Schumacher Chrysler Dodge Jeep Ram of Delray

listened, reassured, communicated & fixed On Wednesday afternoon, before Thanksgiving (& before a road trip to the Tampa area for Thanksgiving Day) we had to take my 2010 Caliber in unexpected On Wednesday afternoon, before Thanksgiving (& before a road trip to the Tampa area for Thanksgiving Day) we had to take my 2010 Caliber in unexpectedly. One of the symptoms I was describing was VERY odd & needed a certain combination of things to recreate it. Frank listened & wrote down what we were saying. There was no way we could have the car looked at, let alone fixed that day, so we had to rent a vehicle for ‘Thanksgiving in Tampa’. Frank was reassuring as I was likely evidently a bit stressed because of our commitment to family to be in Tampa for Thanksgiving Day. He promised to give us an update on Friday after Thanksgiving, which he did and ultimately they were able to get parts from another area dealer & get my car fixed before closing on Friday. This could have dragged on over the holiday weekend and that would have cost us a lot in car rental fees. We REALLY appreciated the attentive service & timely fix! Debra S. More

AWESOME EXPERIENCE My wife and I were looking to buy a Chrysler 200S, the sales person (Gary) was amazing, he not only took care of us by showing us the car but also bou My wife and I were looking to buy a Chrysler 200S, the sales person (Gary) was amazing, he not only took care of us by showing us the car but also bought some food for our 5 year old daughter while we were waiting for the paperwork. Since we are not from DelRay and didn't expect to purchase the vehicle that same night, we didn't have our trade with us, Gary offered to drive our new car to our house and to take our trade back to the dealership. He went above and beyond our expectations... Everyone else in the dealership also did their best to accommodate us and our needs. I'm very impress and recommend this dealership and Gary to anyone. More

warranty I bought a 2014 300 from the Toyota dealership down the street from them. I had warranty item that needed taken care of they told me to take it back t I bought a 2014 300 from the Toyota dealership down the street from them. I had warranty item that needed taken care of they told me to take it back to toyota. So don't expect any help from their service department if you don't buy your car from them. Very unprofessional. Ed Morse toyota figured out a way to get my mirror fixed. Much better dealership. More

Pleasantly surprised About a month ago I spotted a beautiful 2015 Dodge Challenger at this dealership and put down a $500 deposit, ensuring that they would notify me firs About a month ago I spotted a beautiful 2015 Dodge Challenger at this dealership and put down a $500 deposit, ensuring that they would notify me first if anyone else was interested in buying it while I explored other options ( I was still in the very early stages of shopping). I'm a very indecisive person to begin with and am even more so when it comes to cars. I keep them for a long time so they are a big commitment for me. As such, it took about a month to finally decide that the Challenger was indeed the car for me. Christopher Day was my sales rep and even though I had originally told him I'd be ready to buy in a week or two, he was very patient and understanding throughout the process, never trying any hard-sell techniques or pushing me to make a decision before I was ready. The night before we were ready to make the purchase I came across this website and read these reviews. I had had a negative experience with a Jeep/Dodge dealership up north just a few years ago, so I was almost swayed me to look for another dealership. I'm glad I didn't. The next day we were able to hammer out a deal in no time at all. They gave me a very fair deal on my trade-in and exactly the financing that I expected. It was the most pleasant and hassle free car-buying experience I've ever had. There were no hidden fees, silly up-sells, or "convenient" thousand dollar mistakes in the paperwork. Throughout it all, Chris was friendly, honest and knowledgeable. At the end of it all he walked me through every feature of the fully-detailed car with a full tank of gas. (Hard to believe those last two things would come as a surprise, but that was not the case with the Jeep dealership up north). All in all, a great experience and I hope their service department can carry the torch in the years to come. More

Rude punk kid Very rude in your face to a women.. They gave wrong info so I tried to meet half way over $12 dollars.. Really? Don't buy here they are con artists Very rude in your face to a women.. They gave wrong info so I tried to meet half way over $12 dollars.. Really? Don't buy here they are con artists More

STAY AWAY FROM DELRAY DODGE!!! These people are the worst dealership I have ever dealt with. They sold me a new car in September of '13 and it is a LEMON! Delray Dodge consistently These people are the worst dealership I have ever dealt with. They sold me a new car in September of '13 and it is a LEMON! Delray Dodge consistently orders the wrong repair parts, their technicians miss service items and they even damaged my car causing $1000 in body work to be done to it. My car has been in their shop for over two months since I've bought the car. Their dealership refuses to deal with the situation appropriately. When I complained they even blocked and deleted my comments from their Facebook page. STAY AWAY FROM DELRAY DODGE AND DELRAY MOTORS!! Buy cars from anywhere else!! They are the worst people I've ever had the misfortune of doing business with!! More

STAY AWAY FROM DELRAY MOTORS!!!! These people are the worst dealership I have ever dealt with. They sold me a new car in September of '13 and it is a LEMON! Delray Dodge consistently These people are the worst dealership I have ever dealt with. They sold me a new car in September of '13 and it is a LEMON! Delray Dodge consistently orders the wrong repair parts, their technicians miss service items and they even damaged my car causing $1000 in body work to be done to it. My car has been in their shop for over two months since I've bought the car. Their dealership refuses to deal with the situation appropriately. When I complained they even blocked and deleted my comments from their Facebook page. STAY AWAY FROM DELRAY DODGE AND DELRAY MOTORS!! Buy cars from anywhere else!! They are the worst people I've ever had the misfortune of doing business with!! More

Nighmare Most horrible experience I ever had. Purchase my new Jeep from this dealer in July 2013. I decided to opt for the leather seats which needed to be s Most horrible experience I ever had. Purchase my new Jeep from this dealer in July 2013. I decided to opt for the leather seats which needed to be swapped out. First visit, wrong seat covers were installed, second visit was to show them wrong covers were installed (someone else needed to see this). Third visit was to get the problem corrected. Now it really begins.... December 2013 they had my car for 11 days!. There was paint chipping on the inside of the door, back of seats were coming apart, piece of plastic on side of seat caught my child's finger, and brakes squeaking to name a few. Eleven days later when I picked up my car it had been driven for 10 miles, it was covered with tree sap all over the car, and the roof of the car was dented. They did not even offer to wash the car. Drove the car for 1 day, and the break squeaking occurred again. I was told by the service manager that "I should take my car to another dealer, as there is nothing wrong". One day I was in the area an popped in. I took the service manager for a ride, where he heard the brake problem. He never apologized for what he said about taking the car elsewhere. They did finally fix the brake problem. Yet, I am waiting 4 months now to have this dent repaired. DO NOT BUY A CAR HERE.....RUN FAST FROM THIS DEALER! More

Drove 3 hours after confirming they had the vehicle I was looking for,, upon arrival they told me the vehicle had just been sold to a dealer 10 miles from my house in Fort Myers... They tried to rectify the looking for,, upon arrival they told me the vehicle had just been sold to a dealer 10 miles from my house in Fort Myers... They tried to rectify the situation, but dropped the ball. Unorganized group and no wonder they have low review. I gave them a chance and they blew it... More

Frauds...quote prices that don't exist...use an 8% gap end of lease value. No industry standard for evaluation...more like "heads or tails" gap end of lease value. No industry standard for evaluation...more like "heads or tails" More