Schumacher Chrysler Dodge Jeep Ram of Delray

Wonderful change of hands! "Come Join The Family" I recently made a purchase of a 2015 Dodge Grand Caravan at Schumacher of Delray and couldn’t have been more pleased! I visited this same locatio I recently made a purchase of a 2015 Dodge Grand Caravan at Schumacher of Delray and couldn’t have been more pleased! I visited this same location three years ago and had a much better experience this time around. I was immediately greeted with a smile at the front desk, and the same when I departed. My salesman Louis Hart was absolutely AMAZING, and very knowledgeable on all of his available products. He took his time to explain all the features on many different models and had the patience of a saint with my many questions. Louis and his financing department worked rigorously to find me a vehicle that not only fit the demanding needs for my family, but also insuring that it would fit into my very strict financial needs. My son was also treated as they say "Family". He was given coloring books and lollipops to make his experience just as enjoyable, and insuring my sanity. :) I would defiantly recommend this dealership and salesman, Louis Hart to all of my friends and family. More

TERRIBLE CUSTOMER SERVICE The customer service at this dealership is despicable....after the purchase, of course once they had our money, we were promised floor mats by Craig. The customer service at this dealership is despicable....after the purchase, of course once they had our money, we were promised floor mats by Craig. When we call to follow up with them there is no answer and no one calls back. In addition, we were due a 100 dollar refund, one month later still no refund and no one will call us back after multiple calls and messages to several different people. Our sales rep Dave was great, his manager and the finance team TERRIBLE. More

Unacceptable service Made an appointment for 7:30 am for oil and filter change, recall change in computer, fix seat controls and check battery. The job was not completed u Made an appointment for 7:30 am for oil and filter change, recall change in computer, fix seat controls and check battery. The job was not completed until 5:45pm at which point I couldn't obtain the work order because one tech hadn't added his time. I asked Cindy Billock if she could at least provide me with the part number on oil and filter. She left me for a moment at cashier and came back and stated because there was not charge for this oil change the a part numbers would not be provided, the work order would just state: Diesel oil and filter. NOT TRUE, when I finally obtained the work order the next day IT DID have part numbers for both oil and filter. Tim Duran himself did not understand why the work order was not released to me upon completion. I don't understand the sense in making an appointment if they just put you off the whole day. Why not be forth right and say leave the vehicle for the day. Three employees gave me the same bogus excuse, well if you left the premises they would just move others in front of yours. If I left the premises, that doesn't mean I do not have a schedule of my own. It was certainly a bogus excuse. After picking up the vehicle that evening, we check the oil, it was not changed (black as when we brought it in). Cindy Billock was contacted the next morning and she stated she watched the service man drain and change the oil. NOT TRUE We went back and seen Tim Duran, he looked at the dip stick and had no question the oil had not been changed. They also provided a Mopar Vehicle Checkup, where they provide this check list that had checks in the green For OK for all fluids, tires, battery, etc. after looking under the hood and observing the coolant being well below minimum (hot then again when cold) I wonder if they had checked anything. Tim Duran personally seen that the oil and filter was changed the next day. And other fluids in the check list where topped off. Tim ended up making it right BUT this should NOT have happened. We spent 1 1/2 days getting some simple service. I suggest everyone check under the hood to make sure your service is provided. More

Great experience I had read previous reviews about this dealership (bad) and I was hesitant to go. Once I arrived I was warmly greeted and I was assisted by a great sa I had read previous reviews about this dealership (bad) and I was hesitant to go. Once I arrived I was warmly greeted and I was assisted by a great sales woman named Stephanie. She was patient and seemed happy that I found a vehicle that I loved. She was there every step of they way to answer any of my questions. The manager Craig was curtious and worked with me and my super bargaining skills. Lol More

Headlight never corrected I have a brand new 2015 Chrysler 300S that came from the factory with two different headlights, I alerted the dealer of this in March 2015 3 days afte I have a brand new 2015 Chrysler 300S that came from the factory with two different headlights, I alerted the dealer of this in March 2015 3 days after I took the car home.. They keep telling me Chrysler is sending the correct headlight to match. It is now September and still no headlight or call. Hard to believe this matter is not solved. Very frustrating! I get no satisfaction on the dealers part which when you call all you get is voice mails. Never a live person. More

High concern for customer satisfaction.. I recently purchased a used car from Del Ray Motors. Salesman Pedro Diaz and used car manager Dan Blackburn made sure I was completely satisfied with I recently purchased a used car from Del Ray Motors. Salesman Pedro Diaz and used car manager Dan Blackburn made sure I was completely satisfied with my purchase. It's rare today to find a dealership with that level of concern and integrity. More

Terrible customer service and warranty care The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. T The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. They did not look at it until friday and charged me for a rental vehicle for those 5 days it sat there doing nothing. Then they would not cover the repair under warranty. This is a 2015 vehicle and there should not have been any question that it was a warranty repair. I had it towed out of there to a much better, reputable dealership. HIGHLY ADVICE TO NEVER USE FOR SERVICE!!!! More

Superior Customer Service I bought my Jeep Cherokee Laredo here and have always returned for routine maintenance because the Customer Service here at Delray Motors has ALWAYS b I bought my Jeep Cherokee Laredo here and have always returned for routine maintenance because the Customer Service here at Delray Motors has ALWAYS been EXCEPTIONAL. I have had the pleasure of dealing with numerous people throughout the years and they ALL have been wonderful & made me feel important and valued as a customer. I did not have an appointment and RICK QUINONES worked me into his schedule with very little wait time on a busy Monday morning. He was very personable and professional and a pleasure to deal with. I highly recommend Delray Motors to anyone who is thinking of purchasing a vehicle or needs service on their existing car/truck to come here first. They will treat you right and take care of you! Kudos to Delray Motors for hiring and keeping the BEST employee's! More

Amazing dealership This is my second purchase from Delray Motors! Almost 10 years ago bought my first new car. Didn't think I would be back for my 2nd new car but their This is my second purchase from Delray Motors! Almost 10 years ago bought my first new car. Didn't think I would be back for my 2nd new car but their service is amazing! We spent a week "shopping" around and came back with out a flinch to see Alan Gallagher. He was personable and made the search fun and kept it honest. He also loves everything bagels! We got the ecodiesel grand cherokee and couldn't be happier. Thanks Alan for putting up with us! As well as in financing Richard, you were so patient! More

Best Dealership in town! Delray Motors is a great dealership! Amazing service! I would reccommend everyone to go to Delray Motors for great prices, excellent customer service, Delray Motors is a great dealership! Amazing service! I would reccommend everyone to go to Delray Motors for great prices, excellent customer service, and a safe purchase! The staff couldn't have been more friendly. Also, one of the managers, Dan Blackburn, was more than accommodating and really went above and beyond to make sure I was happy with my new car! More