Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Unauthorized warranty charge cost $2079 to owner. I thought this dealership was 5 stars. Until a few years after when I went to file a claim for my money back guarantee offered by the Mopar Vehicle Pr I thought this dealership was 5 stars. Until a few years after when I went to file a claim for my money back guarantee offered by the Mopar Vehicle Protection plan and came to find out that in all my years of owning the vehicle and years of meticulously never using the warranty unless a catastrophic event happened I come to find out that for a simple $100 or so dollar service that I paid for my warranty was also charged. This voided my $2079 money back claim. Assuming this was an error I immediately reached out to the dealer, no response. 3 months and multiple emails and voicemails EVEN TO THE GENERAL MANAGER. Nothing, I decided to email for service or a new car. Almost instantly received correspondence. They were/are personally avoiding me and my problem. This to me proves malicious intent. I am beyond amazed that a dealership over a few $100 would allow a customer to lose thousands. Lawyers will soon be involved which I also hate. Hopefully someone gets back to me to right this wrong... I would give 0 stars if I could. interesting all 1 star reviews are flagged as inappropriate. More

Great service! The dealership offers great service and friendly people to take care of any service or issues that you may have. I expect to have a long term relatio The dealership offers great service and friendly people to take care of any service or issues that you may have. I expect to have a long term relationship with this dealership. More

GREAT CUSTOMER SERVICE had a problem with my dashboard which was peeling which they fixed and held the car for a month at the dealer until i came back from NY with no proble had a problem with my dashboard which was peeling which they fixed and held the car for a month at the dealer until i came back from NY with no problem More

Excellent service from Tom at Schumacher My Jeep had a repeat issue that Tom took care of. I’m very happy with the outcome. With both Chrysler and Schumacher. Thank you! My Jeep had a repeat issue that Tom took care of. I’m very happy with the outcome. With both Chrysler and Schumacher. Thank you! More

Service you can trust As always, I received excellent service from this dealership. My service advisor, Frank Santilli, not only got my Jeep serviced quickly but also a As always, I received excellent service from this dealership. My service advisor, Frank Santilli, not only got my Jeep serviced quickly but also addressed a concern I had with my Jeep top. Frank made sure that my issue was taken care of and got my vehicle back to me knowing I needed it by the end of the day. It's great to have a service dept that you can trust. More

Service was excellent Tom was great got in and out on time and kept me informed about progress Went over paperwork showing me that wheel alignment was pretty good. I had a Tom was great got in and out on time and kept me informed about progress Went over paperwork showing me that wheel alignment was pretty good. I had a tire west issue that he is getting me paperwork for Goodyrsr. More

Courteous Car Delivery Craig Savarese was very professional and easy to work with. He was my contact person as my Chrysler vehicle was ordered in another state and delivere Craig Savarese was very professional and easy to work with. He was my contact person as my Chrysler vehicle was ordered in another state and delivered to Florida. More

Schumacher is outstanding The service department at this dealership is outstanding. Over many years, I have owned different makes of cars and I can tell you that this dealershi The service department at this dealership is outstanding. Over many years, I have owned different makes of cars and I can tell you that this dealership's service department is the best -- better than BMW, better than Audi, better than Ford. I dealt with Yovanni and I can tell you that I have never had a better service advisor -- honest, helpful and professional while maintaining the personal service we all want. Additionally, Vicki who greets you and helps with the flow of work is simply the best and makes the sometimes difficult visit to the service department more enjoyable and helpful. Overall, the service department is the reason why i will continue to buy cars at this dealership. More

First vehicle service Charlie was great. They dealt with my 3rd party service contract directly with no hassle to me. Fast friendly service. Car looked and drove great and Charlie was great. They dealt with my 3rd party service contract directly with no hassle to me. Fast friendly service. Car looked and drove great and they washed it for me! More

My Service Advisor was Frank Santilli. He was EXCELLENT! I made an appointment for a Recall notice. I also requested an oil change with full synthetic oil. Additionally, Mr. Santilli suggested a tire rotat I made an appointment for a Recall notice. I also requested an oil change with full synthetic oil. Additionally, Mr. Santilli suggested a tire rotation at this time as well, which I agreed. He advised me of the time it would take to complete the job. He personally, escorted me to the shuttle pick up lobby and explained how I would be contacted for my shuttle ride home. Incidentally, Rick, my driver was also very professional and an excellent driver. I don't think anything could have been better concerning my experience with Schumacher Dodge. Following my repairs / service appointment I had a short visit with Christian Palmer who originally sold me my Ram Limited 1500. I showed him some minor damage that I received following a "fender bender". He personally introduced me to Thomas Clark, One Perfect Touch Mobile Paint Repair on your property. Following his inspection and a bid, I made an appointment to have his company repairs the damages. What a great group of professional you have at Schumacher! A breath of fresh air considering experiences I have had with other dealerships in the area. More