Schumacher Chrysler Dodge Jeep Ram of Delray

Great experience I had read previous reviews about this dealership (bad) and I was hesitant to go. Once I arrived I was warmly greeted and I was assisted by a great sa I had read previous reviews about this dealership (bad) and I was hesitant to go. Once I arrived I was warmly greeted and I was assisted by a great sales woman named Stephanie. She was patient and seemed happy that I found a vehicle that I loved. She was there every step of they way to answer any of my questions. The manager Craig was curtious and worked with me and my super bargaining skills. Lol More

Headlight never corrected I have a brand new 2015 Chrysler 300S that came from the factory with two different headlights, I alerted the dealer of this in March 2015 3 days afte I have a brand new 2015 Chrysler 300S that came from the factory with two different headlights, I alerted the dealer of this in March 2015 3 days after I took the car home.. They keep telling me Chrysler is sending the correct headlight to match. It is now September and still no headlight or call. Hard to believe this matter is not solved. Very frustrating! I get no satisfaction on the dealers part which when you call all you get is voice mails. Never a live person. More

High concern for customer satisfaction.. I recently purchased a used car from Del Ray Motors. Salesman Pedro Diaz and used car manager Dan Blackburn made sure I was completely satisfied with I recently purchased a used car from Del Ray Motors. Salesman Pedro Diaz and used car manager Dan Blackburn made sure I was completely satisfied with my purchase. It's rare today to find a dealership with that level of concern and integrity. More

Terrible customer service and warranty care The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. T The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. They did not look at it until friday and charged me for a rental vehicle for those 5 days it sat there doing nothing. Then they would not cover the repair under warranty. This is a 2015 vehicle and there should not have been any question that it was a warranty repair. I had it towed out of there to a much better, reputable dealership. HIGHLY ADVICE TO NEVER USE FOR SERVICE!!!! More

Superior Customer Service I bought my Jeep Cherokee Laredo here and have always returned for routine maintenance because the Customer Service here at Delray Motors has ALWAYS b I bought my Jeep Cherokee Laredo here and have always returned for routine maintenance because the Customer Service here at Delray Motors has ALWAYS been EXCEPTIONAL. I have had the pleasure of dealing with numerous people throughout the years and they ALL have been wonderful & made me feel important and valued as a customer. I did not have an appointment and RICK QUINONES worked me into his schedule with very little wait time on a busy Monday morning. He was very personable and professional and a pleasure to deal with. I highly recommend Delray Motors to anyone who is thinking of purchasing a vehicle or needs service on their existing car/truck to come here first. They will treat you right and take care of you! Kudos to Delray Motors for hiring and keeping the BEST employee's! More

Amazing dealership This is my second purchase from Delray Motors! Almost 10 years ago bought my first new car. Didn't think I would be back for my 2nd new car but their This is my second purchase from Delray Motors! Almost 10 years ago bought my first new car. Didn't think I would be back for my 2nd new car but their service is amazing! We spent a week "shopping" around and came back with out a flinch to see Alan Gallagher. He was personable and made the search fun and kept it honest. He also loves everything bagels! We got the ecodiesel grand cherokee and couldn't be happier. Thanks Alan for putting up with us! As well as in financing Richard, you were so patient! More

Best Dealership in town! Delray Motors is a great dealership! Amazing service! I would reccommend everyone to go to Delray Motors for great prices, excellent customer service, Delray Motors is a great dealership! Amazing service! I would reccommend everyone to go to Delray Motors for great prices, excellent customer service, and a safe purchase! The staff couldn't have been more friendly. Also, one of the managers, Dan Blackburn, was more than accommodating and really went above and beyond to make sure I was happy with my new car! More

Stress free and pleasant car buying experience Salesperson: Stafford Leflett Thank you for following up regarding my car and car buying experience. I would like to express my gratitude for the Salesperson: Stafford Leflett Thank you for following up regarding my car and car buying experience. I would like to express my gratitude for the pleasant experience that you provided me and my father. I feel that you were honest, patient, and provided all of the necessary information to make for a peaceful car buying experience. Regarding the vehicle itself, I could not be happier with it. The car is safe, stylish, and a pleasure to drive. More

Jeep Cherokee Sport Thank you Alan Gallagher for all your help today. You made buying a new car very easy...and of course your knowledge of these new fang-dangled gizmos Thank you Alan Gallagher for all your help today. You made buying a new car very easy...and of course your knowledge of these new fang-dangled gizmos for radio and phone was super helpful. I look forward to having many fun adventures in my new Jeep & dad too! Thanks again! Go Pats!!! More

Run don't even pull up in the parking lot I would not advise buying a vehicle from this dealership. I bought a vehicle from this dealership and it was a nightmare. I had an OTD price of 27,500 I would not advise buying a vehicle from this dealership. I bought a vehicle from this dealership and it was a nightmare. I had an OTD price of 27,500 and they told me to order the Subaru I wanted they required that I put down a 1k downpayment after I made the payment they gave me an email confirmation that now I only owed 26,500 for the vehicle. The night before we picked up our vehicle I called Sal the salesman to go over the pricing so thee was no surprises. When met Sal at a 11 A.M. Sal tried to say it was 27,500+1k down payment. He tried for over an hour to convince me that I need to pay another 1k for the vehicle. Yet I showed him my receipt and email confirmation. Then after 1 hour 1/2 they finally agreed to the price that we already had an OTD price of. When we had to fax document to my bank I saw the black board with my name on it showing it was for 27,500-1k for the down payment. So then I knew Sal intentionally tied to charge me 1k extra. This should of been the warning. When we ordered the vehicle we paid extra for a feature of the cali emissions called the PZEV I have paper trail that the dealership said this vehicle had that. Yet it didn't since the 15's are a new generation and just came out Sal used that to falsely allege that this vehicle was a PZEV when we confronted him to why vehicle did not have the PZEV symbol. Sal lied some more and said Subaru decided all the 15 outbacks will have the PZEV therefore there is no reason to put the symbol on the vehicle since it is standard. He compared it to the backup camera he said you don't see a symbol on the car saying it has this feature do you? Still skeptical Sal then had this mechanic lie for him and tell us Sal is correct this is a PZEV vehicle when he knew it wasn't. So then we pointed out scratches on the vehicle Sal ensured us it was just glue marks yet we pointed out that this was not glue marks. Sal lied again and said to protect the cars because they come from Japan Subaru sprays the cars down with a light glue and this protects the vehicle. at the end Sal admitted these were scratches yet put the vehicle in the bay shop. Yet he never got the scratches out. So then we have an audio recording from the dealership saying they would pay to have the scratches repaired. So when I sent Daniel Blackburn the audio recording he said yes even though we had agreed to repair the scratches because Mr. Kaplun doesn't work here what he said is a moot point. So then I filed a complaint though the state of Florida flhsmv. then the dealership left a message saying they would repair the scratches. Yet when the state of florida Flhsmv closed the case the dealership owner Mr. Young said since the case is closed we renege our offer. So then I called the state of Florida and they reopened up the case then the dealership lied to them so they closed it then they reopened it for a 3rd time. The Dealership tried to force me to drive without a tag when I tried to advocate to get one Mr. Dwight Anderson the finance manager said drive back to Tampa slowly so you will not get pulled over by the police for not having a tag, yet my father who is 72 confronted Dwight and said we are not taking the vehicle without a tag. Dwight got into my fathers face and said "listen old white man" I am in charge and your not getting one do you understand" then Dwight almost shoved my father into the wall I had to get into the middle to prevent Dwight from causing my father bodily harm injury. This is a Shady Dealership and the owner is very shady. When I confronted him about why they agreed to repair the scratches and renegged he went to his attorney which said I am not authorized to contact him or anyone else or it will be considered harassment. Yet trying to have me drive without a tag and trying to shove a senior into a wall and trying to charge me 1k more and everything else that happened. I am the victim not the victimizer the dealership should be embarrassed it should be closed down. Do not buy a Subaru or any other vehicle from this Dealership. Run..... as fast as you can from this dealership . More