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Schumacher Buick GMC of West Palm Beach - Service Center
West Palm Beach, FL
74 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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74 Reviews of Schumacher Buick GMC of West Palm Beach - Service Center
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May 11, 2018
BATTERY CHANGED IN A TIMELY MANNER I'VE ALWAYS BEEN TREATED FAIRLY AT SCHMACHER'S, WHICH IS WHY I GO THERE FOR ALL MY CAR'S NEEDS. HAVING A DEFECTIVE BATTERY AND NEEDING A MECHANIC JUMP I'VE ALWAYS BEEN TREATED FAIRLY AT SCHMACHER'S, WHICH IS WHY I GO THERE FOR ALL MY CAR'S NEEDS. HAVING A DEFECTIVE BATTERY AND NEEDING A MECHANIC JUMP START, THE TIME WAS APPROPRIATE AS WELL AS WHEN WAITING FOR THE BATTERY CHANGE. AGAIN, BOB JENKINS IS ALWAYS "ON TOP" OF EVERYTHING, More
by JOPAY39
Employees Worked With
Helpful May 10, 2018
Award winning customer service and treatment by Kevin in SVC Whenever I have a concern or scheduled maintenance, Kevin has always been the man I elect to see. He is respectful, honest, and efficient. I have ye Whenever I have a concern or scheduled maintenance, Kevin has always been the man I elect to see. He is respectful, honest, and efficient. I have yet to be disappointed. He is a very valuable asset to the organization and should be treated accordingly. Keep up the good work Kevin. More
by PoppaFats
Employees Worked With
Asst Svc Mgr. kevin
April 24, 2018
Excellent service department Had to have my car towed in due to a coolant leak. It was diagnosed to be a crack in a small plastic part related to the heater. The only part availab Had to have my car towed in due to a coolant leak. It was diagnosed to be a crack in a small plastic part related to the heater. The only part available was in Charlotte, so it was overnighted to Schumacher. Fixed the problem. Three weeks later, another coolant leak and tow. It was diagnosed as the part that was just replaced. They were able to get another one and installed it, at no expense to me, with no hassle whatsoever; they stood behind the GM part warranty. I Aam ALWAYS treated professionally by Bob Jenkins, the service advisor. I really appreciate that Schumacher provides "courtesy car" service when my vehicle needs to be left at the dealership for an extended period; otherwise I would be stranded! More
by PontiacGuy
Employees Worked With
August 11, 2017
Yukon fixed on time and given rental car. Very good, friendly staff. Explained problem we had with transmission so we could understand what was required. Service manager took care of us. Car Very good, friendly staff. Explained problem we had with transmission so we could understand what was required. Service manager took care of us. Car was cleaned and washed. More
by Cargmcdenaliukon
Employees Worked With
Travis Nukols
May 26, 2017
Oil Change, Tire Rotation, Bad Windshield Wiper at Delivery This was my 1st trip to the service department since I purchased the vehicle. I didn't get his name but he wore a White Shirt and Tall person who wal This was my 1st trip to the service department since I purchased the vehicle. I didn't get his name but he wore a White Shirt and Tall person who walks around the Service Bays went above the call of duty and replaced my Driver Side Wiper at NO CHARGE. In contrast the Service Advisor upon checking in my car for service wouldn't change a bad Driver's Side Wiper under Warranty due to the mileage on the vehicle. Not taking into consideration that it was the 1st time in for service since I took delivery. The White Shirted Tall person MADE IT HAPPEN to my expectations....Thank You! More
by Ricks Buick Encore 2017
Employees Worked With
Eric Doering, Travis Nukols
May 23, 2017
2014 buick encore i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time. i went in for a oil change and tire rotation.bob jenkins was exceptional.my car was serviced on time and was delivered on time. More
by spanky1
Employees Worked With
May 20, 2017
CAR REPAIR AND MAINTENANCE My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to m My rotors had to be cut. Originally they were put on 8 months ago by you so they were covered under your 12 month warranty. Spoke to Bob Zjenkins to make an appointment and told I was due for a transmission flush. When I arrived the next day Bob told me I had another 9k before flush was needed. He saved me the $180+. He could have said nothing and taken my money. Needless to say Bob has always taken care of me these last 10 years. Thanks Bob More
by 09 Saturn guy
Employees Worked With
May 09, 2017
Dishonest employee When this employee was specifically asked a question he was deceptive and did not tell the truth. Also on the receipt tried to upsell me for work that When this employee was specifically asked a question he was deceptive and did not tell the truth. Also on the receipt tried to upsell me for work that did not need to be done. More
by Marisol
Employees Worked With
Travis Nukols
May 04, 2017
Excellent Great Service. Southern Hospitality . The salesman Bob Jenkins has excellent customer service mannerism ans expressed them very well. The manager over Great Service. Southern Hospitality . The salesman Bob Jenkins has excellent customer service mannerism ans expressed them very well. The manager over all Mr. Clay was very generous. Good Job Guys :-) smile More
by cw6567
Employees Worked With
April 22, 2017
curteous, prompt, friendly courteous, prompt, friendly I highly recommend your services and all of the staff I inter acted with was friendly and professional... I would recommen courteous, prompt, friendly I highly recommend your services and all of the staff I inter acted with was friendly and professional... I would recommend you... More
by Louise
Employees Worked With
