Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

Horrible dealership. Zero customer service. Needed to wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 wait two weeks for an appointment for an oil change. Get there and no one acknowledged me for 30 min in the service dept with my truck. Then it’s a 1 1/2 hour wait for oil change which it’s been 2 hours so far. All they tell you is it’s almost ready. What is the point of an appointment. More

I had an appointment and Ufredo Zapata took care of me right away. He was attentive and the estimate for the wait was on time and shorter than I had expected. And I love the fact whenever I get the car se right away. He was attentive and the estimate for the wait was on time and shorter than I had expected. And I love the fact whenever I get the car serviced here they wash the car for you. I don't know of any other dealer that does that and I've had just about every make of car. More

Excellent service when I got there I was able to talk to somebody within minutes about my problems and they were able to fix and by an hours I was back on the road somebody within minutes about my problems and they were able to fix and by an hours I was back on the road More

Cindy was my service advisor, she always followed up with me when she said she would and kept me informed she is friendly and helpful great experience, my name is Carlos me when she said she would and kept me informed she is friendly and helpful great experience, my name is Carlos More

After searching for a Jeep Dealer to have my new jeep serviced, my wife found Schumacher in Delray, and they had great reviews. My wife called and set an appointment for service with Brittany, and whe serviced, my wife found Schumacher in Delray, and they had great reviews. My wife called and set an appointment for service with Brittany, and when we showed up, no one new anything about an appointment. By chance, I was greeted by a service advisor named Cindy, who immediately picked up the ball with the whole appt confusion. What started out as a problem, was quickly resolved when Cindy picked up the ball and took ownership of the problem; thanks! and nice save Cindy! Even when there was an issue with my service coupon (10% on their web site), Schumacher moved quickly to resolve the issue and credit our account. To me, the sign of a good dealership is not that they "are perfect," but when something does go wrong--as it does in life--how do they handle things. I give Shucmacher 5 STARS and Cindy 10 STARS! Thanks, More

Very fast and reliable thanks to Benjamin for taking care of my car and needs, highly recommend to ask for him when you take your car in. of my car and needs, highly recommend to ask for him when you take your car in. More

My car was ready amazingly before time!!Staff was super My car was ready amazingly before time!! Staff was super nice and knowledgeable. He explain all the work they were going to perform and why. I tr My car was ready amazingly before time!! Staff was super nice and knowledgeable. He explain all the work they were going to perform and why. I truly recommend it. More

The worst service department I ever had to deal with in the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager the last 40 years of owning a car. Horrible customer service Advisor and his manager! Called both and after a week never heard from service manager at all. Service advisor Robert was never available,everyday I called and I would leave a message. He would not return calls until 2 days later. That was twice in a weeks time. Didn’t even have oil change that was requested on his work order. After hm finally calling me that the car would not be able to be looked at until next week. But did not feel comfortable with that or the service department, I requested my car to be ready for pick up today. It was not and had to wait finally brought around driver could not put vehicle in park, there was a cover on the floor board and the center arm rest was stuck in upright position. They had activated the tow switch in there an could figure how the driver could drive it to front! After an hour from when I arrived I was out of there and guess what, now my check engine light was on! Took it to another place, told me right away what other issue was and gave me a time frame for repairs and told me it was under warranty. Second time the charm, first visit in Delray was a Cale’s in appointment for a recall computer update. Got there at appointment time and was not on the list, but was told it was a quick thing. But over 4 hours later waiting there and with multiple excuses car was ready. More