Schultz Ford Inc

My Engine was making a strange noise and when we popped the hood we noticed Oil spewing out all over with a missing oil cap. I called Roadside assistance and they towed my car to Schultz Ford in Nanuet,NY. the hood we noticed Oil spewing out all over with a missing oil cap. I called Roadside assistance and they towed my car to Schultz Ford in Nanuet,NY. Schultz called me the next day, a gentleman named Rich who was condescending, arrogant, and down right mean telling me my brand new 2011 Mercury Mariner with 8,000 miles on it was not covered under Warranty, and because the oil was all over my engine and not in my engine, it destroyed the engine and they have to completely replace the engine for $7000 out of MY pocket. I asked what exactly was wrong with the engine and he proceeded to tell me there was a knocking noise but they do not do any diagnosing they will just replace it. I said I wanted a second opinion and everyone there stood behind his decision so I called Ford Corporate. Ford Corporate told me they cannot reverse their decision but I'm entitled to bring it to a different dealership for my second opinion. I proceeded to bring the car to Mahwah Ford and after telling them the whole story they sided with me and took a look at the engine. They then decided I DO NOT need a new engine I just need the engine cleaned, new oil, a new oil cap, and a replacement belt in the engine totaling $325. After all the grief Schultz Ford gave me I'm relieved to find out that I do not have to pay an unnecessary fortune to a GREEDY dealership. More

I have dealt with this dealer for almost 8 years. Between my wife, son and myself, we have purchased 4 vehicles, have them serviced there and every time, from sales, customer service to service, we've been t my wife, son and myself, we have purchased 4 vehicles, have them serviced there and every time, from sales, customer service to service, we've been treated very well. The least I have to say is: KEEP UP THE GOOD WORK!! More

I had a safety check on my 2002 Taurus done here in August, 2007. Svce writer said rear brakes had 3,000 miles left, would I like to have them changed then? I said "no, I'll wait". Upon driving the August, 2007. Svce writer said rear brakes had 3,000 miles left, would I like to have them changed then? I said "no, I'll wait". Upon driving the car out of the lot I began to hear metal-to-metal scraping. I initially thought it was only dirt/rust in the brakes fro the removal and replacement. When I brought the car back a few days later (and explaining what was done) a different service writer told me that the brakes were unsafe and needed immediae replacement (cost $450). He further stated that because of the circumstances he would take $50 off the price. I returned to pick up the car and had to sign that the car was unsafe. I again told the service writer the story and that I believed the dealer's technician was careless and negligent. He was unmoved. (An owner was 5 feet away and kept her head down.) I took the car to an independent mechainc who advised me that whatever Schultz Ford did, they did it improperly. The tires were not even inflated to the correct pressure. I have also had trouble with this dealer on previous service visits. They were mdue to carelessness, sloppy work and lack of supervision - nothing dangerous but certainly annoying. More