Schumacher Buick GMC of North Palm Beach

Their mistake became my problem First of all, this dealership, like many others, wants 5 star reviews for just doing what is expected of them." Give me 5 stars for changing the oil o First of all, this dealership, like many others, wants 5 star reviews for just doing what is expected of them." Give me 5 stars for changing the oil on your car." Well then, they should get minus 5 stars for screw ups. I have a 3 year old GMC Acadia that I purchased from them. I received a service notice stating that I needed an oil change. I called the dealership, that located my service information and set up an appointment a week and a half later. I showed up last Friday for the appointment. After waiting 10 minutes for someone to help me, I was told that I did not have an appointment! After showing the individual the 3 reminders I had received from them, he went back and looked further and then told me my service appointment was for a VW! I have never owned a VW. I told them that I was there and what could they do and was told I could wait 3 hours or so and they would try to fit me in. I left. I have left messages with the service manager and dealership general manager which have not been returned. Their mistake became my problem! More

I purchased my 2011 Buick Regal new from Schumacher Buick and have almost exclusively used them for service and repairs I have been very pleased and would like to say special thanks to Jim Liantonio Jay R and have almost exclusively used them for service and repairs I have been very pleased and would like to say special thanks to Jim Liantonio Jay Rutenberg Tom Backman They have been great. They truly care about providing excellent customer service More

Jesse Solari our contact person Schumacher. He is excellent. Jesse is very professional & treats clients very well. He is the reason that when I get a new vehicle within the next year I’m staying with Schumacher Jesse is very professional & treats clients very well. He is the reason that when I get a new vehicle within the next year I’m staying with Schumacher because I feel that so long as Jesse is there, my vehicle will be well taken care of. You More

A Great experience. I was a thousand miles from home and involved in an accident. David Stadelman was my service advisor and he was fantastic. He got my car to the servic I was a thousand miles from home and involved in an accident. David Stadelman was my service advisor and he was fantastic. He got my car to the service center, arranged for Enterprise to provide me with a vehicle, he called the next business day with an estimate. Dave met with my insurance adjuster and ordered the parts required. The service team did a great with the repairs and I was back on the road in a shorter than expected time. Dave took the time to show me and explain every step of the process. He was considerate and made me feel very comfortable. Thank you, Dave. Nichles H Drumgoole More

Rude and hours listed are incorrect I called multiple times finally getting a return call hours later. The service I was looking to have done should take less then one hour this informat I called multiple times finally getting a return call hours later. The service I was looking to have done should take less then one hour this information coming from both a service tech from another state and online. The website clearly states the service department is open until 6pm yet I was rudely informed if I wanted this service preformed I would need to come no later then 3:30 pm. Though I am a dedicated GM person I will never deal with this dealership again it is far less convenient but I will drive to Bell Glades instead much nicer and fat less expensive $80 less per hour More