Schumacher Buick GMC of West Palm Beach

Very easy buying experience. I have been leasing and buying cars from Schumacher of West Palm Beach for close to 20 years now. My salesman was always Joe Murphy, no finer man cou I have been leasing and buying cars from Schumacher of West Palm Beach for close to 20 years now. My salesman was always Joe Murphy, no finer man could you meet. Over the years we were like brothers. I trusted Joe 100%. He retired and trained Daris Marshall to take his place. Daris made everything easy for me. All I did was sit and he quickly and correctly worked everything out. I just called Daris this morning about how to set a couple of settings, on my new Avenir. He quickly and patiently talked me right through the set up and bingo everything was done! Thanks Daris, I could see my my buddy Joe Murphy in you! I could not write a review with out saying how great it has been all these years dealing with Nestor Lantigua. Any service questions I have he always has an easy quick answer that turns out to be the right one. I actually thought once of going to a closer dealership, since my man, Joe Murphy was no longer there. Then I thought of Nestor, and all the help and advice he has given me over the years, and I knew I couldnt go anywhere else to buy or lease my cars, When you are completely satisfied, with a car deakership, you had better stick with it, especially here in Florida! Great work guys, and Thanks for all the help and making my owning cars so easy! More

Trey did a great job finding the car I wanted to lease. The lease paperwork took too long but Pierre was apologetic and got me out of there as fast as he could. The lease paperwork took too long but Pierre was apologetic and got me out of there as fast as he could. More

Why Not to Buy from Schumacher Buick GMC of WPB The customer service at this dealership is appalling. I have written two letters to Mr. Chuck Schumacker, an e-mail and a phone call to Mr. Dion Sanc The customer service at this dealership is appalling. I have written two letters to Mr. Chuck Schumacker, an e-mail and a phone call to Mr. Dion Sanchez (General Sales Manager), an e-mail and a phone call to Mr. Robbie Bratcher (Sales Manager), phone call to Customer Service, two phone calls to Ms. Daniella Bellitos since the purchase on November 23, 2019 and I have YET to receive a reply. I have been a long-term customer of yours from purchasing the GMC Hummer H2, to a 2012 Buick Enclave and my recent lease of the 2020 Buick Enclave on November 23rd. This last experience I had at your dealership left me feeling as though I was just a random account and not viewed as a loyal customer. Your dealership speaks of Relationship, Respect, Trust and Reward, of which none of those was afforded to me. This was far from, “the best automobile shopping experience” as promised by your dealership. Mr. Gary Sanchez was my salesman and he was very pleasant. However, we negotiated on the terms that the DVD player from the 2012 Enclave would be removed and installed into the 2020 Enclave. In addition, I would be given $5,000.00 for my 2012 Enclave at an agreed interest rate. I was told not to worry and that he would take care of things. When it came down to signing the paperwork, Mr. Pierre Agenor wanted to increase the interest rate of the lease after we negotiated everything and stated that it was due to my credit. My credit is excellent, and I was not willing to agree to the finance manager’s terms. So, I had told him that I would bring him a check the following day and pay the entire three years of the lease out in one payment. At that time, I was told that I would be receiving a monetary credit because of paying everything in one lump sum; of which I have yet to receive. By this time, I had been at your dealership for many, many hours and it was the evening time. I was tired and it was not until the next day when reviewing the paperwork that I had noticed that your dealership had changed the $5,000.00 as was promised for my 2012 Enclave to $4,500.00. This was NEVER verbally addressed to me. If it had been, I would not have signed the contract and spoken to Gary or a manager that evening! Because this was never discussed prior to signing the contract or at the time of signing, this made your dealership look underhanded and deceitful. I called your dealership the next day and played phone tag all day long. As a result of having not one person return my numerous calls and your employees lack of attention and professionalism, I had to physically drive there in the late afternoon in order to have my concerns addressed. It should not have required for me to drive there! Because of this, it made me feel as though I was just another number. Your dealership already had my money and therefore their eagerness to have me as a customer and/or offer customer service was no longer of an interest to them. In the end, your dealership refused to honor the $5,000.00 as promised for my 2012 Enclave. I was told that they would not install the DVD player as promised because it would not be cost efficient for them because it would be double the work. They did however offer a credit of $400.00 of which I have yet to see. One can say, "it's only $500", however if I was off a monthly payment by $1.00 your dealership would be after that $1.00 and have me in collections. I wish I would have read online reviews before coming to this dealership because I would have learned from their terrible experiences that this was not the dealership to invest the money that I work hard for. The feeling of utter disgust is beyond any level of accurately expressing this to you. I found myself in a situation where I felt like I was robbed. Your dealership did not honor our agreement of the monetary credit by the finance manager, the DVD Player installation or by the offer of $5,000.00 of my 2012 Enclave. Your dealership states that your relationship with your customers doesn’t end when they leave your lot and that is why I am kindly requesting for your assistance in resolving this situation. Thank you for time it is greatly appreciated. More

Rick Sander was extremely courteous, knowledgeable and helpful with my new vehicle purchase. I would highly recommend Rick and Schumacher to my family and friends. helpful with my new vehicle purchase. I would highly recommend Rick and Schumacher to my family and friends. More

If you go to Schumacher West Palm you have got to ask for Daris Marshall. He not only was able to give us a terrific deal he made the entire process of car shopping a great experience. Best car shopping expe Daris Marshall. He not only was able to give us a terrific deal he made the entire process of car shopping a great experience. Best car shopping experience I have ever had. More

Good Experience The Team at Schumacher has done a great job facilitating to my every need. Thanks to Kyle and Martin. You're the best!! I would do it again. The Team at Schumacher has done a great job facilitating to my every need. Thanks to Kyle and Martin. You're the best!! I would do it again. More

BOB JENKINS FOR PRESIDENT! What a great service team too! We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren' We had an unfortunate thing happen recently. The air conditioner stopped blowing cool air in our 2018 Buick Encore. Living in south Florida, we weren't going to do well, even though it's winter. My husband brought the Buick in and sadly the A/C compressor was a gonner & the part had to be ordered and we found out that it was on back-order so we'd have to wait possibly a week or more! The worst part is that if it's hot out, I can't drive the Buick with no working A/C, with the windows down, while I am waiting on this part to come in because we have a 7-month old infant, and if you know anything about babies, you are aware that you can not ride around with the windows down. It effects their breathing... Anyway - I called Bob over at the Service Center of Schumacher Buick (because my hubby told me his name!) and left a msg. I left a msg. explaining we would really love to get a loaner car until the part came in and the repair was made... Bob called me the same day a little while later & didn't even ask questions, he fulfilled my request for a "loaner" vehicle! It was set up before you know it! I ended up driving the rental that was given to us by Enterprise (also a wonderful experience, but that's for another time lol!) & for a much shorter amount of time than we thought... When Bob called me to tell me that since my husband and I worked late, and the service center closed at 5-something, Bob said he would leave the paperwork and keys to our SUV IN THE ACTUAL SHOWROOM since they're open until 8pm! WHAT A WONDERFUL IDEA! And such great customer service. And the cherry on top?!?!?! Bob said "Go ahead and leave your rental there at Buick and I will arrange for it to get taken back to Enterprise." I said "ARE YOU SERIOUS?!" He was SUPER friendly and helpful. I never got to meet him in person (hubby did) but Schumacher Buick should keep this guy on their team forever. Thanks Schumacher Buick and thanks Bob Jenkins for such class and outstanding customer service. Kelli and Brian Ward More