Schumacher Chevrolet of Livingston - Service Center

A car hit my bumper head on while I was parked and cracked the plastic. I brought it to Warnock Chevrolet based upon the insurance company. When I left the dealership the car looked okay. After a year cracked the plastic. I brought it to Warnock Chevrolet based upon the insurance company. When I left the dealership the car looked okay. After a year, the reflectors started falling off, the paint started peeling and there was water in my BMW's headlight. It cost me $3,500 to replace the headlights and reflectors and the paint is almost off of one side of my bumper. The quality level of Warnock's repair work is low quality and borders on a scam operation. More

Terrible service with a Smile everyone knows independent shops are installing cheap knock off parts and charging for OE but did you know dealers are doing it too now? This one is. everyone knows independent shops are installing cheap knock off parts and charging for OE but did you know dealers are doing it too now? This one is. For 3X the money of a gas station ($600), I ran the numbers which came up $50 Raybestos xxxx. They didn't bother to bleed (as agreed) or replace the remaining (cheap) brake drum parts I thought I was paying for, and apparently managed to damage my front rotors doing brake "burn ins" after pulling the front wheels and failing to torque the lugs to spec. Stripped a rear lug bolt and drums are howling grinding. Driving now with low brakes and double repairs. More

Repeat visits for same problem The service advisors are friendly and professional, but the work that happens in the back is subpar at best. I tried to have a long term relationship The service advisors are friendly and professional, but the work that happens in the back is subpar at best. I tried to have a long term relationship with this dealer; I bought a "Certified Preowned" vehicle 5 years ago and had it exclusively serviced there. When the vehicle had issues, often times the repair work, which I had agreed to at premium dealership service rates ($$$), failed to address the problem and required repeated visits. In at least one case, the repair work caused more problems: they recommended I replace the front outer axle seal on my AWD vehicle due to a slow leak. After that repair, the front end started making all kinds of noise. After many repeat visits, including one where I went through nearly $3,000 to rebuild the entire front axle, the problem ended up being a shock absorber, which had already been replaced once. Fast forward to nearly 5 years after purchase, I return with my exclusively dealer serviced vehicle to trade it, and they lowball me saying the Takata airbag recall ... "it's a really bad one" ... and it negatively impacts the vehicle's value. They offered me $9k on a vehicle that books out at $11k at the absolute low end and wouldn't budge. Mind you these are currently listed on used car lots for $18-19k with 50k more miles on them than mine has, so there was plenty of profitability available even at a $14k trade allowance. Then they said "good news, your repeat business qualifies you for a $250 sales bonus." Wow, two hundred and fifty whole dollars! So much for valuing a customer who tried to be loyal. I am completely finished with Wigder, the vehicle I bought was garbage, the service department apparently has some terrible mechanics, and they don't care at all about repeat sales business. More

Professional, Experienced, Friendly My car stalled out twice and I was afraid to drive it. This was at 5:30pm. I called Wigder and asked if they could squeeze me in for service the next My car stalled out twice and I was afraid to drive it. This was at 5:30pm. I called Wigder and asked if they could squeeze me in for service the next morning. They did! The car was repaired within an hour and I was on my way. No more stalling. More

You did a GREAT job servicing my Saturn for the last 7 years Did a GREAT job servicing my Saturn. Your service was professional and very informative when maintenance found other issues to address which was impo Did a GREAT job servicing my Saturn. Your service was professional and very informative when maintenance found other issues to address which was important to my safety. Thank you very much for all your help during the 7 years I've been bringing my car to you! More

Great Service Dept - Highly Recommend Brought my 2004 Corvette in for service, which was handled by Thurmon. He was excellent to deal with, was very pleasant, professional and thorough. I Brought my 2004 Corvette in for service, which was handled by Thurmon. He was excellent to deal with, was very pleasant, professional and thorough. I will definitely return and recommend. More

Excellent Service Department I had to have several recall items repaired on my Chevy Cobalt and contacted Wigder because it is close to where I work. When I called the person who I had to have several recall items repaired on my Chevy Cobalt and contacted Wigder because it is close to where I work. When I called the person who answered was so kind and helpful. They ordered the part and were ready to do the repairs on the day they told me they would be ready. They took my car in at 7:30 A.M. and the car was fixed by 9:30 A.M. Two hours only for three recall repairs. The waiting room had coffee, snacks and TV. I was really totally happy with the whole experience including the fact that GM has stepped up and taken care of the people that buy their cars. When it is time to get a new car, I'm going over to Wigder because I know that they will treat me fairly and not just try to make a sale. Thank you so much Service Department. My car works great! More

Above and Beyond My Chevy Equinox broke down about a mile from the dealership at about 6:30 P M. I called and spoke to Johnny in maintenance about getting a tow truck My Chevy Equinox broke down about a mile from the dealership at about 6:30 P M. I called and spoke to Johnny in maintenance about getting a tow truck to have the car picked up and brought to the dealership. Not only did he try to get me the tow truck but he went out of his way to insure that I would have a loaner car while my car was being repaired. I would have otherwise been stranded without any means of getting home. As it turned out, the tow truck operator gave me a jump and I was able to drive to the dealership where the loaner car was waiting. Needless to say I was a very happy camper that evening. I have been with this dealership for 15 years and Johnny and Bernie as well as the mechanics always do their best to accommodate me. The car was repaired with the same degree of professionalism as always. I want to thank this dealership for going above and beyond and for their professionalism More

sevice center This is the best service center that I have been too. Staff are extremely nice and fo out if their way.to make an unpleasant task a good one....tha This is the best service center that I have been too. Staff are extremely nice and fo out if their way.to make an unpleasant task a good one....thank,u gentlemen More

Steady decline in service I have been a customer with Wigder for nearly a decade. I have purchased 4 vehicles from them and two of them being higher end vehicles. My service I have been a customer with Wigder for nearly a decade. I have purchased 4 vehicles from them and two of them being higher end vehicles. My service experience has always been excellent until the past year and a half. Several months ago I had a tire issue on one of my vehicles due to an alignment problem however the store I purchased the tires from was telling me it was possibly struts and shocks (the vehicle had only 40,000 miles on it). I was told by Wigder my extended warranty did not cover shocks and struts and that it would cost $1,800. After expressing my frustration and how the vehicle was just out of the basic warranty, I was then told it would cost me $100. If I hadn't been in the car business earlier in my career and I did not know any better and was just the "average" customer; I would have been stuck with an $1,800 bill. This is not good business! I was willing to give them another chance. I had recently brought my new vehicle in for its first oil change which I had made an appointment several days prior. I advised the service writer, Johnny, over the phone I would like to wait for the vehicle because it was ONLY an oil change. I was told I would be able to do that. I dropped my vehicle off for service and proceeded to wait. 2 hrs later a gentleman in a suit approached me in the showroom and asked if I was being helped. I advised him I had been waiting for my vehicle for the past 2 hours and it was only receiving an oil change. Ten minutes later Bernard, from service, came out with my keys and when I asked if there was a problem with the vehicle; his only response was sorry they got busy. Out of principle now I will drive to ANY other Chevy dealership for service. In a 2 hr time frame I could drive pretty far. It is a shame how this dealer has changed. More