie More

terrible I my experience at the dealership was one to forget. My phone calls was never returned, I had to drive to the dealership in multiples occasion to get I my experience at the dealership was one to forget. My phone calls was never returned, I had to drive to the dealership in multiples occasion to get a status on my Vehicle. I would not recommended this dealership to any one and I will not go back for services nor purchase another vehicle from them ever again. More

Service Star! Thank you very much Christina (Service) and Craig for helping me today to expedite my Seal Treatment to my new Jeep. Christina was literally running t Thank you very much Christina (Service) and Craig for helping me today to expedite my Seal Treatment to my new Jeep. Christina was literally running to help me. I felt like they really cared about my wait time. And...the Jeep looks great! More