Schumacher Chevrolet - Service Center

DISHONEST OR INCOMPETENT...YOU DECIDE Brought in a vehicle for a diagnostic and they advised approx 900 in repairs and "maybe" issue would be resolved. Took to another repair shop and it Brought in a vehicle for a diagnostic and they advised approx 900 in repairs and "maybe" issue would be resolved. Took to another repair shop and it was am eye hook and wire and none of the three things they said "HAD" to be replaced. Back to Schumacher and requested my diagnostic fee of $120.00 be refunded since none of the three things repaired were the cause of the problem. . I was told by the service manager "Jack" that the new starter was only "recommended" , which was bald face lie. He then proceeded to tell me that the eye hook and wire were part of the fusable link therefore they were correct. It should be noted that the link, starter, and battery worked just fine with the wire and eye hook replaced. He then had the nerve to take credit for the repair of the second shop based on their diagnostic, and did not give me chance to tell him that they used the schematics to trace the problem back to the wire. He was rude, arrogant and condescending and inferred that myself and my husband were lying about what we were told by the advisor. Finally, offered credit for diagnostic for future service and I said "Why would I trust you" because right now I am angry and untrusting. Response: Well since we lost you as a customer, I guess it doesn't matter. Good thing they treat people line "ONE OF THE FAMILY". I will be contacting corporate and filing a better business bureau complaint. I purchased the vehicle at that location and had all service done there. I shudder to think how many times they have overcharged and or improperly repaired my vehicle. Be very careful if you use this repair department More

Service Department Very professional service. Attention to my needs and knowledge of my service problems.Direct,honest answers.Courtesy beyond what one usually encounte Very professional service. Attention to my needs and knowledge of my service problems.Direct,honest answers.Courtesy beyond what one usually encounters these days. Kudos to the entire service department. More

Painless experience! Schumacher offers the BEST service department in town! My service technician was Jesse Solari and he was a pleasure to work with. He responded quickly Schumacher offers the BEST service department in town! My service technician was Jesse Solari and he was a pleasure to work with. He responded quickly to voicemails, had impeccable manners, and accurate estimates on prices and completion times. I could tell by his interaction with his other colleagues that he enjoys his work and is well respected by others. An associate in the parts department actually referred me to Jesse when I had mentioned that my previous service advisor had not returned my phone call. Schumacher's attention to detail like offering customers cold bottled water & the complimentary carwashes before returning vehicles to their owners makes the nightmare of having your car serviced pleasurable. More

Review for first visit to Schumacher for car service I'm very satisfied with the service I had at Schumacher. My Chevy was recalled but it had no problems, according to your service department. I'm very satisfied with the service I had at Schumacher. My Chevy was recalled but it had no problems, according to your service department. More

it was fine the only thing a can tell is that I did not got a loaner but the service was excellent, also regading the car I have it for a year and I did not have the only thing a can tell is that I did not got a loaner but the service was excellent, also regading the car I have it for a year and I did not have a single problem More

Great service Highly recommend service was quick and priced fairly. Free car wash was very nice,free multi point inspection was great, no up selling for other servi Highly recommend service was quick and priced fairly. Free car wash was very nice,free multi point inspection was great, no up selling for other services More

great service great people,who cares about you & your truck. The best one i think is Jessie S, this man makes sure you are up to date on what is going on w/ your tr great people,who cares about you & your truck. The best one i think is Jessie S, this man makes sure you are up to date on what is going on w/ your truck . GREAT place. very caring people & service More

SERVICE DEPARTMENT MANAGER (JACK) Having a Service Manager of his demeanor, understanding of staff and customers needs and feelings is the largest PLUS that Schumacher may have made th Having a Service Manager of his demeanor, understanding of staff and customers needs and feelings is the largest PLUS that Schumacher may have made this point. The follow-up that he does to ensure a customer is totally satisfied is exemplary. After a purchase, service is essential and HE gives it 150%. Thank YOU Jack!!! Not sure about any impact on my car re: recalls. More

Recall Repair Dave Stadelman took excellent care of me with a recall issue on my 2012 Buick Enclave. It was completed when he said it ould be while I waited. Dave Stadelman took excellent care of me with a recall issue on my 2012 Buick Enclave. It was completed when he said it ould be while I waited. More

Great auto repair/service and sales. Tom Ford (sales) was great and what a wonderful personality! Jesse in the Service Department took care of the issues without missing a beat and was v Tom Ford (sales) was great and what a wonderful personality! Jesse in the Service Department took care of the issues without missing a beat and was very complete. Both were professional and kept us informed on the progress of our vehicles. More