Schumacher Chrysler Dodge Jeep Ram of Delray - Service Center

This was my first visit to a Jeep dealer for a scheduled service with my 2020 Wrangler Unlimited Sahara in Florida. I just moved to Delray Beach and had some concern regarding how the service experience wo service with my 2020 Wrangler Unlimited Sahara in Florida. I just moved to Delray Beach and had some concern regarding how the service experience would go where I may be viewed as a northern invader who did not purchase his vehicle new at this dealership. I was treated like a fellow American with a Jeep. Very pleasant experience! Carmelo was my service manager and he was awesome. Really nice guy who told me what was going to be performed and how long it would take and he was right on the money! Very professional, kind and courteous experience. I look forward to trading in my lease asap and getting a new one at Schumacher! More

Excellent service, excellent and courteous staff the car came back cleaner than when it was dropped off, the communication was perfect and the facility was clean and comfortable! came back cleaner than when it was dropped off, the communication was perfect and the facility was clean and comfortable! More

Carmelo has a great attitude, proactive, willing to help. And goes above and beyond. I had made a mistake on the appt date and but he made sure I wasn’t going to waste my day for going there without an appoi And goes above and beyond. I had made a mistake on the appt date and but he made sure I wasn’t going to waste my day for going there without an appointment and did it with a fun happy attitude. More

Chris took care of my issues from the start. It took a while to get the parts needed but Chris kept me informed and even assisted in getting me to Enterprise to rent a car. Highly recommend this dealersh while to get the parts needed but Chris kept me informed and even assisted in getting me to Enterprise to rent a car. Highly recommend this dealership! More

The customer service here is exceptional! I had a couple of problems with my car that needed fixing, and Benjamin helped me with it all! He was very knowledgeable and knew exactly how to come up with soluti of problems with my car that needed fixing, and Benjamin helped me with it all! He was very knowledgeable and knew exactly how to come up with solutions. I will definitely come again! More

Worst service center in America hands down. Brought my gladiator in for an oil change and got it back with tons issues it never had. Service manager made it sound like he has this problem a lot. I bet gladiator in for an oil change and got it back with tons issues it never had. Service manager made it sound like he has this problem a lot. I bet their service technicians make the same mistake frequently. Luckily the solution is a quick flash update to the onboard computer system. Takes about 2 hours. These people had my truck all day and did absolutely nothing. Didn’t call me. Didn’t do the update. They just left my truck in the service center all day and never called me. I an hour on hold to get my truck status, got so tired on waiting on hold I drove over there. My truck sitting untouched and someone loser service advisor giving me some bogus excuse that they don’t actually have technicians workin that can fix the truck, despite being scheduled for this exact service for this day for over a week. These people are the worst. Don’t believe me? Just pull into the service center and see what a disaster it is. The place couldn’t be more chaotic and disorganized. Don’t bring your vehicle here. You will get it back in worse condition and they won’t fix it. They literally told me they have plenty of clients and they could care less. More

Drove to Florida from New York with my 2017 jeep grand Cherokee, realized when we got here there was some kind of electrical problem. We drove into Schumacher and we’re helped immediately, we spoke to Ben Cherokee, realized when we got here there was some kind of electrical problem. We drove into Schumacher and we’re helped immediately, we spoke to Benjamin who was very professional and helpful and realize the situation we were in and took the vehicle in immediately. The dealership was very busy that day and had no loaner car to give us, they Uber us home and texted and called with updates. The next day they ubered us back and my vehicle was 100% fixed. Again Benjamin And the staff very professional and courteous I cannot say how helpful they were and how appreciated it really was to be treated that way. I highly recommend this dealership More