Schulte Subaru

My Subaru used to be in South Carolina, and was meticulously maintained and gently driven, with no incidents. The car never had any major issues. Upon moving to South Dakota, I maintained the re meticulously maintained and gently driven, with no incidents. The car never had any major issues. Upon moving to South Dakota, I maintained the regular recommended service at Schulte Subaru, including oil changes. At Schulte's second oil change, the 48 point inspection revealed a need to reseal the right cam carrier, which was covered under the warranty. On the positive side, the warranty process was seamless, and Schulte did readily provide a loaner car. During the repair, the loaner car's oil pressure light came on, so I checked the oil, and it was much too high. Likewise, when I picked up our car from the dealership, the oil was much too high. When pointing this out, the customer service gave a feeble explanation that did not line up with the basic principles of proper oil level, per the car's manual. Apparently the oil is done with a machine, so I wonder if an improper machine setting is causing people to have seal issues and subsequent costly repairs - convenient for a dealership's profit margin. The whole process has been consistently defined by unreturned calls and rude/condescending customer service. It was implied that this seal issue would not have been pointed out had they know about our warranty. I also never received paperwork for the 48 point inspection associated with this repair. I am extremely disappointed, and expect much more quality and conscientious service from Subaru, and I hope this dealership will improve. If it weren't for the warranty, I would have traded in my Subaru for a Ford or similar. I will probably do this anyway when the warranty expires. I recognize that Schulte Subaru has a monopoly on a vast geographic area, so they can seemingly get away with shoddy service. In sum, this car has never had any issues until coming to Schulte Subaru, and the issues I have consistently had with this dealership are likely going to compel me to trade in my Subaru when the warranty expires. More

Amber Zuidema contacted me very promptly about the car I was interested in. She was very efficient and friendly, answered all my questions, and sent me a few photos she went and shot of the car for me. I was interested in. She was very efficient and friendly, answered all my questions, and sent me a few photos she went and shot of the car for me. I felt I was in very good hands with her and enjoyed the experience of working with her. We have not yet come to an agreement about price, but no matter how this goes, I have a very good impression of Schulte Subaru based on my interactions with Amber. More

The salesperson was good about letting test drive a car, but he was nowhere to be found afterwards and he didn’t follow up by contacting me. but he was nowhere to be found afterwards and he didn’t follow up by contacting me. More

thank you schulte subaru for the best experience i've ever had buying at a car dealership. Dan Pankonin gets full credit for this. I was given above book for my pickup, and provided with a low mileage 2 ever had buying at a car dealership. Dan Pankonin gets full credit for this. I was given above book for my pickup, and provided with a low mileage 2018 AWD Forester. Thank you Dan for your product knowledge, friendly, laid back manner, and patience! All previous dealership experiences have had the warmth of a dock strike. Schulte Subaru impresses as a genuine and authentic organization whom I can recommend without reservation. You have a customer for life. More

The absolute best buying experience and service hands down. We've purchased numerous vehicles from Schulte Subaru over the past 5 years and each time is a top-notch experience. Andrew, our sales advisor down. We've purchased numerous vehicles from Schulte Subaru over the past 5 years and each time is a top-notch experience. Andrew, our sales advisor is truly outstanding, along with Paul the sales manager and Jeremy the financing guru. Mike Schulte, the owner is by far one of the most personable and generous people that I know. He will go out of his way to make sure you're happy and comfortable with your purchase or service. More

Efficient,Friendly,Professional, Courteous. Would recommend. Answered questions and if didn't know found out.Respected distance and allowed us to test drive alone which was so appreciated and put us recommend. Answered questions and if didn't know found out.Respected distance and allowed us to test drive alone which was so appreciated and put us at ease. Worked with us on what we were wanting to pay on vehicle. More

Great Experience! After having a horrible pre-owned experience with a hometown Subaru dealer, I found a pre-owned online at Schulte. Although it was an out of state tr After having a horrible pre-owned experience with a hometown Subaru dealer, I found a pre-owned online at Schulte. Although it was an out of state transaction, everything went very smoothly. This dealership and specifically Ryan McConnell was an absolute pleasure to work with. He even delivered the car to the Sioux Falls airport on a Saturday evening so we could get right on the road back to Colorado after picking up. The Colorado dealership that will remain unnamed could learn a few things about integrity and customer service from Schulte! I and super happy with the vehicle - thanks Schulte! More

Front Door Service After being seriously lowballed on my trade by a dealer in Rapid City (whom I had worked with before) I emailed Andrew at Schulte. We had bought a us After being seriously lowballed on my trade by a dealer in Rapid City (whom I had worked with before) I emailed Andrew at Schulte. We had bought a used car for our son in college from Andrew 6 months prior and though I would see if he could help!! Best decision I could have made!! They gave me more than expected for my trade and even delivered my 2019 Subaru Ascent to Rapid City and picked up my trade! I really like to stay local and loyal to Rapid City dealers but Andrew showed me why this isn’t always best! Thanks Andrew for helping our growing family!! More