Schumacher Buick GMC of West Palm Beach - Service Center

BOB JENKINS FOR PRESIDENT! What a great service team too! We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren' We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren't going to do well, even though it's winter. My husband brought the Buick in and sadly the A/C compressor was a gonner & the part had to be ordered and we found out that it was on back-order so we'd have to wait possibly a week or more! The worst part is that if it's hot out, I can't drive the Buick with no working A/C, with the windows down, while I am waiting on this part to come in because we have a 7-month old infant, and if you know anything about babies, you are aware that you can not ride around with the windows down. It effects their breathing... Anyway - I called Bob over at the Service Center of Schumacher Buick (because my hubby told me his name!) and left a msg. I left a msg. explaining we would really love to get a loaner car until the part came in and the repair was made... Bob called me the same day a little while later & didn't even ask questions, he fulfilled my request for a "loaner" vehicle! It was set up before you know it! I ended up driving the rental that was given to us by Enterprise (also a wonderful experience, but that's for another time lol!) & for a much shorter amount of time than we thought... When Bob called me to tell me that since my husband and I worked late, and the service center closed at 5-something, Bob said he would leave the paperwork and keys to our SUV IN THE ACTUAL SHOWROOM since they're open until 8pm! WHAT A WONDERFUL IDEA! And such great customer service. And the cherry on top?!?!?! Bob said "Go ahead and leave your rental there at Buick and I will arrange for it to get taken back to Enterprise." I said "ARE YOU SERIOUS?!" He was SUPER friendly and helpful. I never got to meet him in person (hubby did) but Schumacher Buick should keep this guy on their team forever. Thanks Schumacher Buick and thanks Bob Jenkins for such class and outstanding customer service. Kelli and Brian Ward More

I switched from many years of being a Lexus owner to a Buick . The service was excellent , efficient and quick . Kevin Jensen was very professional Buick . The service was excellent , efficient and quick . Kevin Jensen was very professional More

always a pleasant experience Every time I visit Schumacher, Okeechobee I feel like Bob Jenkins is taking care of a member of his family. He is always seeing that my SUV is properl Every time I visit Schumacher, Okeechobee I feel like Bob Jenkins is taking care of a member of his family. He is always seeing that my SUV is properly taken care of More

Service I always enjoy seeing Nestor and I know he will always take care of everything that needs to be done on my car. I will always ask for Nestor. I always enjoy seeing Nestor and I know he will always take care of everything that needs to be done on my car. I will always ask for Nestor. More

Excellent Service Consistently Best service experience every time! Nestor Lantigua consistently ensures that the service experience is excellent. I appreciate that I was able to as Best service experience every time! Nestor Lantigua consistently ensures that the service experience is excellent. I appreciate that I was able to ask questions. After 7 years of quality outstanding service, this was the first time I needed to return for a tweak and it was performed quickly to high standards. Friendly greeters, folks coming into the comfy service waiting room to check if anyone needs anything. Complimentary snacks, water, shuttle service, detailing. Points are earned over time for free servicing. Other customers were complimenting Schumacher on their own service experiences with different representatives in the service department. Thank you to every kind person at Schumacher Buick! More

Great People, Great Service Collision damage evaluation was excellent. Unfortunately for my situation the car was totaled. Looking at the shop; and other work being done, it is e Collision damage evaluation was excellent. Unfortunately for my situation the car was totaled. Looking at the shop; and other work being done, it is evident that the quality of craftsmanship is there. I would surly bring any future body work that I may have to this shop. More

Always excellent service ! Thanks to Bob Jenkins and the service crew my repairs are always handled in a timely and professional manor. Mr Jenkins keeps me informed of the progr Thanks to Bob Jenkins and the service crew my repairs are always handled in a timely and professional manor. Mr Jenkins keeps me informed of the progress being made and the cost estimate of the repair. He is top notch! More

Customer satisfaction 100% They treat you like family. I’m very satisfied and appreciate good service.My car was ready in time, clean and waiting for me. I used the night deposi They treat you like family. I’m very satisfied and appreciate good service.My car was ready in time, clean and waiting for me. I used the night deposit box which was also a nice conv. More

Excellent service Schumacher Buick GMC of West Palm Beach offered to me an excellent service with great communication and as consecuencias it will be highly recommended Schumacher Buick GMC of West Palm Beach offered to me an excellent service with great communication and as consecuencias it will be highly recommended. Thank you so much More

Excellent service tech. This review is for Schumacher Jeep of Delray Beach, FL. I recently needed to bring my Jeep in for service. I was assigned Charlie Termini as my serv This review is for Schumacher Jeep of Delray Beach, FL. I recently needed to bring my Jeep in for service. I was assigned Charlie Termini as my service tech. I have to say, up to that point I had seriously considered changing to another location for service. Charlie was very thorough. He explained what was going on with my Jeep, he was courteous and professional. He is great! Thank you Charlie! More